Quality Assurance Management

Jim E. Enfort

***** ******* **** **.

Weston, Fl. 33331

Mobile: 954-***-**** Email: ******.***@*****.***

Summary of Qualifications

Overall

Experienced QA lead for Internet Practices, e-Commerce, Marketing, Product Development, Customer Service, Next-Generation Fantasy Games and Oracle Financial Services.

Worked in Hospitality, Insurance, Financial, Software, Online Retail, Entertainment, and Web Communications sectors.

Possesses 17+ years of manual/automated Black-box functional Unit, Linkage and end to end system testing.

5+ years of White-box Conditional and Path coverage (Agile development methodology).

Track record of QA Strategy implementations (Scrum (Agile) and Waterfall methodologies).

Experienced in managing large-scale full life cycle projects for Fortune 500 companies and private enterprises.

Exceptional analytical and problem-solving abilities.

Exemplary work ethic, self-starter and motivated to excel.

Extensive knowledge with various Software:

Test Rail (Managed all Testing activities)

JIRA defect management tool

MS Visual Studio-Team foundation Server 2008 (TFS)

Mercury Testing Tools

Compuware Requirements Tools and Compuware Testing Tools

Rally (track task/User Stories, Sprint Iterations )

JIRA (Greenhopper scrum/agile planning)

Gemini (track defects/ User Stories)

Hyperion

Kronos

MS Excel (MS Office)

Acunote (Scrum project tracker)

Adobe CQ5 (Web Marketing suite)

Testing automation tools: SoapUI, Selenium IDE, QTP[automation], Mercury and Compuware’s Test-Partner

Languages: Familiar with programming languages, concepts and technologies:

JAVA script (Selenium scripts),

HTML,

XML,

Visual Basic(Compuwares-TestPartner),

C#(Selenium scripts), PL/SQL

Database: MS SQL Management studio 2005, Oracle and MySQL

Games: Mobile and Web application PHP, Flash and .NET

Environments: Experienced in Windows, Client/Server (UNIX/NT) and Mainframe (IBM 370).

Cross Country Home Services, Fort Lauderdale, FL September 2012 – January 2017

Business Analyst and Quality Assurance Analyst

Professional Experience

This position allowed me to work on multiple large projects, total of 5, within the Enterprise ERP Program, which provided the opportunity to execute R12 related activities, lead the QA team, prioritize and streamline/automate QA processes in a highly dynamic environment.

Led the QA engineering team’s automation strategy; for Client Portal, resulted in 89% reduction of manual testing.

Created and executed over 3,200 test cases for system performance and user acceptance testing (UAT) testing, user interface (UI), API layer, and backend database for service initiation, service authorization, customer profile, payment processing, product selection, and correspondence.

Ensured all test cases data are validate; using SOAPs framework structure. Used Selenium IDE (Java scripts) frameworks for manual and automated testing.

Collaborated with the business stakeholders, Program Sponsors, Bas, Business Analyst, Functional/Technical Analysts on site and near shore development team, and IT networking, resulted in on time UAT; with low defect ratio.

Perform backend testing to ensure the authentic storage/retrieval of the data to/from Oracle tables within the database to the application layer.

Tested business rules are converted and validated during conversion testing.

Validated three customer facing websites have the correct branded Products, prices and promotional contents.

Ensured billing and account creations are saved in Oracle Sales module within E-Business Suites (EBS).

Delivered presentations and workshops to increase how changing to TestRail would increase business stakeholders, Program Sponsor, BAs development team understanding the health/readiness of the project(s) – 100% adoption.

Coached BA on developing high quality user scenarios, user stories, and acceptance criteria and aligning requirements with the QA processes throughout the lifecycle resulted in 100% traceability of requirements to test cases.

Lead and mentor team of 5 Quality Assurance analysts and testers on Quality adoptions within the IT organization and Call Center.

Responsible for daily Scrum meetings and present updates showing the progress of the testing effort and open issues; update the Sprint backlog daily.

Scrum process: Tested features, verified table structures, procedures, packages, web services, data validation, and front end testing, team member, review meetings, retrospective meeting, demos and unplanned requirements.

Citrix, Fort Lauderdale, FL March 2011 – September 2012

Business Analyst and Quality Assurance Analyst

Led the migration from legacy Content Management System (CMS legacy) to a new self-service Web Content Management (Authoring and Publishing sites) system Adobe’s CQ5 web management system – QA portion.

Worked in Agile/Scrum environment with responsibility for all daily sprint QA activities.

Planned for upcoming sprint planning meetings release strategies. Tracked project using Acunote.

Created 100+ themes and over 500+ stories within Acunote and Greenhopper (JIRA) for Sprint Backlog.

Tracked and logged defects within JIRA, created dashboards to present metrics on the health of the projects

Ensure user acceptance testing for major sections of content management platform and sections of the site.

Coordinated demo of completed releases (sprint demo).

Collaborated with Business, Product Owners and Stakeholders to generate functional requirements and use cases and executed User Acceptance Testing for Citrix Marketing team.

Created training materials on new web sections (creating new templates and design within Adobe CQ5).

Trained migration team (10 production team members) on how each section of the web content management system works (Rich Text Editor, Ad server, Content Repository, SEO tracking and field set).

Performed risk assessment for future releases and provided recommendations to the project team and management.

.OPEN Sports, Deerfield Beach, FL June 2010 – February 2011

Quality Assurance and Quality Control

Developed Quality Assurance strategic planning and testing deliverables.

Developing automated testing tool strategy for SCRUM framework.

Created Fantasy Games and Mobile ready test plans and use cases (created user acceptance testing strategy).

Coded and executed Manual Functional requirements and Automated Selenium scripts during sprint iterations.

Coded and executed automated load and stress test using Selenium and developed batch process.

Set up and maintained usability and browser compatibility testing lab and PCs and personal Mac books.

Fantasy Games: used White Box and Black Box Functional testing strategies: boundary values, decision tables, Error handling and state diagrams (end of the products lifecycle).

Automated software: Selenium (C# scripts) used a continuous build testing strategy key functions uses would perform.

Performed Data validation on: SQL 2005 and XML feeds from third party (Stats Inc)

Experienced and tested against various platforms: (.NET, MySQL, PHP Web Services and Web application) for Gaming Sites.

Build Manager Control: Create Release Notes, Attach Images/ Configuration Settings and Identified Release Quality ready for Production.

Managed Quality settings and Deployed build to QA’s and Staging environments using MS-TFS/Xpress Deployer application.

Conducted Sprint meetings and managed progress on QA related projects/tasks (User Story on new features/ creating new Selenium scripts).

Documented all change management policies and procedures.

Held Risk Management meetings and Lead Post Mortems meetings.

Project Management Committee responsible for identifying products for development project that match corporate business objectives.

Costumer Support Committee: Development Lead, Product Owner and QA Lead will review “showstopper defects” and assign severity and priority.

Lead and mentor team of 5 testers and IT department.

Acceller Corporation, Miami, FL March 2008- May 2010

Quality Assurance Engineer

Performed manual testing and automated testing (Selenium) on multiple web based applications for an ecommerce solution for e-Commerce web services agent reservation system.

Performed Integration & System testing, Functional testing & Regression Testing. Apart from that performed White box testing, Black box testing (Error handling, State diagrams and boundary analysis) and Integrated testing with Providers (staged environment), Used the Waterfall method and Test driven development (TDD).

Assisted in the architect and implementation of our Test driven development for our content management system. Produce small code and Simple Designs for short development cycle.

Wrote and executed system test plans, test cases and test scripts ( using Selenium scripts) for Black box and White box testing (Boundary, Error handling; (C Ensured all Content Management User Stories was satisfied and ready for deployment.

Developed White Box testing scripts using Selenium scripts for Conditional statements and Path coverage (C#). Ensured all User Stories and Business Requirements was satisfied and ready for deployment.

Load testing was Performed a combination of open source tools (Selenium and OpenSta(open source tools)).

Collaborated with Business and Product teams to generate use cases and then developed complex Test Preparations, Test Scenarios and User Acceptance Testing for Third party vendors.

Planned for upcoming release strategies.

Performed risk assessment for future release and advise Project team accordingly.

Hostway Corporation, Ft. Lauderdale, FL January 2005 – February 2008

Manager, Quality Assurance and Process Auditing

Input to e-Commerce product features of new products and product upgrades.

Developed SDLC policies and procedures for Quality Assurance

Developed Quality Assurance strategic planning and testing deliverables.

Implemented automated testing tool strategy using Compuware suite of tools (QADirector, Reconcile, TestPartner).

Experienced and tested in LAMP (Linux, Apache, MySQL, and PHP) environments with CMS (Customer Management System), web and application development projects.

Managed daily responsibilities for staff of five QA Engineers who executed the testing strategy.

Create and edit Quality Assurance test plans for unit, functional and integration testing based upon functional requirements and system design documentation.

Developed test automation for Black Box testing; Boundary/Value analysis, Proper error messaging. End to End testing on major Business Requirements.

Modify/Execute regression scripts using Compuware’s TestPartner automated testing tool. Can construct and execute basic SQL queries. Verified our in-house Control panel (coded using PHP, XML-API’s, C, Javascript, AJAX and SOAP requests).

Communicate with Architecture, Development and Product Management teams on a continuing basis. Document issues and defects in Compuware’s TrackRecord tool.

Manage and designate TrackRecords within the QA queue to appropriate R&D staff. Organized Post Mortem to identify best practices during Pro-Stores implementation.

Evaluation of QA resources and mentoring as necessary. Advocate of QA procedures and implementation strategies.

Precision Response Corporation, Plantation, FL May 2000 – January 2005

Quality Assurance Analyst SR

Lead peers and others in quality assurance strategies and tactics. Enhance existing Software Development Life Cycle (SDLC). Design manual QA test plans for unit, functional and integration testing based upon functional requirements and system design documentation.

Execute automated and manual test plans according to QA standards for Oracle Financials. Developed and executed complex SQL queries. Ensure software applications adhere to PRC development standards. Coordinate user acceptance testing. Assist with training, coaching, mentoring and performance appraisals for QA Analyst.

Used Black Box testing strategies against Oracle’s platforms (AR, AP, HR work orders Forms).

Developed Load scripts for performance testing using Load-Runner automated testing tools. Executing regression on most custom web application using Win-Runner and QTP to create and execute scripts (Web applications Hyperion, Kronos and Oracle 11i). All the testing scripts were stored in a shared repository.

Report and track defects found during testing. Developed Trace ability matrix for managers and stake holders.

Cap Gemini America, Ft. Lauderdale, FL February 1996 – May 2000

Quality Assurance and Tester

Created automated test scripts using QA Run (automatic testing software) as our testing tool for the Chamber of Congress. Created test scripts for Oracle Financial Modules (Accounts Receivable and Accounts Payable). Responsibilities consist primarily of, executing the define tests scripts and documenting test results. Custom modules: Customer, Representation and Relationship Building System. Principal Consultant for a large (ISO 9001 certified) IT consulting firm

Education

1991 – 1996 Florida Metropolitan University, Ft. Lauderdale, FL

B.S. Computer and Information Systems

A.S. Business Administration

Training

Agile/Scrum Methodology

Adobe’s CQ5 web management system

IBM Rational UML /Cap Gemini PERFORM Methodology

Mercury Quality Center (Manual & Automated Testing Tools)

References

Available Upon Request

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