Customer Service Technician

**** ********* ******

Apt. C**

Philadelphia P.A 19151

Phone: (267) -339 - 9932

Leonard Anderson

Objective

To obtain a position utilizing my vast and varied experience, skills and education

Experience

Presently

Operations Manager KEL Communications where we offer installation and programming services for PBX Telephone Business Systems inclusive of IP capable systems, Computer Networking (cabling and termination), also Surveillance Camera Systems (CCTV), programming of various brands and soft wares, namely Panasonic, Pelco, TVI etc. One of the larger contracts obtained is for the installation and maintenance of all CCTV systems for Pilot Truck Stops, KFC and Wendy’s throughout PA, NJ, DE and MD. Minor task performed includes the extension of demarks for POTS lines, DSL lines and the extension of T-1circuits for commercial and residential customers.

2002–2005 Banco Enterprises Lansdale, P.A

Head Technician

My job description involved the installation, maintenance, integration and programming of Digital Super Hybrid Telephone Systems with the KX-TVS Voice Processing Systems. It further includes the conducting of sales presentations and introduction of the products to prospective customers.

2000–2002 Tele Tech New York, N.Y.

Central Office Technician

My job entailed the installation and turn up of various central office equipment necessary for the conveying of voice and data service for Verizon’s customers. In brief, this involves the construction of cable racks, the running, stitching and termination of DS (1), fiber optics and coaxial cables (wire wrapping, crimping of BNC’S & LCC’S, punch down on krone blocks etc.) My duties also included the erection of equipment bays used to house the various types of equipment.

Leonard Anderson

1990-1999 Cable and Wireless Jamaica Kingston, Ja. W.I.

Leading Technician

In this position I gained extensive experience as a field technician in the installation and maintenance of Direct Exchange Lines (DEL) and PBX Systems. Installed at least four direct lines per day. Possess nine years extensive driving and customer service experience.

Education

Presently

Currently pursuing Cisco CCNA Network Engineering Certification

September 2004 Panasonic Consumer Electronics Company

KX-TDA Hybrid IP-PBX

System Installation & Programming

January 2003 Panasonic Consumer Electronics Company

KX-TD308/816/1232 Digital Super Hybrid Systems

Systems & Installation Programming

October 1996 University of Technology Kingston Jamaica

Modular courses in Electrical Engineering

1984-1986 Excelsior Community College Kingston, Ja.

Physics and Mathematical Studies

1978-1983 Wolmer’s Boy’s School, Kingston Jamaica

High School Diploma

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