Customer Service Office

Enthusiastic and self-driven administrative professional with 10+ years’ executive level experience and exceptional customer service skills. Effective in all facets of office, time and project management. Proficient in written and oral communication and priority and goal setting. Capable of working independently and as part of a team with minimal supervision. Skilled multi-tasker who works well in a fast paced environment and within deadlines.

PROFESSIONAL EXPERIENCE

Commonwealth of Pennsylvania – State Civil Service Commission, Eastern Regional Office

Test Proctor - Human Resource Assistant II November, 2013 – August, 2016

Performed identification verification of individuals reporting for testing for state employment

Facilitated test administration through general oversight of 39 seat test room, including but not limited to seat assignment, basic procedure instructions, distribution of test material and troubleshooting computer problems

Responsible for documenting, maintaining, securing and destroying all test related material in accordance with policy

Created and maintained a spreadsheet for streamlined data capture of daily test numbers for statistical tracking and reporting

Assisted applicants with online and paper application process

Performed unofficial preliminary evaluation of applications to determine eligibility for

employment

Secretary/Clerk Typist III January, 2011 – November, 2013

Performed identification verification of individuals reporting for state testing

Provided administrative support to the Regional Director including but not limited to:

Liaison to Harrisburg legal office for documents and matters related hearing administration

Liaison to Harrisburg human resource office regarding state and federal information

Organized and maintained test announcements in public lobby

Oversaw and maintained operating condition of public computer bank

Performed monthly audit of supplies and submitted and tracked requisitions

Arranged travel to monthly meeting and training in Harrisburg, as needed

Commonwealth of Pennsylvania – Department of Public Welfare, County Assistance Office

Clerk Typist II July, 2010 – January, 2011

Received, greeted and directed office visitors and telephone callers

Assisted the Office Manager and Assistant Director with special projects such as audits, special employee presentations and trainings and facility space reorganization

Received and processed 200+ pieces of correspondence daily

Logged, scanned and input client information documentation paperwork please

Answered high volume telephone line and provide basic information and call routing

Created and maintained client files

Performed and documented scheduled purging of office business files in adherence to mandated policy and procedure

Received, documented and filed approved applications

Issued and documented approved benefits using computerized controls

City of Philadelphia – Department of Licenses and Inspections, Permit Services - South District

Clerk Typist II August, 2007 – December, 2009

Provided clerical and administrative support to the District Manager and five construction inspectors including but not limited to:

Created, maintained and submitted attendance/payroll and business expense documents, inventory reports, supply requests and equipment maintenance log

Received, greeted and directed office visitors and phone inquiries and distributed all mail

Reviewed and issued standard permits in accordance with all required regulations

Scheduled, tracked and documented permit issuance and inspection information

City of Philadelphia – Department of Licenses and Inspections, Zoning Unit

Clerk Typist II November, 2004 – August, 2007

Managed and maintained100,000+ files containing documents related to zoning permit applications utilizing a rolling filing system

Received, greeted and directed office visitors and phone inquiries and distributed all mail received in file room

Received and fulfilled file review requests from property owners, construction professionals, attorneys and other interested professionals

Retrieved and fulfilled requests for information from dedicated email account

Provide photocopies of folder contents upon submission of required documents

Assisted Manager with special projects as needed

Children’s Crisis Treatment Center

Development Associate February, 2000 – May, 2004

Assisted the Director of Development and the Board Chair with all aspects of fundraising

Provided administrative support for Development Committee of the Board of Directors

Received and recorded donation information for financial planning and reporting

Performed internet research for funding opportunities for service programs

Assisted with grant/funding application submission and reporting

Input and maintained donor information database for customized solicitation

Prepared departmental reports for all funding sources

Facilitated in-kind donation of goods and services through personalized requests and receipt and invoice preparation and submission

Prepared personal acknowledgement of honorary and memorial get

Initiated bids and contract for services such as printing, catering and

Provided agency tours to potential donors, volunteers and licensing officials

Provided administrative support to Executive Director and Chairperson of the Board as needed

Oversaw volunteer program including formal education and business groups and individuals, from the initiation of clearance and background checks, orientation and training to scheduling, tracking and reporting

Planned and coordinated employee holiday celebrations and activities

Initiated and executed monthly employee birthday recognition program

EDUCATION

College of Philadelphia May, 2015

Business Administration, 42 credits

VOLUNTEER ACTIVITIES

Vine Memorial Baptist Church January, 2014 – December, 2016

Coordinator, Young Adult Ministry

Facilitated the coordination of fellowship activities such as game night and Christ’s Cafe

Encouraged involvement in evanglistic activities such as the peace march

Organized community social service representation at the neighborhood block party

Website Administrator January, 2015 – Current

Facilitate website maintenance contract

Responsible for weekly posting of scheduled Daily Scripture Readings and special events as well as unscheduled closings and job openings

World Meeting of Families September, 2016

Volunteer Captain

Provided all aspects of customer service and hospitality such as event logistics and location information, walking directions and transportation route planning, and dining and entertainment options to pilgrims and locals.

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