Manager Customer Service

SUMMARY:

Overall **+ years of IT experience this includes Unix/Linux/AIX/Windows and SAP Basis/NetWeaver administration. Out of which 10 years of experience as a SAP BASIS/NETWEAVER & Solution manager administrator. And supported 3 full lifecycle implementation and involved in multiple go-live support projects, completed multiple SAP upgrade projects on various OS/DB platforms, completed multiple database upgrade projects including DB2 and oracle. And provided quality customer service and support in alignment with a professional and positive attitude professionally handled client requests and ensure issues are resolved both promptly and thoroughly continuously evaluate and identify opportunities to drive process improvements that positively impact internal Operations and external client experience.

TECHNICAL SKILLS:

Operating Systems: AIX, HP-UX, SUSE/Redhat Linux, Solaris & Windows Server.

Database: Oracle, db2, Sql, MaxDB & SAP Hana DB

My most recent engagements are:

Experienced in SAP HANA 1.0, SPS07, SP08, SP09 Administration of SAP HANA database.

Experienced in Managing application running on SAP HANA platform and end to end HANA Road Map.

Migrated BW and CRM to Hana Database using DMO option in SUM Tool.

Experienced in Implementing Backup and Recovery, System Copy, Upgrade of the SAP HANA database, DR strategy, and defining DB audit policies, Export & Import, Performance Tuning etc.

Experience in configuring SAP Hana Distributed system (SAP Hana Scaling).

Implemented SAP HANA Security using design time security role concept.

Involved in Business discussions and writing the Technical documentation.

Configured data replication with SAP Landscape Transformation (SLT).

Experienced in administration and troubleshooting of SAP HANA database using SAP HANA studio and DBA Cockpit, Starting / Stopping of SAP HANA, Backup & Recovery.

Managing SAP HANA License, Managing SAP HANA users and monitoring system.

Installed Solution Manager 7.2 and configured.

SAP Solution Manager Upgrade from NW 7.01 to 7.1SP10 (including oracle DB upgrade to 11g)

Solution Manager configured Early watch alert to all Prod non-Prod satellite systems

Solution Manager Configured ChaRM, TMS workflow

ECC 6 EHP4 upgrade to ECC6 EHP7

SAP XI/PI Upgrade from NW 7.01 to NW 7.31 (including oracle DB upgrade to 11g)

SAP BW Upgrade from 7.01 to 7.31 (including oracle DB upgrade to 11g)

SAP GRC Upgrade from NW 7.00 NFE 1.0 to NW 7.02 NFE 10.0

SAP CRM Upgrade NW7.1 to NW 7.31

SAP SRM Upgrade NW 7.00 to NW 7.02

Central System Landscape Directory (SLD) setup (local & Central SLD)

Oracle DB upgrade from 9i/10g to 11g on HP-UX/Linux in SAP SNC, BPC, SRM & Portal environments,

PI System Migration (Heterogeneous System Copy) from HP-UX to Linux

SAP Console Configuration with Load Balancing

Migrated Windows server 2003 to Windows server 2008

Kernel Upgrade from 720 to 721 in ECC/CRM & BW Systems

PROFESSIONAL EXPERIENCE:

Systegration, Inc. (USA)

Project # 6

Client : Medline Industries, Inc.

Project : (Data archiving, Solution Manager, ECC, EP, PI, BI, BoBJ, SAP HANA)

Duration : June 2016 to Present

Role : SAP HANA Basis/NetWeaver Consultant

Description :

Medline is a global manufacturer and distributor of medical, surgical and pharmaceutical products to hospitals, range of services and solutions in strategy, consulting, digital, technology and professionals are industry experts with the insights and capabilities to transform the world's leading companies.

Data Archiving

Open Text Data archiving

Investigate program and tables, find table size & table entries before and after Data purge activities.

Create Variants & Schedule background job.

Implement the corrections using the SAP Notes and import the relevant support package.

Solution Manager

Sizing database & hardware requirement for Solution Manager7.2

Installation and configuration of Solution manager 7.2

Solution manager7.1 SP12 Managed system configuration and early watch setup for all production systems.

Configured technical monitoring for Hana, SLT systems.

Create templates for Alerts and metrics.

Configured EWA & RCA for all Prod and non-prod systems.

Support

Supporting (ABAP & JAVA Systems) ECC, BW, BoBJ, SCM APO, PI, EP and Data Services.

Install and configure SLT server and connections.

SAP HANA sidecar Multi Tanent database

Change transport

Configure Parameters

HANA Administration Tasks

•Daily Tasks

oMonitor overall system/services status.

oMonitor system alerts and resolve.

oMonitor resource utilization.

•User administration

oCreate /delete user

oCreating Roles and Privileges.

oUnlock/Password reset Users.

oDeactivate/Activate Users.

oDefine Password policy.

•Logging and Tracing

oActivate and analyze database/JDBC logging and tracing.

oPerformance/Kernel tracing

oSQL Tracing.

oActivate and analyze expensive SQL trace.

oDefine Audit policy.

•Alert Configuration

oConfigure alert threshold.

oConfigure email notification.

•Routine Operation tasks

oStart/stop system

oRestart database services.

oManual Delta merges.

Mitsubishi Electric Automation, Inc.

Project # 5

Project : Project Lead (Upgrade ECC/CRM/BW/Bobj & SolMan)

Duration : April 2014 to March 2016

Role : SAP Basis/NetWeaver, SolMan administrator

Description :

The sole mission of Mitsubishi Electric Automation, Inc. is to support the automation needs of North and Latin American customers with combined sales, marketing, service, engineering and manufacturing resources.

This focused approach is being completed through a facility located in Vernon Hills, IL where all aspects of automation support can be maintained, including manufacturing, engineering, training, customer service, repair, sales and warehousing functions. Customers of Mitsubishi Products can be assured of corporate customer support, as well as training at customer sites and other locations around the country, customer service representatives and technical support staff to provide troubleshooting and order processing services; easy-to-understand documentation and library of support material to provide answers to questions, and repair service with rapid turnaround using custom, company parts. Solutions and what Mitsubishi takes seriously, no matter how difficult the job.

Windows cluster/oracle environment.

Landscape ECC, CRM, BI, BOBJ and solution manager.

Monitoring all the systems on daily weekly and monthly basis

Monitoring CRM Inbound/Outbound queue via smq1,smq2 and SMQS

Providing End User support for various technical issues.

Space management (Extend/Create/Drop & Alter) tablespace via brtools

Instance Management (start/stop) database, Alter database (instances/parameters) via brtools and manage online redo logs.

Segment Management (Reorganize tables, Rebuild indexes,( Export/Import/Alter )tables

Tablespace reorganizing, rebuilding indexes using Br-tools latest tool segment shrink

Upgraded solution manager 7.1SP04 to SP10

Solution manager initial setup, System preparation and basic configuration.

Managed System Configuration for all Prod and non-Prod systems

Configured EarlyWatch Alerts in solution manager for all Prod, non-Prod systems

Created RFC’s connection and Users for all landscapes

Configured ADS in ECC/BW environment

Configured technical monitoring

Installed diagnostic agent on all systems, configured in solution manager 7.1

Upgraded kernel 720 to 721/patch level 500

Updated spam/saint to latest version

Updated transport version to latest

Applied patches, Add-on

Applied Notes, troubleshooting BOBJ issues

Implemented TMS workflow in solution manager for approval of transports

Creating users, roles and assigning to users as per company requirement.

Worked on converting profile to roles in ECC/CRM and BW system

System refresh in all Environment ECC, CRM and BW in QAS, TRN & SND systems.

Opening incident with SAP

Migrated windows 2003 to 2008

Upgraded oracle 10g to 11g

ARTECH Infosystems USA

Client: IBM

Project # 4

Client : Cloud Managed Services Delivery

Project : Strategic Outsourcing Delivery

Duration : July 2010 to Feb 2014

Role : SAP Basis/NetWeaver Consultant

Description :

MSD (Managed Service Delivery) is one of the IBM’s Project we are handling more than 80 customers worldwide with a global team in over 8 countries and we support our customers 24/7. As a PDL (Primary Delivery Lead) I am responsible for clients L’Oreal, Univar, Coke and SABMiller Managing and Execution of various projects in customer landscape. Some of our activities which include closely working with Clients attending meeting providing solutions working on critical issues daily basis monitoring tasks like health checks, change management, installation, upgrades,system refresh, kernel upgrade, client administration, apply OCS patches/Add-on, transport management, printer administration, performance tuning, working on incident tickets with SAP for various issues. We work closely with the business teams to address the issues. Involved in a large team as part of a Go-Live support environment. I play a critical role in sharing and collaborating with my coworkers.

Involved in upgrade form ECC6 EHP4 to ECC6 EHP6 and develop, implement test SAP software products based on customer requirements.

SAP Solution Manager Resource (Account Focal) for multiple IBM’s customers with in GDF organization.

Installed Solution Manager and did setup initial and basic configuration

Installation & Configuration of Solution Manager – including defining Satellite Systems/Solutions for System monitoring – Business processes monitoring – Central system administration – Solution Reporting – Service Level reporting – SAP EarlyWatch alerts, setup of Change Request Management (ChaRM), also setup the Maintenance Optimizer for Software Logistics, Scheduling & trouble shooting change release via SAP Solution Manager.

Worked on Enterprise Portal (EP) administration, UME administration, Creating SSO connections, Configuring LDAP as User data source for UME

Creating Tracks for NWDI systems, data source, LDAP configuration, UME administration on JAVA systems

Applied the latest patches like JAVA support packs, Enhancement packs on EP systems

J2EE Engine Administration using Config Tool and Visual Administrator

Worked on performance issues and tuning the J2EE server for optimal performance

Administration of JAVA stack using visual admin tool /Config tool /SDM/JAPM

Configuring license on SAP Installation and Managing licensing information

Upgrading SPAM version & JDK Version for the J2EE Engine

Performed EP 7.0 Administration, UME Administration, Configured LDAP as user data source

Senior resource for SAP upgrade and middleware integration projects,

Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products in the complex SAP Landscape per custom business process requirements.

Develop and maintain complex SAP multi-tier/integrated processes and procedures to support the complex SAP Landscape complex SAP projects/tasks such as SLD, CTSPlus, Enhancement Package, Support Stacks, add-on packages, SSO, SNC, SSL, JCO, ADS, PI/Portal Contents, WebDynpro, Client Copies, SMD, EarlyWatch, GLFU Sessions, Language Imports, Kernel Patches. Database backup/restore, DB2/Oracle database upgrade, applied database patches and FixPacks.

Plan, implement, test, document complex SAP multi-tier processes and procedures for SAP Backup, Recovery, SAP Flashcopy, and SAP system copies/refreshes, Capacity Planning for DASD, OS, CPU, and SAP App Server Requirements, Workload Balancing across the complex SAP Landscape, SAP DR and SAP High Availability to synchronize and ensure step progression of SAP Core products, SAP and non-SAP interfaces, and AIX/LINUX/Mainframe components, SAPServer, SAPApps, SAPDB Performance requirements, parameters, tuning, testing.

Develop SAP processes and procedures for problem analysis/determination and provide long term solutions. SAP software components and associated configuration/parameter files for SAP CCMS. Determine SAP security parameters to ensure SAP landscape security and audit compliance.

Oracle Database upgrade from 10g to 11g

Operation modes were defined and attached to the instances and maintained using RZ04.

Perform Support Packs application activities such as SPAM/SAINT updates, applying support packs, SPAU and SPDD resolutions, add-on/plug-ins installation etc.

Maintaining and troubleshooting users and problems like SAP GUI problems, account locks problems etc.

Performed manual backups of the MaxDB database.

Created a System in the Portal System Landscape for the backend R/3 System and tested it for connectivity.

Experience in establishing connection between ECC,BI with Portal system

Configured the Enterprise Portal for Single Sign on (SSO) by downloading the Enterprise Portal Certificate and uploading into the backend system.

Created roles, assigned work sets and pages according to the role permissions.

Imported roles from R/3 Component system into SAP Enterprise portals along with user assignment.

VERINTSOFT CORP (USA)

Project #3

Client : Connectwell Industries Pvt. Ltd.

Duration : Dec 2007 to June 2010

Role : SAP Basis/Netweaver Consultant

Description :

Connectwell is one of the leading manufacturers of Terminal Blocks. Connectwell over the years has undergone

constant evolution of infrastructure, systems and personnel. This evolution is exemplified by its high quality products. Connectwell’s product range has increased from a single feed through Terminal Block to hundreds of variants of Terminal Blocks with complex functionalities and a wide range of Interface Modules. Reputed approvals and certifications like UL, CSA, VDE, SEMKO, TUV and CE verify the levels of quality that can be expected from Connectwell Products

.

Installation and Configuration of SAP and Non SAP systems, including Netweaver Business Intelligence, NW Portal, ECC, Solution Manager with E2E tools, Change Request Management, Business Process Management (BPM) SAP Solution Manager, SAP R3, and SAP BW Upgrade

Monitor web application server ABAP/JAVA, statistics and performance trace & availability

System copies (ABAP, JAVA & ABAP+JAVA) in both Unix/Windows environments

Provide basis support for the offshore application development teams

Configured Load Balancing in both ABAP & JAVA systems

Configured UME to provide central user administration for JAVA applications

Knowledge of SAP Java Transports using CMS, CTS or CTS+

Used Config Tool to adjust the data sources and maintain the specific properties of UME

Systems monitoring setup (CCMS), performance tuning, Error analysis, applying support packs, scheduling weekly systems maintenance, ensuring all the batch jobs are successfully completed

Working closely with functional, business and management teams for configuration change requirements, coordinated with QA teams and making sure system performance tests are done? successfully before each configuration change

Oversee BASIS support during Disaster Recovery testing scenarios for various SAP systems in company landscape

Coordinated with management teams for scheduling emergency transports in various production systems through solution manager after making sure all the actions of requester/developer/and the tester are properly documented for each and every change, setting up system alerts & operation modes

Frequently used SAP Service Marketplace to find solutions for some unknown issues, downloading software, SAP notes, registered objects, created users, defined company’s systems landscape, opened systems to allow SAP access the systems for a limited time, installed SAP licenses, registered developers.

Applied SAP OSS notes for and as per the SAP recommendations and with regard to the requests of developers

Perform Client Administration activities - local client copies, remote client copy and client export and client import activities

OS/DB Migration support including changing SAP system licensing to reflect the new platform data, ordering an installation kit & OS/DB migration toolkit for the new platform.

Installation of ECC5.0 on Oracle 9.2, System copies, Integrate SAP Systems with BW.

Perform Logon Load Balancing for better performance and to reduce the load on the servers.

Set up Workflow Transport Management System (TMS) in all the landscapes including

performing transports both using STMS as well as ‘top’ program, troubleshoot transport problems, support application development teams during customizing and testing

Used BRTOOLS to add data files, Monitor table space growth, Update statistics, Switch ORACLE Archive log mode, Backup ORACLE Archive Logs.

Used BRTOOLS for restoring/recovering database when a system refresh was performed restoring backups, performed point in time recover

Environment: ECC, SCM, CRM, SRM, NetWeaver BI, EH&S, GTS, MDM, xRPM, SCM, SRM, ICH, Solution Manager, IBM-AIX, IBM DataStage, IBM Business Accelerator, TaxWare, Oracle etc.

SRINIDHI INFOTECH SOFTWARE SOLUTIONS (INDIA)

Project #2

Client : Tamilnadu Petroproducts Limited

Duration : March 2006 to Nov 2007.

Role : Associate Basis Consultant

Description :

Tamilnadu Petroproducts Limited (TPL) was incorporated in the year 1984 with the objective of setting up a

50,000 MTA Linear Alkyl Benzene (LAB) project. TPL has since imprinted winning hallmarks successively

over the years in Corporate India and the Petrochemical Industry in particular. Over more than a decade, TPL

grew in strength, thinking differently, harnessing the resources by laying a fundamental platform for

financial strength and responding to customers innovatively by bringing in new products and services.

SAP BW upgrade - Planning, Preparation & Execution of the upgrade process from source release 3.1 to the target release NW BI 7.0.

Setting up production system/database copy, system refresh for ECC and BW system Landscape.

Installation of Solution Manager 4.0 on Oracle 10.2

Performed Kernel Upgrade.

Worked with Kintana tool for transports.

Established connections between ECC system and BW system through RFC and ALE.

Setting up Transport Management System and troubleshooting of transport errors in BW Landscape.

Monitor scheduled background jobs for loading InfoCubes.

Interacting with functional and technical consultants for problem diagnosis

Used transaction BDLS for converting the logical system names after system copy

Created indexes, aggregates for better performance of query

Performed System Monitoring: Server and Process Overview, Monitored users and traced their activities.

Performed OSS system related activities.

Performed Setup of SAP Connect using transaction SCOT to receive alerts on email ids

Setup and Configured CCMS Alert Monitors using transaction RZ20 and RZ21

Configured MTEs, Assigned Methods to CCMS Alert Monitoring Objects for automatic email alerts etc.

Worked with Printer issues.

Created and modified Single roles, Composite roles using the Automatic Profile Generator.

Configured and setup Central User Administration (CUA)

Performed user administration activities using Central User Administration.

Worked with BizRights Approval Tool for high violations of SOD check

Configured Solution Manager 4.0 with other systems in the landscape for CCMS and Early Watch Setup.

Configured SLD (System Landscape Directory) for Solution Manager 4.0 and NW2004s.

Generated Solution Manager Key for installation of other systems.

Project Administration (SOLAR_PROJECT_ADMIN):

Create a new implementation project.

Select the SAP Best Practices template for setting the relevant SAP Best Practices scenarios in scope.

Get guideline for SAP Best Practices usage and detailed configuration content.

Maintain systems with logical components and development systems.

Business Blueprint (SOLAR01) and Configuration (SOLAR02).

Analyze Business Information as basis for refining Business Blueprint.

Installed PI 7.0 (XI) on Oracle 10.2

Installed XI components like the integration server, integration builder and adapter engine

Performed all the post installation steps for XI including Exchange Profile, SLD configuration, SLD data Supplier Bridge.

SAP XI Software Installation, Support Packs, and Upgrades

SAP XI integration with other systems.

Configuring SSO between Enterprise Portal and backend R/3, BW systems.

Environment: Solaris 5.9, Oracle 10.2, MaxDB, R/3 4.7, ECC 6.0, EP6.0, BW 3.1, BI 7.0, Solution Manager 4.0, CRM 5.0, PI 7.0 and SCM.

HORIZON SATELLITE SERVICES LLC (UAE)

Project #1

Duration : May2003 to Jan 2006.

Role : Unix/Aix/Linux Administrator

Environments composed of around 400 LPARs virtualized by many VIO server partitions and managed by multiple HMCs on High end pseries servers like p550, p570 and p595. These servers are loaded with oracle database, SAP, DB2 and major applications. As a member of Unix Team my responsibilities includes requesting padsmart, build the servers, installation, migration and administration of Operating System, as well as maintain the infrastructure up to date.

Installation, Upgrade and maintenance of AIX 6.1 on p570 system thought NIM

Build new servers Including Creating LPAR, Installing/Configuring VIO servers.

Managing Partitions profiles and hardware resources assigned to Partitions.

Managing System Resources like File System, Disk space, Volume Groups, LVs and PVs.

Installation, configuration, support and failover testing for two node HACMP clusters

Recently upgraded two HACMP cluster to v6.1/5.5/5.4 using snapshot utility

Involved on upgrade from AIX6.1 to AIX7.1 using nimadm utility for one the customer which includes about 150 servers. Testing was successful and rollover will start in next couple of weeks.

Working on upgrading customers systems from AIX5.3 to AIX6.1 on remotely located stand-alone systems

Daily monitoring of system including security, performance, backup, errors, warning and jobs

Memory Paging and swapping

Maintain current and accurate documentation of systems including configuration and standard operational procedures

Responsible for NIM installation, setting up NIM servers, clients, define the resources. Proficient in archiving and backups. Using tar, pax, cpio, dd, restore and backup commands, mksysb for root vg.

Involved with high availability Veritas Cluster, running Solaris 8, 9 and 10 on an IBM / EMC Clariion Cx400 system, and designing other HA systems, and Big-IP load balancers.

Manage in automating monitoring process/install/uninstall through shell scripts JACL/Jython.

Working on EMC storage disks on host side.

Installed & configured 3rd party tools like Connect directory (CD), SSL Certs, Control-M, VPSX, MICRO FOCUS COBOL.

Systems Backup/archive and Restore using TSM 5.4/5.5 and AIX native tools.

Troubleshooting TSM client backup, System Tuning and Performance Monitoring

Working on user administration and security.

Upgrading Firmware/Microcode for System, Processors, Disks, and adapters.

EDUCATION:

Bachelor degree in electronics

TRAININGS & CERTIFICATIONS:

Completed SAP HANA (HA100 & HA200) Certification Training

Completed MCSA & CCNA Certification Training

Completed Redhat Linux & AIX Certification Training

Completed SAP (TADM10 +12) – Certification Training

Achievements:

Awarded as Most Active Customer profile for The SAP Enterprise Support value map,SolMan by SAP

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