Sales Quality Assurance

Summary

Self-motivated entrepreneur with a strong sales and recruiting background whose achievements reflect a proven track record of prioritizing, time management, effective multi-tasking, innovative thinking and strong leadership skills throughout diversified industries. Displays a professional demeanor, able to take initiative and work efficiently with minimal supervision. An ENFJ individual; meaning inherently born with an exceptional ability to organize, strong charisma in persuading individuals to their ideals, incredibly focused on personal values and vision in recognizing the possibilities within others, driven to making the world a better place.

Professional Experience:

Revenue Qualification Specialist- Apria Healthcare, Salt Lake City, UT (2016)

Started as a temporary associate helping to file and electronically organize ABN reports

Offered employment while finishing up temp assignment and was trained on full medical coding and billing procedures

Reviewed electronic notifications and determined if documentation could be received and or rejected

Processed documents per Apria and Medicare regulatory compliance for billing purposes

Received 100% accuracy on all randomly selected processed documentation

Exceeded Apria expectations of 3 required documents processed per hour, processing 4-6

Medicare & Medicaid Sales Assistant -UTemps, Salt Lake City, UT (2015)

Made outbound calls to prospective clients screening for Medicare & Medicaid eligibility

Scheduled appointments for licensed agents to visit clients in their homes regarding supplemental insurance

Verified that clients met criteria to qualify for supplemental plans according to Medicare regulations

Received 100% Medicare compliance per unsolicited recorded quality assurance calls

Outbound Medicare Enrollment Assistant -Office Team, Salt Lake City, UT (2014)

Received extensive training on Medicare laws to educate prospective clients on supplemental plans outside of licensure

Took inbound and made outbound calls to prospective clients screening for Medicare & Medicaid eligibility

Verified that clients met criteria to qualify for supplemental plans according to Medicare regulations

Upon verification of Medicare eligibility requirements, immediately transferred calls to licensed agents

Advised clients on additional resources if eligibility requirements were not met

Received 100% Medicare compliance per unsolicited recorded quality assurance calls

Admissions Officer-Strayer University, Salt Lake City, UT (2013-2014)

Managed a heavy student lead base (300+ students) for a for-profit university enrolling and academically advising students

Frequently exceeded goal of minimum daily dials of 120 calls (240+)

Submitted daily tracking report of all team member admissions sales to upper management and VP of operations

Developed a training module to train associates on scripting and efficient system usage to enroll prospective students

Top admissions officer for total enrollments for a summer quarter (hitting 92.50% of assigned goal)

A top admissions officer that exceeded the minimum daily contact strategy of reaching 50% of prospective students (70%)

Exceeded enrollment goal for a spring quarter and top admissions officer to exceed enrollment goal for a winter quarter

Academic Coordinator-University of Utah, Salt Lake City, UT (2012-2013)

Facilitated Emergency Medicine student courses/clinical rotations for 4th year medical students

Facilitated student orientation seminars via a Power-Point presentation and conducting student tours

Coordinated student schedules and evaluation forms pertaining to courses and hands-on shifts

Managed computer access for students pertaining to courses as needed including registration for HIPPA certification

Coordinated off-site registration for clinical rotations administered at IHC Emergency Medicine facilities

Assisted in planning departmental and student related on and off campus events

Instrumental in developing and implementing student evaluation forms to be administered during clinical rotations

Managed student records electronically and submitted grades/evaluations to respective out of state college faculty and staff

Reviewed student records as well as compiled metrics for final student evaluations to be submitted for faculty approval

Enrollment Counselor & Continuing Graduate Specialist-Western Governors University, Salt Lake City, UT (2011-2012)

Managed a heavy student lead base of (3000+) students for a non-profit university enrolling and academically advising students

Ran a home-office, daily counseling prospective students (Registered Nurses) to support career and personal advancement

Primarily responded to all student and departmental inquiries via email and phone

Promoted BSN (Bachelor of Science in Nursing) and MSN (Master of Science in Nursing) online programs

Organized daily academic advisory appointments via Outlook Calendar

Developed training modules for Registered Nurse Faculty on applications related to enrollment/admissions department

Promoted to Continuing Graduate Specialist upon 3 months of hire as an Enrollment Counselor

Upon promotion, was primary enrollment specialist on all graduate related programs through the Health Professions College

Community Work Experience/Interests:

Angel Choir Director -Calvary Baptist Church, Salt Lake City, UT (2014-Present)

Direct a children’s choir of 50 students (ages 3-12) teaching music, fostering discipline and developing confidence

Meet with youth on weekends to teach spiritually related music which they primarily perform during Youth Worship Services

Since my hire, the program has grown significantly with twice the number of students participating since prior leadership

The youth are continuously invited to sing at off-site events in addition to Youth Worship Sunday services

Maintain a budget of youth activities and delegate responsibilities to parents and volunteers as needed

Performing Artist, Music Director, Theater Director, Vocal Coach & Private Voice Teacher-Salt Lake City, UT (2005-Present)

Current Theater Director for Kidstage Productions

Current Music Manager for Just A Portion gospel group

Current singer for the girl group Shimmer that performs with the Salt Lake Jazz Orchestra

Back-up singer for major artists including but not limited to the: Beach Boys, Moby, etc.

Actor and Singer for major theater companies in Utah including: Capitol Theater, Kingsbury Hall, Hale Center Theatre, etc.

Wrote and directed a children’s play that was used to raise funds for an afterschool program for the Salt Lake School District

Taught an adult vocal class for students with zero prior music experience fostering confidence and appreciation for vocal art

Youth Director -Christ United Methodist Church, Salt Lake City, UT (2013)

Managed a youth program part-time of 50 students (ages 12-18) by organizing weekly youth program sessions

Managed two youth mission trips and a local mission service project to help families living below the poverty line

Organized outreach community events and fundraising opportunities to support the program

Maintained a budget for youth activities and delegated responsibilities to parents and volunteers as needed

Education:

MA in Psychology emphasis in Organizational Leadership & Development-University of the Rockies, Online (Present)

3.90 GPA • Expected Completion Timeframe Summer 2017

Courses Completed as of December 2016-

Human Development (PSY 6300)

Mental Health & Psychopathology (ORG 5270)

Applied Research Methods (ORG 6405)

Cultural Diversity & Individual Differences (ORG 6499)

Theories & Techniques of Counseling Psychotherapy (ORG 6530)

Organizational Theories & Systems (ORG 6503)

Professional Ethics, Standards of Practice and Law (ORG 6520)

Social Capital Networking in Organizations (ORG 6515)

International Leadership (ORG 6525)

Understanding, Interpreting & Applying Statistical Concepts (RES 5400)

BFA in Theater (Emphasis in Actors Training Program)-University of Utah, Salt Lake City, UT (2005)

Utah Opportunity Scholar (Full-ride scholarship to the University of Utah for any four year academic program of my choosing)

Additional Skills:

• MS Office Suite

• Adobe Software

• Google Applications

• Windows 10

• 70+WPM

• Oracle

• PeopleSoft

• Apple Applications

• Canvas

• Salesforce (CRM)

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