MANAGEMENT – STRATEGY - ANALYSIS – ARCHITECTURE

BUSINESS & INFORMATION TECHNOLOGY SOLUTIONS

Mr. Dan Kishore is an accomplished professional with around 20 years of experience in diverse industries including Healthcare, Retail, Telecom, Technology, Financial Services and Entertainment. He has excelled in Entrepreneurial, Leadership, Management, Architecture and Analysis roles. He is adept at turning around the low key businesses into profit making engines by maximizing the ROI and reducing the time for GTM based on Predictive Analytics leveraging Big Data. He is extremely successful at accurately aligning the IT with the business strategy, thus delivering value. His unique leadership skills have helped to unify disoriented teams to becomes immensely collaborative to produce exceptional results with global footprint. Mr. Dan is a skilled technologist who leverages Cloud platforms based on SOA to make businesses become scalable to benefit from 'economies-of-scale' and increase the profitability as a result of Six Sigma Lean Production Frameworks.

Leadership ● Business Transformation & Roadmaps ● Budget Finance P&L ●Risk Management

Business Architecture ● Program/Portfolio/Project Management ● Entrepreneurship

Business Process Optimization ● Big Data, BI, Analytics ● Customer Experience

Governance ● Marketing & Sales Campaigns ● Global Delivery Model

CAREER ACHIEVEMENTS

Delivered $40 Million of business solutions involving reduction of CAPEX, TCO with faster GTM and increased ROI, NPS.

Managed Multi-Million dollar annual revenues with P&L responsibility.

Implemented IT Rationalization, private and public cloud services, implemented global communication framework, Six Sigma Balanced Scorecard (BSC), governance and regulation including GAAP, SOX, knowledgeable of BASEL I, II, III international banking reforms, Dodd-Frank act (comprehensive GRC).

Continuing research in the fields of Renewable Energy, Holistic Healthcare, Innovative Education and Sustainable Food.

PROFESSIONAL EXPERIENCE

Business Solutions Inc (Consulting), (8/2012 - current)

Client: Freddie Mac Home Mortgage Corp (US Govt. Enterprise), Business Consultant

Accomplishments: Devise and manage roadmap to normalize secondary Mortgage Market Securitization (Mortgage Backed Securities MBS), confirm to financial services industry standards. Re-engineer processes to be more competitive within a lean and agile environment. Extract Business Intelligence to mitigate financial risks.

Skills: LEADERSHIP, INNOVATION, FINANCIALS, GOVERNANCE, COMPLIANCE

Client: SMB Corporations, Leadership & Management Consultant, Colorado, National USA

Accomplishments: Developed profitable product portfolios, reduced expenses, established GRC (Governance, Risk Mitigation, and Compliance), achieved greater market penetration, implemented progressive marketing campaigns with Analytics & Big Data. Achieved faster GTM with greater ROI and lower TCO. Implemented EHR & EMR, achieved ICD-10 compliance in healthcare.

Skills: LEADERSHIP, INNOVATION, FINANCIALS, GOVERNANCE, COMPLIANCE, RISK MITIGATION, SIX SIGMA ENTERPRISE

Client: Ericsson, Plano, TX – Senior Consultant - Cloud Technologies, IT Infrastructure, Communications

Accomplishments: Managed the ‘Networks Consulting Practice’, created multiple offers on ‘Hybrid Service Assurance’ and ‘Service Fulfillment’ leveraging SDNs (Software Defined Networks), NFVs (Network Functions Virtualization), developed Network Transformation Blueprint consisting of complex Orchestrations involving 5G for IoT (Internet-of-things). Managed OSS & BSS.

Skills: LEADERSHIP, MANAGEMENT, TECHNOLOGY

Client: Rackspace Inc, San Antonio, TX – Management Consultant - Cloud Technologies, IT Infrastructure

Accomplishments: Managed business transformation for ‘Dedicated Cloud Hosting’ Enterprise product. Created roadmap to monetize large scale business products on singular revenue recognition Oracle BRM Platform. Designed financial BI reports.

Skills: BUSINESS ARCHITECTURE/TRANSFORMATION, INTERNATIONAL BUSINESS, CONTRACT MANAGEMENT

Client: Lowes Home Improvement; Budget $10 million; Leadership Professional, NC – Big Box Retail, CPG, Cloud Solutions

Accomplishments: Managed the establishment of excellent global customer service Contact Center. Designed eCommerce and mCommerce product portfolios. Introduced Lowes Cloud Services Product Portfolio, increased ROI and decreased TTM (Time-to-Market). Responsible for project initiation, planning, execution and conclusion. Implemented metrics based performance evaluation using KPIs (Key Performance Indicators); Identified KRIs (Key Risk Indicators), defined and mitigated Risks. Reformed ‘Lowes Delivery’ retail shipping framework/processes so as to align with industry standards. Improved hardware SKU nomenclature to embed in Lowes Sterling POS and supported corresponding California product regulation.

Skills: CUSTOMER EXPERIENCE, LEADERSHIP, CONTACT CENTER (CALL CENTER), BUSINESS BLUEPRINT, SIX SIGMA SCORECARDS

Client: Cisco; Budget $2 million; Management Professional; Bay Area, CA, China, India – Collaboration, e-Commerce

Accomplishments: Created and managed business architecture to transform ‘On-premise’ business model to ‘Cloud Services’ business model based on SaaS on SOA platform. Monetized Cloud Services. Managed large and diverse international teams.

Skills: LEADERSHIP, TECHNOLOGY, FINANCIALS, CUSTOMER EXPERIENCE

Client: Creative Channel Services; Budget $1 million; Marketing Management; Colorado – Technology, Packaged Goods (CPG)

Accomplishments: Created and managed marketing campaigns, evaluated ROI, increased product penetration, solicited and analyzed customer feedback to support product enhancements. Derived positive ROI on $1 million investment

Skills: MARKETING, SALES, LEADERSHIP, INNOVATION, ROI, BI, ANALYTICS

Dell Inc; Budget $25 Million; Managing Principal; (12/2010 – 8/2012); Austin, London, Paris, Malaysia, India, Brazil - Technology, HealthCare

Accomplishments: Managed large business transformation to support ‘Technology Cloud Services’ including SaaS, IaaS, PaaS, Data center, Colocation services. Developed business architecture to enhance ‘Healthcare Cloud’ offerings using EMR/EHR & TeleMedicine. Developed blueprint for business expansion into managed services. Advised CxO team. Coordinated internal social media activities to enhance/evolve Dell Technology Devices. Monetized Technology Warranty products with scable BSS framework.

Skills: LEADERSHIP, IT RATIONALIZATION, BUSINESS COMMUNICATION, GLOBAL EXPANSION, SIX SIGMA QUALITY METRICS

VLS Consulting (7/2004 – 12/2010)

Client: TransUnion; Budget $2 million; Technical Management, Chicago – Financial Services

Accomplishments: Generated financial Business Intelligence (BI) to support investment decisions. Designed and managed Business Enterprise Architecture and roll out of scalable technology, supported $1.024 billion annual revenues.

Skills: BUSINESS INTELLIGENCE, RE-ENGINEER, ENTREPRENEURIAL LEADERSHIP

Client: XO Communications ; Budget $5 million; Management, Dallas-TX, Reston, VA – Telecommunications

Accomplishments: Created profitable product portfolio, implemented agile processes, conducted benchmark analysis. Increased revenues by 20% leveraging BI from Big Data using Analytics. Reduced IT procurement costs by 50%. SCRUM master, created product backlogs, sprint backlogs, sprint burn down charts, release burn down charts.

Skills: LEADERSHIP, GROWTH, BI, ANALYTICS, SCRUM, AGILE

Client: Big Box Retail – Manager – Retail, Consumer Packaged Goods (CPG)

Accomplishments: Managed customer loyalty programs, delivered excellent customer service and congenial environments. Achieved 60% increase of revenues. Developed sales processes, identified customer Use Cases, ROI models, fine-tuned products, brand management, increased customer loyalty by 25%. Realized repeat business, increased value added sales. Promoted cross-selling mechanisms. Achieved record sales.

Skills: PROCESS MANAGEMENT, ROI, CUSTOMER LOYALTY, SALES, REVENUE GROWTH

Client: Versailles Luxury Products – Director; Budget: $1.5 million; Northeast USA – Retail, Packaged Goods (CPG)

Accomplishments: Expanded business footprint, achieved market penetration with ‘Blue Ocean’ strategy, procured capital investments, increased productivity, inventory turnover and product margins. Managed P&L for $6 million annual revenues with a net growth of 30%. Created and tracked KPIs, KRIs, leveraged Balanced Scorecards (BSC) for performance, gauged financial performance. Issued debt instruments to raise capital for expansions, achieved higher customer satisfaction. Increased performance by IT consolidation, automation, PCI optimization. Reduced supply chain risks. Implemented appealing visual merchandising.

Skills: INNOVATION, FINANCE, RETAIL, BUSINESS DEVELOPMENT, ENTREPRENEUR, MARKETING, CUSTOMER EXPERIENCE

Client: Elite Inc; Budget: $200,000; Retail Management; US, Hong Kong, Japan, Singapore, Italy, Paris, Switzerland, The Netherlands – Retail, Consumer Packaged Goods (CPG)

Accomplishments: Established retail units, managed commercial retail construction, implemented responsible HR practices, achieved seamless ‘Supply Chain’, reduced risk, automated manual processes and negotiated international contracts. Created global portfolio of retail establishments, created fine customer environments. Managed capital budgets, cash flows, business valuations, NPV, WACC, CAPM, FRICTO analysis, developed capital structures. Participated in international CPG trade shows in Italy, Hong Kong, Singapore, Tokyo, USA (CosmoProf, ASD/AMD).

Skills: BUSINESS MANAGEMENT, P&L, MARKETING, INNOVATION, FINANCE

Intelsat Global Services Corporation; Budget: $3 Million; Operations Management (9/2002 – 6/2004) – Satellite Communications

Accomplishments: Managed revenue generation, Telecom Product Portfolio, implemented GRC (Governance, Risk & Compliance).

●Managed the implementation of complete Order-to-Cash BSS/OSS system. Implemented GRC, developed KPIs, KRIs, BSC.

●Created RFI/RFP/RFQs, reduced TCO of IT solutions. Implemented SOX compliance. Created profitable product portfolios.

Skills: ENTERPRISE INTEGRATION, PORTFOLIO/PROGRAM MANAGEMENT, BPO

Portal Professional Services, Cap Gemini – Client Partner, Delivery Management ; Solutions : $36 Million ; (4/1998 – 8/2002) ;

Other Clients: Sprint Nortel, Verizon, PanAmSat, Net36, Business Edge Solutions, IBM Cross Worlds, GM OnStar, IBM Services, United Online, PenTeleData, Lockheed Martin, Sirius XM Satellite Radio, UNIFI Communications, 711.Net, Intereality, Bell Atlantic

SKILLS

LEADERSHIP: Leadership, Executive Management, Strategy, Architecture, SWOT Analysis, Disruptive Innovation.

FINANCE: Capital Management, Profit & Loss responsibility, Risk (Identification, Mitigation, Management), Chart-of-Accounts (COA), General Ledger (GL), Accounts Receivable (A/R), Accounts Payable (A/P), Invoicing, Payments, Collections, Net Present Value (NPV).

MANAGEMENT: PMO, Matrix & Line Management, Agile & Waterfall, SCRUM-Iterative deployments, Process Optimization, Business Process Outsourcing (BPO), RFI, RFP, RFQ, Analytical Skills, Change Management, Program Management, Vendor Management, Balanced Scorecard Performance Metrics, KPI, KRI, SOWs, Marketing Management, Six Sigma Black Belt concepts

COMMUNICATION / NEGOTIATION: Diplomatic Negotiation, Chief liaison, C-Suite Communications, Contracts

BUSINESS ANALYSIS / GOVERNANCE: Product Design, Order-to-cash, Merchant PCI solutions (PayPal, Paymentech, FirstData, CPAY, APEX) GAAP, Dodd-Frank, Revenue recognition-reconciliation, Sarbanes-Oxley (SOX), Basel (I, II, III), Net Promoter Scores (NPS), Customer Environments, Customer Experience

TECHNOLOGY: MS Office Suite, MS Project, Sharepoint, ERP, MS Visio, Rational Team Concert, IBM Jazz platform, SOA, SaaS, SDLC, Oracle BRM, Big Data, Analytics, BI, DW, Cloud Services, OOD, SOAP, Web Services, POC, BSS/OSS, Billing Solutions, Retail Management Systems, POS Systems, SEO, Analytics, AWS, XML, CSS, Apache, UNIX, LINUX, SCM, eTOM, ITIL, SCOR.

EDUCATION & TRAINING

●Master of Science, Computer Engineering, West Virginia University, 1998, USA

●Bachelor of Engineering, Technology, OU, 1996, India

●PMP Certified – PMI Certified Project Methodology (2012), MBA – continuing education

●Harvard Business School: Case Studies emphasizing Strategy & Risk Management, 2016

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