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Customer Service Human Resources

Location:
Spencer, WI, 54479
Posted:
February 23, 2017

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Resume:

GAYLE LENZ

S**** County Road F, Spencer, Wisconsin 54479

715-***-**** – acyyyq@r.postjobfree.com

Summary: An experienced human resource professional with an entrepreneurial spirit, whose expertise includes, strategic recruiting, employee relations, change management, organizational development, career coaching, performance management, training, and building business relationships.

Education: Lakeland College, Sheboygan, WI

B.A. - Business Management

B.A. – Marketing

St. Mary’s University, Winona, MN

M.A. – Human Resources Management – expected in 2017

Management/Supervisory Skills:

Problem Solving Skills

Team Building

Customer Service - Relationship Building

Business Writing Skills - Procedure Writing – Report Writing

Budget Planning – Forecasting

Scheduling

Human Resources Skills:

Recruitment – Job Fairs – Interviewing – Retention

Staffing Needs

Employment Law

Employee Relations

Employee Training and Development

Performance Management

Payroll, Benefits, and Compensation

Safety Issues

Unemployment Compensation

Workers Compensation, FMLA, & Disability

Union Negotiation (Simulated Class Exercise)

Other Skills:

Company Event Planning and Fundraising

Creating Presentations and Presenting/Public Speaking

Microsoft Software - Word, Excel, Access, PowerPoint, Outlook

Lotus Notes, E-Time, OneSource, Fieldglass, Ariba, Reynolds

Work Ballweg Management Service, Inc., HR Generalist

Experience: July 2016-present

Recruiting – partner with hiring managers to understand their needs and recommend a recruiting strategy, assist with the hiring decision,

Conduct new hire and benefits orientations

Maintain the Applicant Tracking System

Prepare and analyze pay plans and job descriptions to ensure compliance with wage and hour laws and regulations

Administer benefit plan including enrollments, termination, and qualifying events and act as a liaison between the employee and the insurance company to resolve benefits related issues

Ensure quarterly 401K enrollment for eligible employees

Prepare FMLA and Leave of Absence (LOA) paperwork and ensure the leave falls within the guidelines of the law and policy

Conduct investigations and partner on disciplinary action when required

Partner with managers to coach them with employee performance evaluations

Facilitate coaching sessions with managers, assisting with motivating employees, communicating performance and appropriately addressing and resolving employee issues

Create Performance Improvement Plans (PIPs) in conjunction with managers to give employees the opportunity to succeed while still holding them accountable for past performance

Work with managers to review and recommend terminations

Cummins Filtration, Inc., HR Generalist

June of 2012-June of 2016

Managed and organized employee leaves of absences in cases of Family Medical Leave Act (FMLA), Short-Term Disability (STD), Military Duty, etc. by maintaining contact with UNUM, which is a third party provider Cummins utilizes

Compiled and analyzed human resources process metrics, analyzed results, and recommended improvements

Assisted in resolution of conflicts and provided coaching and counseling on employment matters; conducted and documented investigations

Participated in performance management activities including employee development planning and Performance Improvement Plans (PIPs)

Provided staffing and recruiting support; conducted work force data analysis

Facilitated compensation process and benefits administration by partnering with shared services and corporate human resources; developed and implemented workforce compensation recommendations

Assisted in managing administration of and adherence to human resources policies and procedures; advised on compliance with key legislative requirements

Coordinated training needs assessment and participated in training activities and special projects

Created employment contracts as required by local law or practice

Ensured accuracy and completeness of workforce information in human resource information systems

deBoer Transportation, Inc., Recruiting Manager

July of 2010-November of 2011

Motivated and led recruiting staff in WI and TX

Reviewed and approved driver applications and made successful hiring decisions

Developed recruiting strategy and proposed new recruiting techniques targeting our traffic lanes

Designed and created national and local ads and measured results while working closely with our advertising agency

Attended job fairs, truck shows, and seminars

Assisted with questions and paperwork during orientation

Monitored competition and searched for new opportunities for recruiting

Stayed up to date on DOT regulations

Monthly reports

Clearwaters Hotel and Convention Center, Bartender

October of 2008-September of 2010 (part-time)

Greeted customers and provided excellent customer service

Maintained precise records of products used during banquet events

Accurately completed end of shift paperwork for cash drawer

Security Health Plan, Support Processor

October of 2009-January 2010 (temporary position)

Processed new and/or existing group enrollment, Advocare, and Individual Policy applications as well as terminations

Accurately recorded and updated personal information

Assigned medical history numbers when needed

Answered member questions and made phone calls to obtain correct information

Completed special reports

Kelley Supply, Inside Sales/Customer Service

February of 2008-April of 2009

Developed and maintained new and existing customer relationships while servicing their accounts

Took customer orders and entered order into computer

Created forms and procedures for Service Department to aid department in running smoothly

Answered service calls and maintained service tech records

Placed parts orders for service calls

Participated on web team for updates and other special projects

Figi’s, Human Resources Lead Recruiter

September of 2000-February of 2008

Attended job fairs, screened, and hired seasonal and full-time associates

Worked with Department Managers to project seasonal staffing needs

Administrated drug tests of associates and kept truck driver files legal and current

Processed unemployment and payroll paperwork and confidential requests for and in regards to company associates

Maintained and updated Access database and job catalog

Coordinated interviews for managers of other departments

Hired, trained, and supervised seasonal recruiters

Managed employee issues while maintaining a high level of confidentiality

Assisted in developing, implementing, and facilitating a training program for Figi’s associates

Participated on the Safety Committee looking for and resolving safety concerns

Coordinated company events within budget as the lead person on the Employee Activity Committee (EAC)

Participated on the United Way/Children’s Miracle Network fundraising committee

Member of Stevens Point Area Society of Human Resource Management (SHRM)

Volunteer St. Vincent de Paul – Soup Kitchen

Experience: January of 2015-June of 2016

Helped in preparing a meal on the second Friday of every month for an estimated 75 people

Organized other volunteers, as well as myself, to assist in serving the meal, as well as clean-up

Frederic Ozanam Transitional Shelter

2014-June of 2016

Assisted in serving holiday dinners to those living at the shelter

Angel Tree Project – Coordinated and assisted in the genders and ages of children at the shelter

Wrapped and delivered gifts during the holiday dinner

Pumpkin Carving – Organized a group of people to help the children carve and/or paint pumpkins at the shelter

Diaper Drive – Managed a diaper drive for the babies and toddlers in need of diapers at the shelter

Easter Baskets – Prepared and delivered Easter Baskets for the children at the shelter

Boy Scouts of America, Assistant Den Leader and Cub Master

September of 2004-May of 2007

Created agenda and led Cub Scout meetings for Pack 387

Assisted with activities and accurately recorded completed requirements

Supported and participated in fundraising activities and community involvement

Balanced checkbook, recorded monetary spending, and maintained a budget



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