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Customer Service

Location:
United States
Salary:
Open
Posted:
February 22, 2017

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Resume:

Jonelle M. Lloyd

** ********* ****** *.*. #***

Washington, DC 20032

202-***-****

acyyn0@r.postjobfree.com

Objective

To obtain employment where I can utilize my previous experiences in customer service, security and safety.

Work Experience

The Cheesecake Factory (Washington, DC) 01/2014 - Present

Hostess

Greet and assist customers upon entrance

Assist customer with carry-out orders as necessary

Assist servers with food runner duties

Maintain safety and cleanliness of restaurant

Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills

Confer with customers by telephone or in person to provide information about menu items, take or enter orders, cancel reservations, or obtain details of complaints

Potbelly’s Restaurant (National Harbor, MD) 10/2007 – 08/2008

Cashier

Greet and assist customers upon entrance

Responsible for handling cash, credit and check orders

Assist customer with carry-out orders as necessary

Assist cooks with food handling during rush hour

Maintain safety and cleanliness of restaurant

Murry’s (Oxon Hill, MD) 04/2007 – 09/2007

Cashier

Greet and assist customers

Responsible for handling cash, credit and check orders

Maintained inventory records

Responsible for bagging groceries

Maintain safety and cleanliness of surrounding area

Provide excellent customer service to customers to encourage repeat customers

Responsible for balancing register at the end of shift

International House of Pancakes (Forestville, MD) 03/2006 – 03/2007

Waitress

Greet and assist guests upon entrance

Responsible for taking customer’s food and beverage orders

Provide quality customer service to guests

Maintain safety and cleanliness of restaurant

Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills

Provide guests with extensive product knowledge to assist with food order suggestions

Responsible for handling food orders with care to deliver to respective guest tables

Preeminent Protective Services (Washington, DC) 08/2005 – 10/2005

Security Guard

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Answer alarms and investigate disturbances

Circulate among visitors, patrons, or employees to preserve order and protect property

Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary

Summer Youth Employment Program (Washington, DC) 06/2005 – 08/2005

Teacher’s Aide

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers

Enforce administration policies and rules governing students

Discuss assigned duties with classroom teachers to coordinate instructional efforts

Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage

Observe students' performance, and record relevant data to assess progress

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations

Organize and supervise games and other recreational activities to promote physical, mental, and social development

Education

Duval High School, Lanham MD 2000-2003

High School Diploma



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