Customer Service Technician

JONATHAN (JON) DEE

*** *. ******* ****** **** APT 1703A. WEBSTER TX, 77598

630-***-**** ********.***@*****.***

Young, enthusiastic, mechanically inclined team player who is seeking a position in a Maintenance/Mechanical field to further my skills using various tools and equipment. I am a quick learner, self-taught as well as a welding background, finding and solving problems, good with all tools, and good with working and communicating with people/companies.

Summary of Skills

Strong attention to detail.

Responsible and reliable.

Self-starting.

Mechanically inclined.

Dexterous with hand tools.

Preventative Maintenance.

Knowledge in safety protocol.

Trouble shooting.

Journeymen Card (Railroad)

Education

College of DuPage,

Glen Ellyn, IL Single Semester 2012

Lisle High School, Lisle, IL

4 year Honor Roll Student Diploma, June 2012

Employment

Trans Global Solutions (TGS) (July 2016- Present)

Track Labor.

Changing rail road ties, rail and switches by using hand tools, heavier equipment, backhoes, front loaders and gauges. Communicate with the switchmen at chemical plants to determine what tracks we can work on during the day. Also determining how much damage there is in a derail and repair the rail that was broken.

TTX Co. (May 2013-June 2016)

Field Maintenance Specialist.

Responsible for inspecting and repairing freight railcars. Preforming repairs from light repairs to heavy repairs. Trouble shooting the problem and finding a solution. Using hand tools, heavy equipment, forklifts, welders, compressors and computers. Maintaining accurate repair billing hours, inspection times and work efficiency. Keeping constant communication with partnering companies to keep a smooth work flow between companies. Running lead and maintaining a steady and efficient work flow. I also have a journeyman’s card though TTX and (TCU) Local Union 6011

Discount Tire (Oct. 2011-May 2013)

Technician & salesman.

Change, rotate and balance tires. Planned work and determined the proper tools for the job. Reasonable for working safe and working in a clean working environment. Used hand tool and heavy equipment to mount, install, balance and secure wheels and tires onto cars. Ensuring customer service satisfaction by providing the highest quality of service and products. Also by ensuring all equipment has been properly been installed and working correctly.

RZ Landscaping (Jun. 2009-Oct. 2011)

Laborer and lead foreman.

Talked with customers to determine how they visualize their landscaping and also to give advice. Responsible for time management and determine how much product needed for a job and what tools were needed for the job. Hand tools and heavy equipment were required to use. Worked overtime including evenings and weekends. Responded to emergency and fixed unsafe conditions. Took care of equipment, grounds, roads, and fences.

Creative Design (Jun. 2008-Jan 2009)

Technician.

Maintained accurate stock records. Unloaded, stocked, picked and loaded product for shipping. Transporting product from racks, shelves and vehicles for printing. Worked at a rapid pace to meet deadlines. Wrapped and packaged products for shipping.

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