Engineer Technical Support

Satyazit Madala

Sunnyvale, CA 510-***-**** ********.***@*****.***

CAREER OBJECTIVE

As a quality and results focused Administrator/developer with 6+ of years experience in Scheduling and Telecom areas looking to leverage my extensive skills, qualifications and experience for seeking a suitably challenging position

CORE COMPETENCIES

Cisco Tidal Enterprise Scheduler Administration

Administration/Development/Testing/Support

Telecom Protocols

Debugging skills

customer support

Requirement Analysis

PROFESSIONAL EXPERIENCE

CISCO Systems, Inc(Employer: Wipro Technologies)

Administrator Cisco Workload Automation (formerly known as Tidal Enterprise Scheduler), Sep 2015 – present

Cisco Workload Automation: Job scheduling and workload automation software from Cisco for IT process automation to improve productivity and reduce costs. This simplifies the automation of composite business processes, removes complexity, and reduces time to implementation. ActiveBatch organizes and manages tasks, applications, and database workflows on and across various platforms, virtual and/or physical in addition to custom and business applications to allow users to create "end-to-end" workflows.

As an Administration of Cisco Tidal Enterprise Scheduler (TES) to install, configure, fine-tune, and uninstall each component (UNIX based).

Installing and configuring Fault Tolerance to provide high availability and transparent scheduling.

Using best practices around disaster recovery, maintenance, and system upgrades.

Using diagnostic logs to specifically determine the source of problems.

Weekly maintenance of DEV/STG/PROD Master and Client manager nodes

Timely analysis of system health and acting on it accordingly based on the results

Administration of providing the users with create, modify and delete for the scheduled jobs.

Expertise in installation and maintenance of Unix Agents, OracelDB Adapter and Oracle apps Adapter

Troubleshooting and resolving common issues in the Cisco Tidal Enterprise Scheduler environment

Fine-tune Cisco Tidal Enterprise Scheduler components to maximize available resources

Resolving production issues or enhancements triggered to the support organization

Provide technical and software subject matter expertise to the various teams

Review of feature Functional Specifications

Testing of new features

Defect verification for different releases

Interfacing with software, hardware and customer support teams to address technical issues

Preparation of case study manual

Working on the user incident requests through remedy tool(Ticketing tool) and closing them to their fulfilment

Used Job promotion and migration tools for Moving jobs across the environments

CISCO Systems, Inc(Employer: Wipro Technologies)

Sr Software Engineer, Nov 2013 – Sep 2015

The Cisco Mobility Unified Reporting System: Captures real-time service, tracing, and troubleshooting information from a single, unified platform, the Cisco ASR 5000. Outputs a comprehensive set of statistics, customized reports, and statistical trending. This solution provides not only subscriber- and traffic-level statistics, but also gateway statistics. MUR process the data and do the different levels of aggregations (Minutley,hourly,daily weekly and monthly) and stores in the data base. You can then correlate traffic information with the gateway performance, which is critical information for planning infrastructure investments

Responsible for new feature development, installation and configuring the Mobile Unified Reporting.

Writing Functional specification, technical design documents and Review documents, making them avaible to team and customers based on the needs.

Responsible for analyzing the CDET?s(Bugs and Enhancements), prioritize and development in each release.

Fixing the bugs and Code reviews for the bugs fixed by team using cisco PRRQ tool.

Trouble shooting the customer issues and providing RCA's and defect analysis to TAC.

Involved in bringing up the up of test beds for the MUR load and performance testing.

Responsible for the technical support of the MUR product for any escalate cases from the customer.

Responsible for documenting troubleshooting and problem resolution steps.

Involved in debugging, bug fixing, issue analysis and error resolution.

Part of 24/7 subject matter expert support for MUR product.

Responsible for verification and completion of timely maintenance.

Responsible for supporting customer during the upgrades.

NOKIA SIEMENS NETWORKS(Employer: Wipro Technologies)

Project Engineer, Jun 2010 – Nov 2013

NSN-S4SGSN:NSN-S4SGSN connects the both traditional 3GPP access networks, GERAN (in A/Gb mode) and UTRAN, to the packet switched domain. The NSN-S4SGSN performs control plane functions such as managing subscriber's mobility in the access network and provides session management functionality

NSN-BSC: The Base Station Controller (BSC) is in control of and supervises a number of Base Transceiver Stations (BTS). The BSC is responsible for the allocation of radio resources to a mobile call and for the handovers that are made between base stations under his control. Other handovers are under control of the MSC.

Effort estimation for the design and development.

Creation of low-level user stories form the requirement.

Analyse the user stories and propose several design options.

Developing the software w.r.t design and implementation.

Co-ordinate with several feature teams and testing teams for efficient and timely completion of the features.

Responsible for creating and implementing module test plan.

Responsible for review of Unit Test cases, Integration test cases, real network testing and performance testing and customer documentation for within feature team

Build expertise of Program Blocks.

Debugging & Bug fixing.

Responsible to maintain smoke and regression test cases for different Program blocks.

EDUCATION

NATIONAL INSTITUTE OF TECHNOLOGY (NIT), DURGAPUR, INDIA

Master of Computer Application, May 2009

ACHARYA NAGARJUNA UNIVERSITY, INDIA

Bachelor of Science in Mathematics, May 2006

SKILLS

SKILLS

TOOLS

Products

Cisco Workload Automation, MUR-Cisco, ASR5K-Cisco, NSN-SGSN, NSN-BSC

Telecom

BSC, SGSN, L2-L3(Basics), VoIP (SIP), SIP-IMS.

Tools

Remedy(ticketing tool),Wireshark, ROBOT Frame Work,SVN, Cisco internal tools, NSN-internal-tools

Operating System

Windows, Linux

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