Customer Service Administrative Assistant
Resume:
Darlene M. Wellisley
**** ** ***** ******, **** *309
Aventura, Florida 33180
Highly motivated and dedicated with strengths in analytical, verbal and written communications skills, and leadership; highly detailed and result orientated, focused on quality customer service support, producing a high level of work ethic, innovation, continuous improvement; strong ability to meet deadlines; and proven professional in vast array of team and independent work environments.
I resigned from BP/GBS (British Petroleum/Global Business Services) in the fall of 2016 to relocate to Aventura Florida and I am seeking new employment.
EXPERIENCE
BP/GBS, Contract Assignment Specialist, Naperville, IL May 2010 to Sept 2016
Manage customer assignment documentation in relation to BP (British Petroleum) Franchisee’s existing am/pm and/or gasoline franchise agreement(s) to another entity, or the change in the structure of a BP Franchisee’s current entity structure.
Facilitate entire assignment process up through the conversion date and close of escrow.
Liaison for all legal, credit, broker, real estate, and third party approval communications to ensure documents and closings comply with applicable federal and state laws.
Financial analysis and legal entity support for Franchise escrow sales or ownership changes.
Coordinate Franchise contract rent calculations and vendor party real estate appraisals.
Loan commitment reviews, manage relationship with business partners.
SAP Real Estate system billing, maintenance, reporting.
Ad Hoc and CI projects.
Training contractors and new employees multiple team processes and responsibilities.
Retail Franchise Field Representative Support.
Create, execute, and maintain franchise business fuel offerings and renewals of legal contracts. BP Elite/BSC/GBS, (Contractor), Franchise Specialist, Warrenville, IL July 2008 to May 2010
Retail Franchise Field Support
SAP Real Estate system billing, maintenance, reporting
Create, execute, maintain franchise business and fuel Offering and Renewal legal contracts
Ad Hoc and CI projects
Training contractors and new employees multiple team processes and responsibilities USA BABY/ChildSpace, Senior Executive Assistant, Lombard, IL Sept 2006 to May 2008
Responsible for completion of time-sensitive duties and projects.
FDD updates and legal research.
Generated reports on franchise development areas.
Managed and organized events, meetings, conventions, and travel arrangements.
Preparation of meeting materials including bound handouts and presentations. Richards Wilcox, Contract Work, Customer Service Representative, Aurora, IL July 2005 to July 2006
Provided extensive customer service and sales support.
Responsible for processing orders, credit returns and field customer inquiries.
Generated daily, weekly and monthly sales and inventory reports. Darlene Wellisley, Resume Page 2
Bunzl Distribution, Administrative Assistant, Sales Support, Customer Service, Sept 1998 to Oct 2003 Fenton, MI/Woodridge, IL
Assistant to the General Manager, Office Manager, Sales Managers and Representatives.
Processed quotes, business correspondence, meeting agendas, created spreadsheets, flyers, and maintained corporate contract pricing.
Assisted accounts payable
Order entry.
Coordinated business meetings and other corporate functions.
Extensive telephone and e-mail contact with dealers and vendors.
Organizing new store openings, ordering initial supplies and coordinating sales representatives for training.
Customer service for Wal*Mart Stores and other major Corporate accounts creating and maintaining their order guides.
Blanche Bekkering Realtors, Inc., Better Homes and Gardens, Real Estate Agent, Relocation Director, Administrative Assistant, Grand Blanc, MI Nov 1991 – Aug 1998
Real Estate Agent successful in marketing and selling homes.
Relocation Director in charge of all third party corporate buy-outs, inspection of properties, prepared broker market opinions, gathering estimates on repairs and remodeling of properties as well as hiring contractors, A.R. and A.P. duties, invoicing.
Personal administrative assistant to Broker.
EDUCATION
High School Graduate, Flushing, MI
Michigan Institute of Real Estate, Flint, MI
SKILLS
Microsoft Office Applications: Word, Excel, PowerPoint, and Outlook
SAP RE, MOSS, Siebel, and Lync phone and messaging system
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