Customer Service Human Resources
Resume:
GAYLE LENZ
S**** County Road F, Spencer, Wisconsin 54479
715-***-**** – *******@********.***
Summary: An experienced human resource professional with an entrepreneurial spirit, whose expertise includes, strategic recruiting, employee relations, change management, organizational development, career coaching, performance management, training, and building business relationships.
Education: Lakeland College, Sheboygan, WI
B.A. - Business Management
B.A. – Marketing
St. Mary’s University, Winona, MN
M.A. – Human Resources Management – expected in 2017
Management/Supervisory Skills:
Problem Solving Skills
Team Building
Customer Service - Relationship Building
Business Writing Skills - Procedure Writing – Report Writing
Budget Planning – Forecasting
Scheduling
Human Resources Skills:
Recruitment – Job Fairs – Interviewing – Retention
Staffing Needs
Employment Law
Employee Relations
Employee Training and Development
Performance Management
Payroll, Benefits, and Compensation
Safety Issues
Unemployment Compensation
Workers Compensation, FMLA, & Disability
Union Negotiation (Simulated Class Exercise)
Other Skills:
Company Event Planning and Fundraising
Creating Presentations and Presenting/Public Speaking
Microsoft Software - Word, Excel, Access, PowerPoint, Outlook
Lotus Notes, E-Time, OneSource, Fieldglass, Ariba, Reynolds
Work Ballweg Management Service, Inc., HR Generalist
Experience: July 2016-present
Recruiting – partner with hiring managers to understand their needs and recommend a recruiting strategy, assist with the hiring decision,
Conduct new hire and benefits orientations
Maintain the Applicant Tracking System
Prepare and analyze pay plans and job descriptions to ensure compliance with wage and hour laws and regulations
Administer benefit plan including enrollments, termination, and qualifying events and act as a liaison between the employee and the insurance company to resolve benefits related issues
Ensure quarterly 401K enrollment for eligible employees
Prepare FMLA and Leave of Absence (LOA) paperwork and ensure the leave falls within the guidelines of the law and policy
Conduct investigations and partner on disciplinary action when required
Partner with managers to coach them with employee performance evaluations
Facilitate coaching sessions with managers, assisting with motivating employees, communicating performance and appropriately addressing and resolving employee issues
Create Performance Improvement Plans (PIPs) in conjunction with managers to give employees the opportunity to succeed while still holding them accountable for past performance
Work with managers to review and recommend terminations
Cummins Filtration, Inc., HR Generalist
June of 2012-June of 2016
Managed and organized employee leaves of absences in cases of Family Medical Leave Act (FMLA), Short-Term Disability (STD), Military Duty, etc. by maintaining contact with UNUM, which is a third party provider Cummins utilizes
Compiled and analyzed human resources process metrics, analyzed results, and recommended improvements
Assisted in resolution of conflicts and provided coaching and counseling on employment matters; conducted and documented investigations
Participated in performance management activities including employee development planning and Performance Improvement Plans (PIPs)
Provided staffing and recruiting support; conducted work force data analysis
Facilitated compensation process and benefits administration by partnering with shared services and corporate human resources; developed and implemented workforce compensation recommendations
Assisted in managing administration of and adherence to human resources policies and procedures; advised on compliance with key legislative requirements
Coordinated training needs assessment and participated in training activities and special projects
Created employment contracts as required by local law or practice
Ensured accuracy and completeness of workforce information in human resource information systems
deBoer Transportation, Inc., Recruiting Manager
July of 2010-November of 2011
Motivated and led recruiting staff in WI and TX
Reviewed and approved driver applications and made successful hiring decisions
Developed recruiting strategy and proposed new recruiting techniques targeting our traffic lanes
Designed and created national and local ads and measured results while working closely with our advertising agency
Attended job fairs, truck shows, and seminars
Assisted with questions and paperwork during orientation
Monitored competition and searched for new opportunities for recruiting
Stayed up to date on DOT regulations
Monthly reports
Clearwaters Hotel and Convention Center, Bartender
October of 2008-September of 2010 (part-time)
Greeted customers and provided excellent customer service
Maintained precise records of products used during banquet events
Accurately completed end of shift paperwork for cash drawer
Security Health Plan, Support Processor
October of 2009-January 2010 (temporary position)
Processed new and/or existing group enrollment, Advocare, and Individual Policy applications as well as terminations
Accurately recorded and updated personal information
Assigned medical history numbers when needed
Answered member questions and made phone calls to obtain correct information
Completed special reports
Kelley Supply, Inside Sales/Customer Service
February of 2008-April of 2009
Developed and maintained new and existing customer relationships while servicing their accounts
Took customer orders and entered order into computer
Created forms and procedures for Service Department to aid department in running smoothly
Answered service calls and maintained service tech records
Placed parts orders for service calls
Participated on web team for updates and other special projects
Figi’s, Human Resources Lead Recruiter
September of 2000-February of 2008
Attended job fairs, screened, and hired seasonal and full-time associates
Worked with Department Managers to project seasonal staffing needs
Administrated drug tests of associates and kept truck driver files legal and current
Processed unemployment and payroll paperwork and confidential requests for and in regards to company associates
Maintained and updated Access database and job catalog
Coordinated interviews for managers of other departments
Hired, trained, and supervised seasonal recruiters
Managed employee issues while maintaining a high level of confidentiality
Assisted in developing, implementing, and facilitating a training program for Figi’s associates
Participated on the Safety Committee looking for and resolving safety concerns
Coordinated company events within budget as the lead person on the Employee Activity Committee (EAC)
Participated on the United Way/Children’s Miracle Network fundraising committee
Member of Stevens Point Area Society of Human Resource Management (SHRM)
Volunteer St. Vincent de Paul – Soup Kitchen
Experience: January of 2015-June of 2016
Helped in preparing a meal on the second Friday of every month for an estimated 75 people
Organized other volunteers, as well as myself, to assist in serving the meal, as well as clean-up
Frederic Ozanam Transitional Shelter
2014-June of 2016
Assisted in serving holiday dinners to those living at the shelter
Angel Tree Project – Coordinated and assisted in the genders and ages of children at the shelter
Wrapped and delivered gifts during the holiday dinner
Pumpkin Carving – Organized a group of people to help the children carve and/or paint pumpkins at the shelter
Diaper Drive – Managed a diaper drive for the babies and toddlers in need of diapers at the shelter
Easter Baskets – Prepared and delivered Easter Baskets for the children at the shelter
Boy Scouts of America, Assistant Den Leader and Cub Master
September of 2004-May of 2007
Created agenda and led Cub Scout meetings for Pack 387
Assisted with activities and accurately recorded completed requirements
Supported and participated in fundraising activities and community involvement
Balanced checkbook, recorded monetary spending, and maintained a budget
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