Project Quality Assurance

Experience Summary

Around * years of experience as Business System Analyst with experience in understanding of Business Process Flows, Business Requirement Gathering, Software Development Life Cycle, and Testing.

Experience of working in Onsite/Offshore delivery model with ensuring Quality and CMMI-Level process and Compliances.

Proficient in COBOL, IMS, JCL, TSO/ISPF, ENDEVOR, DB2

Experience in writing documents like Business Requirement Document (BRD), Functional Requirement Specification (FRS), Change requests, developed Use Case Diagrams, Activity Diagrams, and Business Flow Diagrams, Test confirmation criteria.

Extensive experience in creating Use Cases, Process work flows, Use Case Scenario and Use Case Narrative, using the UML (Unified Modelling Language) methodologies for the Packaged, Legacy and Web Applications.

Experience in working on various Policy Administration System (RQI System) for Commercial lines of Business.

Strong Experience in Billing, Tax calculations, Reporting

Experience in Document Management System

Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.

In-depth knowledge of SDLC methodologies like Waterfall, Agile/SCRUM.

Demonstrable skills in team-building and motivation, Leadership skills and ability to work independently, proven ability to perform in high-pressure environments, Strong liaison, communication, and presentation skills to communicate and coordinate with both Business and Technical teams.

Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation for SIT and UAT to assure that all aspects of a Project are in Compliance with the Business Requirements.

Proven track record in data collection, analysis and evaluation in Information Systems issues, analytical problem solving, and decision making, communication and inter-personal skills with ability to interact with individuals at all levels

Excellent communication and team management skills.

Skills Summary

Domain

Property & Casualty (P&C), Commercial Lines of Business(Business Insurance)

Methodologies

Waterfall, AGILE

Business Packages/Application

Rate/Quote/Issue System, PolicyCenter, Doument Management System,Rate Engine, Web Based Portal Policy System, Reporting.

Business Tools:

Jira, Rally, MS Visio, MS Project, MS Access, MS Office Suite, HP Quality Center, UML (Use case, activity diagram, sequence diagram, Data flow diagram, component diagram)

Databases:

SQL Server 2000 (7.0/6.5), VSAM, DB2, MS-Access 2.0,

Tools / DB / Packages / Framework / ERP Components

MS Visio, MS Excel, MS PowerPoint, MS Word, Use Case, Advanced Query Tool (AQT), IBM-DB2, CDE Wrapper,

Gateway Utility Tool, CedReCs Online System,IMS,DB2,CLIST

Programming Languages:

COBOL

Professional Certifications/ Trainings

Domain certifications:

●AINS 24: Property and Liability Insurance Principles

Work Experience

Project 1

Project Name

National Property Workstation/ Document Repository. Duration: Dec ’14 – Till Date

Client & Location

Travelers, Hartford,USA

Project Description

National Property provides customized, cost-effective insurance solutions for owners of large Commercial properties within an extremely broad variety of industries.

Document Repository is a document management system integrated with NPW to store/manage the policy related documents.

Role & Contribution

Worked as a Business Analyst in the Enhancement(using Waterfall Methodology) and in the Project part(Agile Methodology)

Requirement Gathering and Analysis

●Discuss with Business stakeholders and conduct Requirements Elicitation session(s), as applicable.

●Conducting conference calls, WebEx meetings etc. with other teams as part of requirement gathering.

●Analysis of documents like project request and their impact on development.

●Gather business requirements using requirements collection techniques and checklist.

●Developed various artifacts including – Requirements Management Plan (RMP), Current and Future

●Workflows, Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM)

●Review BRD with Business Stakeholders and incorporate review comments into BRD.

●Conduct Walk-through of BRD for Project Team Members and update BRD based on peer review comments. Also, conducting walk through sessions for offshore regarding screen navigation and providing functional clarifications.

●Managed and maintained various artifacts through Microsoft Share Point Website

●Managed weekly status meeting and provide updates

Documentation

●Developed cookbook for assessment & user manual (What’s New) for system navigation

●Preparation of traceability matrix to ensure that all requirements are captured as expected.

●Conversion of requirements into use cases & use case diagrams to enable easier understanding of navigation.

●Preparation of Business Requirement Documents which capture the requirements from every interacting system’s perspective.

●Adhering to several processes for approval like IT review and business reviews.

●Providing clarifications to various stakeholders and ensuring that addendum to BRDs are published with required updates.

●Ensuring that Software Change Request (SCRs) are in proper stage before each release.

Agile Methodology

●Involved in conduct of daily scrum meetings to track progress.

●Analyzing user stories at the beginning of each sprint.

●Prioritizing backlog.

●Coordinating with product owners and development team to track efforts and burn down charts.

●Facilitating retrospective meetings to track each sprint and to find the bottlenecks.

●Creating user stories and tasks.

●Tracking of user stories to ensure proper closure of tasks on time.

Testing and Implementation

●Guiding Quality Assurance team regarding test case creation.

●UAT testing with Business Stakeholders

●Providing clarifications to QA team regarding defects.

●Coordinating with development and QA to ensure timely closure of defects.

●Review the test cases and preparing test screen matrix.

●Providing business clarification to QA team regarding various defects.

●Initiated complete remediation within planned schedule and estimated costs maintaining high quality

●Achieve consistency of implementation by setting up a centralized factory based execution model

Project 2

Project Name

Virtual Workstation (Business Insurance) Duration: Feb ’14 – Dec ‘14

Client & Location

Travelers, Pune,India

Project Description

Virtual Workstation System is a portal to access several legacy systems in Travelers to access Rate/Quote systems or Issuing the policies.

Role & Contribution

●Worked as a Business System Analyst in analysing client's requirement, prepared Business/Functional requirement documents and provided BA Estimates.

●Supports system testing, Integration testing, functional testing, User acceptance and Production Implementation, Quality Assurance throughout the software development cycle of the project.

●Worked on various successful Requests for Proposal to accommodate various challenges faced by the client.

●Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.

●Direct Interaction with Stakeholder’s to resolve their System related queries.

●Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.

●Participates in user acceptance testing(with Business) and testing of new system functionality.

●Create What’s New document for each release and provides demos of the new system functionalities to stakeholder’s

●Developer for Mainframe modules.

●MFS Screen Designing and Coding

●Experience as Onsite Coordinator and provides the work status to Trv Manager.

●Works on various system forms/ reports alongside Business to provide the required information

●Impart training to the new employee, provide functional and domain knowledge to team members, conduct

●knowledge sharing sessions.

●Provide project work estimates, perform reviews and provide extended support to meet project timelines

Project 3

Project Name

Agri-Business Duration: Jun ’11 – Feb ‘14

Client & Location

Travelers,

Pune,India

Project Description

Travelers Agribusiness Division provides specialized coverages and programs for farms, Ranches, Wineries, packers, equine and commercial growers of agricultural products.

Role & Contribution

●Interacted with Business Users to gather and validate requirements

●Created screen mockups and prototypes for development and requirement gathering sessions with business

●Managed requirement volatility and requirement traceability matrix.

●Prepared high level test strategy / Scenarios document.

●Updated existing use case documents, as required.

●Quality check for the Business requirements delivered.

●Analyzing test requirements and building simple test case scenarios with expected results to be executed.

●Created the Gap analysis document and had a walkthrough with Clients.

●Documented premium rating tables for minimum and maximum premium for rating categories.

●Designed and developed various request items on the enhancement to the existing Mainframe System (COBOL) in Insurance Domain.

●Apart from the SDLC processes, played the role of Configuration Leader and Defect Prevention Group member.

●Participates in user acceptance testing and testing of enhancement work to verify the requirement implementation.

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