Department Administrator
Resume:
MARY GRACE Y. PONFERRADA
Torrance, CA *****
**********@*****.***
Accounting and Finance with Operations Support
A detail-oriented administrator with proven experience in the automotive finance industry. Dedicated to continuous improvements (KAIZEN); Strong qualifications in delivering extraordinary customer service and enjoys working with people; proven abilities in technical skills and multi-tasking; Ability to learn quickly new software or procedures and apply them; Known for consistently exceeding stakeholders’ expectations.
Computer Skills: Microsoft Office, Word, Excel, PowerPoint, Outlook, QuickBooks, and SAP/ERP
Professional Experience:
Toyota Financial Services, Torrance, CA
Dealer Financial Services Administrator- TFS Commercial Finance (2012-2016)
Processed UCC filing for all HINO contracts financed with DFS under the DOLC program.
Ensured compliance and TFS’ business interests are secured and protected.
Supported dealers with their accounts by answering inquiries, requests for amortization schedules/payoffs, and account reconciliations in a timely manner.
Submitted and followed up title/ lien releases, and vehicles sent to auctions.
Supported Penske Daily Rental accounts via Wholesale Management System.
Supported HINO dealers with any inquiries or requests in connection with their commercial fleet accounts under the Dealer Owned Leasing Company (DOLC) Program.
Reviewed documents, prepared contracts for DOLC/IOLC Program, and booked contracts in the Equipment Wholesale System.
Maintained dealers’/customers’ accounts; and prepared monthly billing statements.
Processed Monthly Portfolio Reports and ad-hoc reports for management within 20 minutes.
Trained 3 new team members in the department on SAP /WMS systems and procedures. Created several desk guides for training purposes.
Recognized by three of current top dealers for outstanding customer service. Earned a GEM reward for the efforts.
Fleet Solutions Representative - TFS Commercial Finance (2008-2011)
Interacted with 3rd party dealers and vendors by providing information on various vehicle orders, reviewed invoices, and resolved billing issues with certain customer orders.
Provided customers’ /vendors’ support on their accounts, by assisting in account reconciliations, amortization schedules, loan payoffs, and billing documents.
Followed up title/ lien releases within 15 minutes upon payoffs.
Processed daily rental payoff requests within 2 business days.
Supported TFS Regions, CSCs, and DSSOs in any commercial fleet accounts.
Trained one new customer rep in the team on policies and procedures.
Assisted manager in ad hoc projects – Repossessions and Mass Payoffs.
Assisted supervisor with Competitive Rate Surveys, and monthly Sales & Marketing reports.
Resolved account reconciliation issues with Dollar Rent-A-Car, Budget Rent a Car, and Hino Motor Sales USA.
Provided Internal Customer support by assisting contract analysts with the funding package to book Fleet deals.
Supported Business Solutions during the transition of the Fleet Solutions portfolio by tracking current accounts’ monthly payments.
Streamlined (Kaizen) one of our major Fleet customer, State Farm’s invoices, and processed invoices in less than 20 minutes.
Product Pricing Analyst - TFS Product Finance Department (2005-2008)
Prepared Rate Review package and process Retail Rate Letters for each pricing area.
Analyzed and prepared retail rate proposals for HQ Management review and approval.
Analyzed ROMAs/RAROCs, discount rates, and profitability (post booking)
Maintained various monthly reports: Retail Rate Summary and Competitive Tiered Report.
Led the Retail Pricing Group with any major issues that arises.
Supported TFS Regions and DSSOs in any price setting questions.
Trained two new analysts within the team on systems and processes.
Assisted manager in ad hoc projects – PowerPoint presentations.
Created Pricing Process User Guide for the team to streamline the tasks.
Retail Product Analyst – Pricing- TFS Product Development (2002-2005)
Processed Retail Rate Letters for each DSSO handled in the Western Region in less than a day.
Analyzed and submitted rate changes proposals for Senior Management review and approval (Pricing Committee).
Assisted in the rollout of the new pricing model and helped train the field associates.
Tracked company ROMAs/RAROCs, discount rates, and profitability.
Updated and maintained Lease Leaderboard and Retail Rate Summary.
Gathered competitors’ data for market analysis and trend watch.
Assisted in streamlining ASMs’ tasks to increase company profit.
Monitored flat fee structure offered by various lenders on consumer lending.
Updated Monthly Retail Rate Surveys on the website for field associates.
Finance and Programs Analyst- TFS Marketing (2000-2002)
Maintained the Retail New and Used Report for management.
Supported the different branches with any pricing and program related questions.
Processed monthly retail rate surveys for the branches.
Supervised Management Trainees on rotation within our dept.
Assisted in the nationwide rollout of TFS pricing structure enhancement.
Department Specialist, Sr. - TMCC Finance & Programs (1997-2000)
Worked with various internal & external groups to assist with property tax for TMCC
Processed residual claims for the customers with lease vehicles through Toyota.
Maintained monthly reports for the vehicle lease claims.
Education
Bachelor of Science in Accounting
University of San Carlos, Cebu City, Philippines
Licenses and Certifications
Certified Public Accountant, Cebu, Philippines
Real Estate License - California
Memberships and Board Affiliations
Member – National Association of Realtors; California Association of Realtors
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