Customer Service Team Leader
Resume:
Burlington, Ontario
*******.*.******@*****.***
Skills
Very reliable, highly organized and punctual
Strong problem solving skills
Quick learner
Excellent communication skills
Excellent people skills
Enjoy working individually or in a team
Highly proficient in mathematics
Computer Skills: Word, Excel, PowerPoint, Publisher; both Mac and PC
Education
Wilfrid Laurier University, Waterloo, Ontario, 2012-present
Honours Bachelor of Science, Major in Kinesiology
Business Management Option
Notre Dame Catholic Secondary School, Burlington, Ontario, 2008-2012
Consistently achieved honour roll
Employment Experience
Sparks Events Marketing, St. Jacobs, Ontario, May 2015- present
Brand Ambassador
Trusted as team leader on several occasions to ensure events were going as planned, and clear reports were being filed at the end of the day
Worked directly with the public, educating them on new products, or reminding them of great products
Worked in a team or alone
Pan American Nursery, Millgrove, Ontario, April 2015-June 2016
Team Leader
Managed a team of 4 required to fill orders in a timely and efficient manner
The Pita Factory, Waterloo, Ontario, October 2014- April 2015
Customer service
Provided excellent customer service
Worked in a team to make sure nightly duties were completed
James Warren Auto Service, Stoney Creek, Ontario, January 2012- September 2013
Bookkeeper
Responsible for completing monthly records
Emma’s Back Porch, Burlington, Ontario, May 2013- August 2014
Hostess and Server
Provided excellent customer service
Handled complaints and complications promptly
The Brick Oven Bakery, Burlington, Ontario, May 2010-August 2012
Customer Service and Cashier
Responsible for creating weekly schedule
Provided excellent customer service
Math tutor, Burlington, Ontario, September 2009- June 2013
Tutored grade 8-10 math
Responsible for breaking down concepts and finding new ways to approach math exercises
Activities
Wilfrid Laurier University
Laurier Supporting Sick Kids member
Laurier Free the Children member
Laurier Ski and Snowboard member
‘Kin Kouncil’ Intramural Coordinator
Laurier Dragon Boat Club member
Laurier Women’s Athletic Association member
High School
Business Leadership Class President, 2011-2012
Prefect, 2011-2012
Participated on track and field, swimming, ultimate frisbee, and softball teams, 2009-2012
Community
Coach, Burlington Youth Soccer Club, U10 Girls, 2013
Volunteer, Tansley Woods Retirement Home, October 2016-present
Contact this candidate