Experienced Administrative Assistant

Juan A Garcia

** ** **** ***** • Ft. Lauderdale, Florida USA 33334 • 754-***-**** • ****.*.******@*******.***

Objective

Experienced bilingual administrative assistant with office administration experience, who works well under pressure alone or in a team, with exceptional work ethic, problem solving skills and more than twenty years of customer service.

Work Experience

GCPOS Specialist/Expert Application Reviewer/Int'l Trainer

Lyoness America Inc, Miami/Ft. Lauderdale, FL

09/2013 - 10/2016

Managed the daily GCPOS (Gift Card Point of Sale) Program operations including new gift card order(s) approval from merchants.

Receipt/review and approval of all new GCPOS merchant applications into the program.

Inception and account creation of the approved GCPOS merchant into the back office program plus, the electronic scanning/filing of applications after approval in a designated rive

Personalized customer service and training for each GCPOS merchant

Report creating for merchant purchases, member sales, order quantities, locations, etc.

Resolving all issues between Lyoness, Lyoness members and the GCPOS merchants

Answering all questions, concerns and issues in regards to the GCPOS program

Training of internatinal Lyoness offices (Australia, Mexico, Canada) in all GCPOS procedures

Managing the GCPOS ticket Q and all questions/issues coming in.

Managed the receipt of new SME applications, logging and distribution to other team members

Review of applications and legal paperwork for approval submission including VIP and difficult/complicated applications in order to make approval possible

Electronic scanning/filing of applications after approval in a designated drive

Report creating for received applications and all fields related

Personalized customer service for each merchant over the phone/video conference call

Assisted and supervised other team members in regards to their assigned applications

Training of new team members, international office members including directors and managers in application processing and other departmental procedures

Managing all customer service Qs related to the SME Department and answering/resolving all customer service questions/issues received

Administrative Assistant SME Department

Lyoness America Inc, Miami

02/2013 - 09/2013

Successfully reviewed and obtained approval for hundreds of SME (Small to Medium Entermprise) applications including legal paperwork.

Processed hundreds of customers service calls to merchants in order to resolve issues with their application.

Processed and created hundreds of system accounts for approved applications and electronically stored each approved application.

Answered incoming customer service calls and assisted merchants and sometimes individual members with their questions/concerns/issues.

Handled and resolved commercial customer service tickets coming into the SME Service Q.

Freelance/Temp Agent, Miami, FL

9/2009 - 02/2013

Administrative Assistant to Executive Directors

Community Partnership for Homeless Inc, Miami, FL

12/2000 - 09/2009

Handled administration's reception and the main company switchboard (200 extensions/2 locations/~1000 calls wk) receiving/screening office visitors and telephone calls by giving guidance for services, transfering calls and customer service in general.

Interpreted policies and procedures as established by superiors and advised various departments of needed steps when necessary.

Created and established procedures that implemented and enhanced operational policies in accordance with received orders from directors.

Arranged on-site meetings and video conferences, Executive Committee and Board of Directors meetings including catering as necessary for such meetings.

Drafted correspondence and created reports as requested by management along with all organizational files and records.

Assisted various departments including Human Resources, advertising, etc. when needed, including with confidential items.

Handled all incoming mail sorting and distribution.

Translation of documents - English / Spanish / English – as necessary.

Coordinated all appointments, maintained accurate calendars and Prepared all immediate local travel plans requests ensuring that transportation was ready and available at a moments request.

Relieved upper management of all functions that would distract them from focusing of executive level responsibilities.

Succesfully negotiated prices of office furniture and supplies in order optimize company budgets including purchasing and distributing office furniture and supplies to all departments.

Research and implementation of cost-cutting methods on mailings in order to optimize company budgets.

Assisted multiple offices within the company with technical issues when IT was not available (ie: copier, fax issues, etc.)

Coordinated and organized end of fiscal year supply inventory.

Expert in the handling of time-sensitive and confidential materials.

Senior Commercial/Individual Billing Representative

United Healthcare of Florida Inc, Maitland, FL

12/1997 - 01/1999

Managed 1000+ accounts for billing/receivables within two different systems. The acquired CAC Ramsay billing system and the new United Healthcare system.

Review of cancellations requests issues in order find a solution and retain the customer or find the proper reason for the cancellation.

Processed customer service calls and individual customer service requests.

Commercial Billing Clerk

CAC Ramsey Inc, Coral Gables, FL

07/1994 - 12/1997

Processed incoming payments through the accounts receivable system.

Reviwed and processed enrollments and cancellations into the commercial insurance system on a monthly basis.

Answered customer service calls in regards to payments and other system issues.

Education

Miami Coral Park Senior High Miami, FL USA

HS Diploma in General Courses

1987 - 1990

Miami Dade Community College Miami, FL USA

Psychology/Business Administration

1991 - 1992

Miami Lakes Tech Miami, FL USA

Training in Data Entry

1992 - 1993

CAC Ramsey Training Coral Gables, FL USA

Trainings in Blood Borne Pathogens and Sexual Harassment/Confidentiality

1995 - 1995

United Healthcare Training Maitland, FL USA

Training in Sexual Harrasment/Confidentiality

1997 - 1997

Orange County College (Orlando) Orlando, FL USA

General Studies

1997 - 1998

Executrain of Miami/Ft. Lauderdale Miami/Ft. Lauderdale, FL USA

Microsoft Office Trainings in Excel-Word-Powerpoint

1995 - 2000

National Seminars Training Ft. Lauderdale, FL USA

Trainings in How To Handle Difficult People and Office Relations & Security

2002 - 2002

Lyoness Training Miami, FL USA

Training in Sexual Harrasment/Confidentiality

2013 - 2013

Skills

Strong Work Ethic Handling Pressure Bilingual (English/Spanish)

Self-Confidence Adaptability Problem Solving

Computer Savvy Time Management Team Work/Collaboration

Creativity Word Processing Mathematics

Typing Data Entry

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