Manager Service

Shelby Wheeler

*******.**********@*****.*** 404-***-****

EDUCATION:

Oglethorpe University, Atlanta, Georgia Graduation: May 2016 Université Libre de Bruxelles, Brussels Belgium Study Abroad: Fall 2015 SKILLS:

• Statistical Programming Languages: R, Python, Survey Monkey, SQL, Salesforce, and Tableau.

• Word Processing: CRM, Microsoft Office including Excel Macros, V-Look UP, and Pivot Tables.

• Languages: English [Native], French [Fluent], Russian and Dutch [Beginner].

• Operating Systems: Mac OSX, Linux, and Windows operating systems using Terminal and Bash.

• Hardware repair experience: I.T and Cisco Networking. EXPERIENCE:

AmeriCorps- Hands On Atlanta, Atlanta, Georgia 2016-2017 Assistant Program Manager and Capacity Builder

• Built and automated a program-wide attendance tracker that successfully graphed daily signups via SalesForce to identify sign up trends.

• Analyzed previous volunteer survey data in Survey Monkey to best target potential new volunteers geographically and demographically via batched geo-coding in R and Excel.

• Designed over 50 Teen and Family on-going service projects from conception to implementation, focusing on social and emotional service learning topics.

• Recruited and managed over 19 high school students for GoLEAD’s Youth Action Council, teaching them leadership and service learning skills for Global Youth Service Day. Leadership Atlanta, Atlanta, Georgia 2015-2015

Alumni Database Manager

• Customized Microsoft CRM to manage, process and populate all donor information profiles, managed dues payments, and updated email lists for new marketing campaigns in Mail Chimp.

• Created a new database called “Alumni Database” to help track and provide insights related to alumni data collection, donations and pledge due dates, and trained staff on database functionality and usage.

• Located discrepancies within Microsoft CRM records to accurately reflect an ongoing 501(c)3 IRS audit.

• Used the collected data to best identify potential members who would reactivate. Oglethorpe University, Atlanta, Georgia 2012-2014

IT Help Desk Specialist- Tier II

• Trusted with all sensitive university technology communications and student information.

• Repaired and maintained all university computers along with personal student and faculty computers.

• Answered the Help Desk phones and resolved daily Tickets through the SalesForce portal.

• Made official student and faculty identification cards that granted all levels of security clearance.

• Trained in servicing, diagnosing, and repairing computer problems campus wide.

• Took daily inventory and cataloged equipment discrepancies.

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