Customer Servive

Professional Summary

Skills

Work History

W G

**** ********* *****, #***, *********, NC 28262 • Cell: 704-***-**** • *******.****@*****.*** Top producing sales professional and expert in the property leasing and marketing industry. Dynamic communicator who consistently exceeds goals and company expectations. Management and Team leadership

Direct Marketing and Sales

Strong verbal communication

Conflict resolution

Extremely organized

Conflict resolution

Self-motivated

Client assessment and analysis

Proficient in MS Word, Excel, Yardi, On-Site,

One-Site, Yieldstar, CRM, Rent Cafe, SAP and

QuickBooks

Leasing Agent, 08/2015 to Current

Morgan Management-Worthington Luxury Apartments – Charlotte, NC Present and lease apartments

Thorough knowledge of lease terms, specifications and all community policies Distribute and collect leases and ensure all required legal documents are signed Address and promptly resolve questions, requests and complaints from residents Inquire about late payments and assist in handling evictions Inspect property on a regular basis to assist condition of buildings, grounds and ensure empty units are ready for new residents

Weekly update market survey

Proficient in Yardi, Yieldstar, Rent Cafe, On-Site, One-Site, Lead 2 Lease, MS Word and Excel Front Desk Agent & Guest Services, 01/2014 to 07/2015 Staybridge Suites – Ballantyne, NC

Precise knowledge of Opera and IHG Merlin

Act as a concierge, make reservations and check guests in and out Professionally handle guest issues, complaints and billing questions Maintain cash drawers, transactions and weekly bill outs Sports Marketing & Sales, 06/2012 to 01/2014

Bluegreen Vacations – Boca Raton, FL

Top sales performer in numerous events

Weekly travel to NASCAR and P.G.A. events

Conduct daily and weekly presentations to potential buyers Close qualified buyers

Field Service Executive Administration, 05/2005 to 04/2012 Gallagher Group Ltd. – Hamilton, New Zealand

Proficient in SAP and Quick-books

Complete and execute invoices, quotes and billing

Review and provide documentation on the adequacy of repairs Monitor multiple databases to track company inventory Maintain and record all transactions

Worked directly with all Regional Field Service Technicians and majorcompanies, to achieve maximum results and satisfaction.

Education

Associate of Arts: Performing Arts, 2015

Utah Valley University - Orem, UT

Full-ride scholarship in Ballroom Dancing

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