Manager Engineer

THE RESUME OF

Gabriel Shelnutt

CONTACT

PROFILE SKILL SET CERTIFICATIONS

EXPERIENCE

BA.Journalism University.of Georgia

CompTIA A+

CompTIA Security+

CompTIA Network+

FAA Airframe and Powerplant License

VMWare: ESXi 5.5 to 6, VSphere, Horizon 7

Microsoft: Exchange ’10- ‘13, Active Directory,

SharePoint, PowerShell, Server ’08-’12 R2,

Office 365

Cisco: CUCM v.10 VOiP, Unity, Meraki Wireless,

WebEx, RSA, AnyConnect VPN

Various:

SYSTEMS ENGINEER

SEP 2016 – FEB 2017

Insight Global LLC. Atlanta, GA

Serving as a Systems Engineer for legacy,

virtual and cloud-based infrastructure

hardware and applications.

Responsible for purging legacy

databases and decommissioning on-

Premise Exchange servers in support of

Office 365 migration.

Upgraded 22 legacy Server 2008 R2

servers to Server 2012 R2 to raise

functional domain level.

Served as administrator for Cisco

Unified Connection Manager 10.5 and

Unity Voicemail System for 2500+

employees and 45 locations

Managed and maintained CommVault

off-site corporate backups.

Created Horizon 7 VMware testing

environment for project to upgrade

branch offices from linked clones to

instant clones using App Volumes and

User Environment Manager.

Created and migrated all distributed

office print servers to Centralized

VMware environment.

Served as primary point of contact for

Tier One escalation of issue from Help

Desk and Corporate office.

HELP DESK MANAGER

JULY 2014– AUG 2016

Insight Global LLC. ATLANTA, GA

Served as an IT Help Desk Specialist

promoted to Help Desk Manager.

Traveled to various locations around the

country installing Cisco VOiP telephone

system.

Interfaced regularly with executive

leadership/owners to implement

solutions for business/personal needs.

Managed and developed a team of

professional customer-facing technicians

supporting 2500+ employees.

Managed all hardware distribution for 45

branch offices across the U.S. and

Canada

Managed user/mailbox creation using

PowerShell/exchange management shell.

Served as around-the-clock contact for

majority of support issues.

Oversaw implementation of Service Now

Express Ticketing system

Responsible for diagnosing and solving

problems caused by a range of issues

including browsers, Exchange, Office,

Malware, Hardware, Print Servers,

Virtual Machines, Thin Clients, and IG’s

proprietary website.

Created and documented a library for

training employees in self-service and

resolution to common issues.

Managed NEC digital and VOiP phone

system for 2500+ employees.

CREW CHIEF / LEAD

JAN 2003 – NOV 2013

Dyncorp Intl / U.S. Army 160th SOAR

Served as a Special Operations Crew

Chief in a high threat environment,

conducting terrorist and criminal

pacification, search and rescue, and

personnel protection in an operational

war zone.

Responsible for planning,

marshaling, and executing VIP air

personnel movements for various

State Dept. (Dyncorp)

Responsible for scheduled

inspection, maintenance, and

emergency repair of UH-1 ST/N

helicopters (Dyncorp)

Secondary duties included managing

weekly flight schedule, training, and

assigning personnel to missions and

extra duties on a situational basis.

(Dyncorp)

Responsible for scheduled

inspection, maintenance, and

emergency repair of MH-60L

helicopters (US Army)

Provided aviation training and

logistics support for all elements of

US Special Operations Command.

(US Army)

Secondary duties included aviation

maintenance training and company

armorer. Maintained and cared for

company arsenal.

************@*******.*** 912-***-****

2320 Leafmore Drive, Decatur GA 30033

Systems Engineer seeking challenging

position to apply diverse knowledge gained

in various corporate and government

environments.

Contact this candidate