Operations Manager

Ron Tindall

**** ******* ** **** * – Carlsbad, California 92009

760-***-**** – ************@*****.***

PROFESSIONAL OVERVIEW

Almost 30 years of general business experience, from an IT Project Manager providing support to over 500 Engineers, Manufacturing, Financial and Operations personnel in both local and remote sites to an Operations VP of a successful start-up to a Marketing Manager for an Outdoor Lifestyle company. Combined with excellent organizational, communication, project management and relationship building skills which are all driven from a solid Total Quality Management (TQM) training and experience. KEY STRENGTHS

§ Generates a positive professional impression while interacting with and supporting customers and team members, as well as cultivating an overall corporate outlook resulting in successful implementations.

§ Creative problem solver who applies technical skills and business knowledge to achieve real results.

§ Dynamic self-starter with a strong sense of responsibility and positive attitude.

§ Proven ability for clear, accurate and thorough writing skills; well prepared in routine or complex situations.

§ Open to learning in an ever-changing digital environment. RECENT EXPERIENCE

Hearing Lab Technology (hearinglabtechnology.com) Oceanside, California Product Development / Marketing Contractor – Medical Industry, 2016

§ Maintain and audit corporate websites for content, and ensure all website provide accurate information.

§ Present ideas to appropriate parties for final approval, which may include brochures, videos, flyers the marketing of our products.

§ Support sales team with a variety of material as defined and as necessary.

§ Keep information for digital marketing initiatives organized and on track, and ensure all needed information is provided to successfully complete incoming digital requests.

§ Support other internal teams (customer support, compliance, etc.) with supporting materials as necessary.

§ Maintain company marketing material: product images, brochures, videos, website and social media.

§ Manage product documentation including writing of user manuals, labels, reference guides, and other support materials.

§ Film, edit and produce multi-media content for internal groups as well as external customers. GSM, LLC (gsmoutdoors.com) Oceanside, California

Product Development / Marketing – Outdoor Lifestyle Industry, 2009 – Mid 2016

§ Responsible for majority of the logistics for company’s major trade shows and media events.

§ Develop tradeshow and event strategy, planning, logistics and implementation.

§ Communicated with multiple departments to create product message for event graphics.

§ Coordinated executive travel schedules with on-site presentations.

§ Negotiated contracts with preferred vendors.

§ Maintained communication with public relations agency during media events and presentations.

§ Maintain and improve functionality and support materials of new and existing products.

§ Manage implementation of marketing plan and projects.

§ Monitor social media and review industry and competitor activities.

§ Manage and maintain appropriate marketing inventory of collateral and other materials, giveaways, incentives, etc.

§ Develop and oversee marketing website strategy.

§ Manage Pro-Staff activities as required by the company. Ron Tindall

2804 Cacatua St Unit A – Carlsbad, California 92009

760-***-**** – ************@*****.***

Freestyle Audio (freestyleaudio.com) San Diego, California Director of Operations – Outdoor Lifestyle Industry, 2005 – 2009

§ Oversee all aspects of development for Operations/Customer Service/Finance/IT Depts.

§ Maintain accurate and appropriate records in compliance with the reporting requirements of the company.

§ Develop and maintain excellent working relationships with all strategic partners.

§ Assist with the preparation of the annual operating budget as it relates to the Operations/Customer Service/Finance/R&D Depts.

§ Plan and manage technology design activities in order to achieve the corporation’s strategic objectives.

§ Oversee the training and implementation of staff on new technology as necessary.

§ Generate and analyze report information to research variances between results and operating plan.

§ Conduct data gathering and analysis to support problem solving and development of conclusions and recommendations in response to various initiatives.

§ Setup and verify all customers and vendor’s information into financial software program.

§ Review and approve all purchase orders as agreed upon pricing prior to vendor invoices.

§ Reconcile accounts payable and accounts receivable aging report, correcting inaccurate records. Atel Communications (atelcommunications.com) San Diego, California Project Manager – Telecommunications Industry, 2004 – 2005

§ Able to effectively and proactively engage project stakeholders to define project requirements and communicate findings.

§ Facilitates clear communication between internal departments, related parties, and project clients with particular attention to detail.

§ Meet with, and otherwise communicate with, project team resources (contractor, technicians, and engineers) as required to ensure project proceeds and is executed appropriately.

§ Prepare Project Action Plans that identify project objectives, resources, project team roles, critical success factors, budgets, and schedules. Ensure such matters are tracked and met throughout the project.

§ Execute project invoice process ensuring timely, accurate, and compliant turn-around of invoice approvals, issue resolution, change order management, and customer billing.

§ Chair regularly scheduled project team meetings for projects, prepare and track meeting minutes and action item lists, and identify performance and/or resource problems. Aegis Consultants (aegis.com) San Jose, California Co-Founder – Information Technology Industry, 2002- 2004

§ Calculating, tracking and analyzing key marketing and operations metrics

§ Lead the analysis to develop strategic initiatives to achieve the business unit’s revenue and profit objectives.

§ Plan and manage technology design activities in order to achieve the corporate strategic objectives.

§ Analyze new technologies and run competitive analyses.

§ Work closely with local organizations such as Chamber of Commerce to ensure joint partnerships are achieved.

Megatest / Teradyne Corporation (teradyne.com) San Jose, California Systems Administration / IT Project Manager – Semiconductor Industry, 1989-2002

§ Technical capability to identify, analyze and resolve process-oriented problems within production- controlled environment.

§ Provided leadership / supervision to 10 local IT staff members and outside contractors.

§ Requested to maintain and schedule all help-desk work and activities for IT staff while also ensuring customer expectations are exceeded.

§ Excellent track record of improving Customer and IT efficiency and quality of service through VOC process.

§ Designed and implemented training procedures for internal customer base. Ron Tindall

2804 Cacatua St Unit A – Carlsbad, California 92009

760-***-**** – ************@*****.***

EDUCATION / PROFESSIONAL DEVELOPMENT

UNIVERSITY OF PHOENIX

Concentration: Business Management (BA) 2001 – 2003 MISSION COLLEGE

Concentration: Computer Science (AA) 1998 – 2000

DEANZA COLLEGE

Concentration: Engineering (AA) 1995 – 1997

SUN MICROSYSTEMS

Solaris Systems Administrator Certification Program 2000 TECHINICAL ADDENDUM

OS PLATFORMS:

DOS; Windows 3.x, 95, 98, NT3.x, NT4.x, 2k, XP; Solaris; Mac 9.x, Mac10.x; HP-UX SERVER PLATFORMS:

NT3.X, NT4.X, 2000, 2003; Sun OS, Solaris

APPLICATIONS:

MS-Office Professional Suite, Projects, Outlook; Adobe Illustrator, Adobe Photoshop, Adobe Acrobat Pro; Final Cut Pro X; QuickBooks; Lotus Notes DATABASES:

MS-Exchange 4.5, 5.0

HARDWARE:

Apple, Sun, IBM, HP, NEC, Dell, Micron, Compaq

REFERENCES

Available upon request.

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