SHARON D. WALKER

**** ******* ** # *, ****** Stream, N.Y 11580 H: 516-***-**** C: 917-***-**** acyyj3@r.postjobfree.com PROFESSIONAL SUMMARY

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Extremely professional and well mannered, willing to learn new skills to further my career. SKILLS

Creative problem solver Exceptional communication skills Quick learner Strong client relations

Medical terminology knowledge Customer service award ADDITIONAL INFORMATION

AWARDS Laboratorian of the Year for 2013- In Recognition of Outstanding Performance WORK HISTORY

Client Inquiry Representative, 04/2010 to Current

LabCorp, Inc – Uniondale, New York

Respond accurately and promptly to resolve patient/client concerns while providing exceptional customer service.

Extensive knowledge of lab requirements for testing and associated medical terminology; utilized when clients call to add tests to a patient's lab or if further explanation of results is requested. Report out &/ or transmit patient / client lab results to treating physicians and hospitals. Consult with clinical technicians regarding patient lab results and testing needed. Answer an average of 120+ inbound calls per day in a timely manner, as well as directing calls to the appropriate individuals and departments.

Licensed Funeral Director, 01/2002 to 08/2009

Crowes Funeral Home Inc – Jamaica, New York

Provided exceptional customer service to grieving families and demonstrated empathy. Arranged all details and aspects surrounding acquisition, transportation, preparation, presentation, services and interment for families in need.

Worked on an on call basis, 24 hours per day, six days a week. Able to produce positive results for client/families while working as a team member, often under stressful conditions.

Licensed Funeral Director, 09/2002 to 11/2002

Carl C. Burnett Funeral Home Inc – Hempstead, New York Arranged all details and aspects surrounding acquisition, transportation, preparation, presentation, services and interment for families in need.

Provided support, document completion, answered telephones for owner/ manager. Worked on an on call basis, 24 hours per day, six days a week. EDUCATION

Associate of Applied Science: Mortuary Science, 2009 Nassau Community College - Garden City, New York

Bachelor of Science: 1995

Norfolk State University - Norfolk, Virginia

Biology