Customer Service
Resume:
Jonelle M. Lloyd
Washington, DC 20032
************@*****.***
Objective
To obtain employment where I can utilize my previous experiences in customer service, security and safety.
Work Experience
The Cheesecake Factory (Washington, DC) 01/2014 - Present
Hostess
Greet and assist customers upon entrance
Assist customer with carry-out orders as necessary
Assist servers with food runner duties
Maintain safety and cleanliness of restaurant
Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills
Confer with customers by telephone or in person to provide information about menu items, take or enter orders, cancel reservations, or obtain details of complaints
Potbelly’s Restaurant (National Harbor, MD) 10/2007 – 08/2008
Cashier
Greet and assist customers upon entrance
Responsible for handling cash, credit and check orders
Assist customer with carry-out orders as necessary
Assist cooks with food handling during rush hour
Maintain safety and cleanliness of restaurant
Murry’s (Oxon Hill, MD) 04/2007 – 09/2007
Cashier
Greet and assist customers
Responsible for handling cash, credit and check orders
Maintained inventory records
Responsible for bagging groceries
Maintain safety and cleanliness of surrounding area
Provide excellent customer service to customers to encourage repeat customers
Responsible for balancing register at the end of shift
International House of Pancakes (Forestville, MD) 03/2006 – 03/2007
Waitress
Greet and assist guests upon entrance
Responsible for taking customer’s food and beverage orders
Provide quality customer service to guests
Maintain safety and cleanliness of restaurant
Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills
Provide guests with extensive product knowledge to assist with food order suggestions
Responsible for handling food orders with care to deliver to respective guest tables
Preeminent Protective Services (Washington, DC) 08/2005 – 10/2005
Security Guard
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances
Circulate among visitors, patrons, or employees to preserve order and protect property
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
Summer Youth Employment Program (Washington, DC) 06/2005 – 08/2005
Teacher’s Aide
Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
Enforce administration policies and rules governing students
Discuss assigned duties with classroom teachers to coordinate instructional efforts
Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
Observe students' performance, and record relevant data to assess progress
Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
Organize and supervise games and other recreational activities to promote physical, mental, and social development
Education
Duval High School, Lanham MD 2000-2003
High School Diploma
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