Customer Service Life Insurance
Resume:
Patsy M. Croy
863-***-**** cell
**********@*****.***
Summary
Detail-oriented and organized, extensively trained in data entry, customer service. Experienced CNA
Highlights
Medical Assisting specialist
Strong medical ethic
Enthusiastic caregiver
Patient/family focused
Hematology testing capability
Time management
Microsoft Office proficiency
Self-directed
Excellent communication skills
Resourceful
Understands grammar
Customer service-oriented
Multi-line phone proficiency
Filing and data archiving
Life Insurance and Supplemental Health Agent
Experience
The Rohr Home 5/2016-present
Full time CNA provided treatment within scope of practice as defined by state law. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Assisted patients with everyday activities such as, eating, dressing, and showering.
Liberty National Life Insurance January 2016-May 2016
Life Insurance agent. Supply individuals and companies with life insurance options and supplemental benefits.
Bartow Center and Rehab October 2014-2015
Full time CNA provided treatment within scope of practice as defined by state law. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Assisted patients with everyday activities such as, eating, dressing, and showering.
Beall’s Florida Department Store May 2014 – Current
Retail sales in shoes, register, and customer service.
CNA Home Healthcare April 2011 – January 2012
Provided treatment within scope of practice as defined by state law. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Assisted patients with everyday activities such as, eating, dressing, and showering.
CNA Hardee Manor Nursing Home, Wauchula Florida January 2011 - March - 2011
Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Supported patients with customized patient teaching tools. Provided treatment within scope of practice as defined by state law. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Maintained patient privacy and confidential patient information. Provided quality nursing care in accordance with resident care policies and procedures. Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities.
Secretary Southeast Refrigeration February - 2007 – March 2009
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence .Organized files, developed spreadsheets, faxed reports and scanned documents .Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company’s owner. Received and distributed faxes and mail in a timely manner. Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
Human Resource Assistant C.T.L Distribution March – 2004 – March - 2006
Answered employee questions regarding insurance and safety and resolved any issues. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Fort Meade High School Graduate Class of 2002
State of Florida CNA Training and licensed
University of Phoenix- Healthcare Admin
Laps in employment are due to staying home with my children after birth, or due to being able to be a stay at home mom.
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