Project Manager
Resume:
VENKATRAMANAN RAMANATHAN, PMP, CSM
EDUCATION:
Bachelor of Science – Madras University, India, June 1985
One Year Post Graduate Diploma in Systems Management – Mumbai, India, Sep 1991
CERTIFICATIONS:
Certified Project Management Professional(PMP) – Feb 2013
Certified Scrum Master(CSM) – Nov 2015
RCS Education Center, Bangalore, India (2001), Certificate Course in Java
ACCOMPLISHMENTS:
Successfully handled and implemented multiple projects in HSBC, India. The team size being from 10-50 team members
Worked on all types of projects like Development, Maintenance, Production Support and Deployment
Implemented huge deployment projects working with Business and IT teams for South American countries like Peru, Paraguay, Colombia and Chile as an onsite Project Manager stationed in Mexico City
Have varied experience in working on different Systems/Applications like Manufacturing Systems like MAPICS, Warehouse Tracking System, International Trucking System, Clinical Management System, Inventory Control System, Insurance Management System
Working Scrum/Agile Framework for last 3.5 years
Have lot of experience in coordination and working with remote and onsite development teams
Have worked constantly interacting with Business and IT Teams
SUMMARY:
Result oriented Project Management with 22 years of Information Technology experience who has delivered projects on-time and under budget in various organizations
Experienced in leading multiple projects at the same time
Have good experience in SDLC(Software Development Life Cycle) and Project Management Life Cycle
Demonstrated thorough knowledge and understanding of all phases of Software Development Lifecycle (SDLC) and the subsequent deliverables
Experience working with all Project Management Knowledge areas (Scope, Cost, Time, Human Resource Procurement, Risk, Quality, Integration and Communication) and Process Groups (Initiation, Planning, Executing, Monitoring & Controlling and Closing)
Demonstrated expertise in project management methods including those published by the Project Management Institute (PMI.org)
Completed Project Management Professional (PMP) Certification
Completed Certified Scrum Master (CSM) Certification through Scrum Alliance
Proven understanding of various SDLC Methodologies including Waterfall, Iterative, Parallel, Throwaway Prototyping, Agile and RUP
Has good knowledge of risk knowledge area to identify and evaluate risks on projects
Has used project tracking tools line NIKU, Clarity and Microsoft Project for evaluating the state of the projects and proposed solutions to keep the development and deployment projects on track
Experience working and managing Change Requests in project deliverables
Implemented a new change request process and followed the change management process to streamline and prioritize business requests
Have designed, developed, and implemented systems in Banking, Finance, Insurance and Manufacturing applications
Identify and work with all stakeholders to understand and define accurate requirements for the projects
Experience in conducting Gap analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis
Knowledge of Quality and Risk Management concepts like risk management, mitigation and contingency planning
Experience working in a variety of organization i.e. Functional, Projectized, Composite and Matrix while delivering quality work within given timelines & budget
Possesses excellent communications skills to develop client relations and improve management confidence.
Viewed by many as a catalyst within the organization.
Skills pertinent to job function:
Software
Microsoft Office 2007 including Word\ Excel, Outlook, Access, Power Point
Project Management Tools
Clarity, NIKU Open Workbench, Microsoft Project, Project View
TRAININGS:
Training Course in SYNON/2e in Silverline Industries Inc., Mumbai, India
Training Course in AS/SET in Innovative Computing Corporation, Olkahoma City, Oklahoma
PROFESSIONAL EXPERIENCE:
Tata Consultancy Services America International Inc., Feb 2013 – Till Date
Program Manager
Worked as a Program Manager in TCS assisting the USAA IT Technical Executives, Directors, Delivery Managers manage the Collections, Bank Business Services and Deposits portfolios.
Responsibilities:
Responsible for the Delivery Management for the Collection and Deposits projects
Oversee the quality of deliverables for the customers
Establish the policy designed to ensure consistent high quality performance,
Monitor the employees and evaluate the customer feedback to develop quality improvement processes
Responsible for assisting in resources allocation planning for all the next year projects
Assist in preparing the Forecast Vs Actual Report
Monitor the Burn percentage for different labor categories
Prepare of Projects at a glance report
Prepared many SOWs for Fixed Price projects like Defect Reduction, Code Merging etc.,
Managed and monitored the quality, timelines of vendor deliverables as per SOWs
Worked with external vendors for coordinating their deliverables
Prepared the phasewise spending pattern for each of the in-flight projects
Preparation of the cost metric for all the projects
Arranged for the Timelines, Resources Allocation Sheets and Kickoff Presentations for
all the new projects
Prepare the program charts for all the projects
Helping the Project Managers maintain the deliverables tracker for all the projects
Maintained the defects metrics for each project
Preparation of Small Mod Financials for all the BAS Bank projects
Assisting the Small Mod PMs in preparing the Weekly Project Status Reports, Time To Market Reports and Transition To Maintenance Governance Reports
Worked as a Scrum Master Support for Non-Discretionary Project work streams in Bank Deposits
Participated in RAC and Big Room Planning Sessions for the work streams
Followed all the SAFe Agile practices, facilitated all the ceremonies for the work streams
Software Associates Inc., Jan 2012 – Jan 2013
Project Manager/Senior Consultant
Worked on Loss Run Analysis and Report System for Crete Carrier Corporation on AS/400 Platform using RPG III and RPG IV, which will be part of their International Trucking Software. Also worked on the design of many of the SEQUEL reports and new interactive systems for the following modules like.. Driver, Claims, Dispatch etc.
Responsibilities:
Worked on multiple systems for Crete Carrier Corp simultaneously involving many business end users
Implemented the Loss Run Analysis & Report System which will show the Beginning Gross Reserves for each of the Fiscal Year between the selected dates and changes to these reserves during each year
Implemented new systems and worked on existing systems in Driver and Claims module
HSBC Holdings plc. Dec 2009 – Dec 2012
Project Manager
The One HSBC Collections project is part of the larger umbrella project to deploy One HSBC Gold Suite Implementation in Latin American countries. The plan was to replace the existing Collections System BANTOTAL with One HSBC Collections System and integrate the same with the One HSBC Gold Suite by using an Online and Batch Interface. The interface will enable the Core Banking System to extract all the delinquent accounts and send it to the One HSBC Collections System for Collections to follow up further with the customers
Responsibilities:
Managed multiple development and deployment projects for HSBC Holdings plc simultaneously involving many business end users
Implemented the Collections systems for HSBC Holdings plc in various Latin American countries like Chile, Peru on AS/400 Platform
Worked with all the stakeholders which includes project teams, business units, end users, other technical teams like Interface team to assess risks in Risks Register on projects and plan for any contingencies
Developed SOW, Project Charter, WBS, Risk Impact matrix, Project Status Report, Weekly Status Reports, Process Audit Reports and various other management reports
Managed 30 member teams for Collections Interface
Performed Gap analysis by identifying existing systems, documenting the enhancements to meet the end state requirements
Performed the Data Mapping between the existing and new database
Helped the team members gain the domain knowledge pertaining to Collections Interface which helped the team members deliverables
Prepared and maintained the project plan using the NIKU/Clarity shell and baselined the activities which helped in finding out the variance in the effort at each phase of the project
Ensured that the defects detected at various stages of the project were logged and closed in the Mercury Quality Center as per the SLA(Service Level Agreement)
Performed the role of Defect Prevention Champion and Quality Assurance Specialist to ensure that the quality goals for the deliverables are achieved
Helped the business units with Clear Choice documents
Followed the change management process for change requests to facilitate the timely delivery
Prepared and facilitated the business in the preparation of Test Plan, Test Data/file, Test Cases, Execution Plans and Test Reports for SIT/SAT, UAT(User Acceptance Test), Simulation
HSBC Holdings plc Dec 2002 – Nov 2009
Associate Project Manager
HSBC GLT is part of the HSBC Group serving almost 70-85% of the HSBC IT needs which includes all the new developments, deployments, maintenance and production support across the group on AS/400 Platform using RPG IV
The aim of the project was to deploy the One HSBC Core Banking System in the Latin American Countries to bring them to One HSBC standards including the offering of products to customers. The deployment involved right from the existing systems conversion to deployment of One HSBC Systems. The main challenges were to evaluate the pros and cons of a Big Bang or Phased approach Conversion. Apart from the conversion the identification of the existing third parties interface systems architecture that were to be retained and the architecture of new interfaces that needs to be built with the One HSBC System
Responsibilities:
Managed multiple development, production support and deployment projects simultaneously involving many business end users
Worked with all the stakeholders including project teams, business units, and management to assess risks on projects and plan for any contingencies
Throughout managed 40–50 member teams in a matrix environment.
Worked as an onsite coordinator for deployment and development projects
Worked on the Project Selection from the Change Order System which tracks all the Business Change Requests using the priority based on criticality of the function and its impact on the day to day business. Also, was involved in the corresponding change in the other projects plan within the acceptable limit criteria
Facilitated business requirements gathering sessions with the business and documented Activity Diagrams, Business Requirements Specifications (BRD), Data Flow Diagrams and Gap Analysis
Developed Business case, SOW, Project Charter, WBS, Risk Impact matrix, Risk Register, Project Status Reports and various other day to day project management documents/ reports
Helped the team members gain the functional or domain knowledge by conducting knowledge sharing sessions which helped the team members deliver better
Prepared and maintained the project plan using the NIKU/Clarity shell and baselined the activities which helped in finding out the variance in the effort at each phase of the project
Designs and documents test plan, test cases and test reports for various types of testing (SIT, UAT, PAT, Regression, Performance, load, Unit etc) using Quality Center
Ensured that all the defects detected at various stages of the project were logged into the Quality Center which was used for defect analysis later. The defect analysis was shared with the project team to avoid the detected defects in future and also the same were shared in the Defect Prevention Work Group(DPWG) meeting to avoid similar defects in other projects
Prepared the Root Cause Analysis report to arrive at the root cause of any production issue and noted the downtime to take this learning for any further releases
Performed the Total Performance Management for all the team members by giving them a regular feedback regarding their performance so that the team members can enhance or maintain their performance
Helped the business units understand the impact of the change requests and suggest any alternate solution(if any)
Participated in IT internal and external KPMG audits for CMMi
Coordinated with end users to troubleshoot their specific issues related to the application.
Was part of the internal audit team performing the audits across the projects as scheduled by the internal audit team
Working knowledge of SWIFT, ACH Payments
Involved in implementing a robust change request process to facilitate business units submit their changes to the application system. This process streamlined request prioritization by having the business units justify to the change board the need to work on their changes ahead of others. The change board consisted of executives from multiple business and IT units
Contributed in developing an AS/400 estimation tool for development projects which will be used by the development team to come out with the estimation of a project to the business units
SR Software, Inc., Atlanta, GA May 1994 – Nov 2002
Senior Systems Analyst/Team Leader
SR Software, Inc. is a software consulting firm providing consultants to its clients throughout the United States. All the following projects were on AS/400 Platform using RPG III, RPG/400, ILE RPG and RPG IV languages.
Responsibilities:
Managed and implemented a logistic module for Arnold Logistics, Inc., (Mechanicsburg, PA) The system involved the automation of the orders of books by the customers starting from order till dispatch of the orders
Managed a team of five for a Human Resource Information System (HRIS) product development for Global Data Consultants, Green Castle, PA and a variety of Human Resources activities and regulatory compliance requirements, such as COBRA, FMLA, OSHA and EEO reporting.
Analyzed, Designed and Modified for Insurance Management Solutions Group (IMSG, St. Petersburg, FL) the existing base insurance package to suit their new Clients requirements
Enhanced the Queen Carpet’s (Dalton, GA) existing Inventory Control and its peripheral Systems like Payroll, Claims, Sales, Accounts Receivable, and Accounts Payable. Also worked on the conversion project from iSeries to Mainframe
Worked on the customization of Clinical Management System (CMS) for Business Computer Applications (BCA, Atlanta) for different Hospitals and Clinics. Was involved in the Electronic Billing to insurance companies and on the Appointment Scheduling module of the CMS
Worked on the Warehouse Tracking System for Corning Consumer Products (Green Castle, PA) replacing their existing interactive queries by New Generation Software. Was responsible for preparing the work flow of their current Segmented Inventory Management System to replace it with some interactive and batch programs
Customized and enhanced the International Trucking System (ITS) base package for different clients for Innovative Computing Corporation, Oklahoma City, OK. Worked as a team leader for a team of 4 for analyzing and developing a new fuel card interface module for ESSO Company to update the payroll, operator settlements, fuel tax rating and billing modules. Prepared the functional and technical specifications for the new clients.
Silverline Industries Limited May 1993 – Apr 1994
Systems Analyst
Responsibilities:
Worked on the Conversion of MRP II Package (Manufacturing System like MAPICS) existing in Oracle Case Tool to SYNON/2e on AS/400 using SYNON/AD Cycle interface. Used the ER Diagrams (Entity Relationship) for Data Modeling in SYNON. Imported the system from Oracle Case Tool to SYNON. Prepared program specifications standards in SYNON.
Prepared the functional specifications and Unit test plans for Inventory Transactions Subsystem.
Coded critical On-line and Batch processing components for Inventory Transactions Subsystem.
Defined the security for controlled access to SYNON MRP II Data Model. Was responsible for extensively testing the Master and Inventory modules functionality.
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