Customer Service Administrative Assistant

Rosemary Igoki Munyi

254-***-****** *********@*****.***

P.O. Box 685, Kitengela 00242

KENYA

Objective: To be associated with a progressive organisation that will provide opportunities to establish the value of my talent and knowledge in my career. Also to be entrusted with challenging tasks.

Education:

K.C.P.E. with primary education – Muchonoke Primary School, Kenya, 1980-1987.

K.C.S.E. with secondary education – Kangaru Girls School, Kenya, 1988-1991.

Professional Training/Certificate:

Diploma in Computer System Design and Certificate in computer programming –New Era College, Kenya, 1995-1997. The training includes the following:

Computer operations

Computer for small businesses

Computer programming in VISUAL BASIC

Computer system design

Work Experience:

[Oct 2010 - Currently] Four Stars Merchants

IT Coordinator

Technical assistant to other computer users.

Responding to emails and directing incoming mails to relevant departments.

Configuration and networking.

Application training when need arises.

Research on product development.

[April 2007 –Sep 2010] Equator Apparels Co. Ltd

Customer Service Coordinator

Sales team support, product information / service to customers and department work schedule preparation.

Answering telephone calls and responding to clients’ queries, requests, orders and resolving complaints.

Recording, analyzing and following up of Purchase orders for processing, Quotations and Customer queries.

Preparation of reports for the Organization and clients.

Responsible for Office sales account.

Liaising with other departments for execution of orders and deliveries of finished goods.

Email Communication with clients and circulation.

Research on Suppliers, Clients needs and product development

Preparation of tenders and Submissions

Reception and Help desk operation.

Supervise administrative services within the office.

Liaising with clients and suppliers.

Standing in for the manager and making decisions and delegating work to others in their absence.

Devising and maintaining office systems to deal efficiently with paper flow.

Organizing and storing paperwork, documents and computer-based information.

Arranging travel and accommodation.

Spearheaded the Re-designing of all major publications for the company for a better corporate image inclusive of:-

Logo Design, Brochures

Corporate Identity

Letterheads, Business Cards

Banners

[Feb 2004 – Mar 2007] Mirage Fashion wear Ltd.

Merchandiser

Reviewing of orders received.

Ordering of trims/ fabrics required.

Liaise with production team to come up with a production plan.

Arranging for samples and their dispatch to Buyers.

Follow up and keen scrutiny of the Daily Production Report.

Getting space booking for export shipments

Preparation of other required reports.

Communication with relevant business contacts.

[Feb 2002 – Jan 2004] Mirage Fashion wear Ltd.

Administrative Assistant

Computer operations i.e. report typing and data input for corporate submissions, memos,other correspondence and Business communication.

Faxing, Photocopying, Scanning and Filing of correspondence/documents.

Screening of all phone calls, directing enquiries and taking messages.

Communication with all levels of management, business contacts and international buyers through mail, emails, and telephone calls e.g. GV, KOHLS, LEI, REGATTA, WALMAT and JC PENNEY among others.

Maintaining and scheduling of meetings and travel arrangements.

Booking of appointments and hotel reservations for managers and visitors.

Arranging for any matters arising related to recruitments, procurements, travel, and meetings.

[April 1998 - Nov 2000] Mastermind Tobacco K Ltd.

Depot Clerk

Book Keeping

Receiving and Banking of cash and cheques

Report writing

End of month cash and cheque reconciliations.

Relevant Skills

Admin/ Office Management:

Work well under pressure and on deadline. Experienced in Task orientation, multi tasking, highly motivated toward goals and people oriented.

Analytical Skills:

Have a logical and analytical mind, organized, detail oriented and good in problem solving. Good ability to quickly master new ideas and apply its full range of capabilities.

Personal Skills:

Initiative and work independently yet seek help when required. Quick learner, make fast progress in my work. Adapt easily to change. Deeply committed with professional attitude, flexible and open to new strategies and ideas.

Computer Skills

Ms Word

Ms Excel

Outlook & Outlook Express

Power Point

Ms Access

Programming

System Design

Internet

Pagemaker

Corel Draw

Hobbies and Interests

Reading

Traveling

Socialising

Computers

Reference

MR. BABU MR. BOSCO NYAMULO MR. ALPHONCE ONYANCHA

PRODUCTION MANAGER MERCHADIZER DIRECTOR

AFRICA APPARELS MIRAGE FASHIONWEAR EPZ FOURSTARS MERCHANTS

TEL. +254********* +254********* +254*********

Rosemary Igoki Munyi

Personal Profile

Name : Rosemary Igoki Munyi

Date of Birth : 24th May, 1973

Nationality : Kenyan

Contacts : Cell: 254-***-******

Health : Excellent

Marital Status : Married

Gender : Female

Passport number : A 302153

Driving License : Valid

Contact this candidate