Manager Project

Richard E. Hale

*** **** ******, ******, *** York 12302 • 518-***-**** • ********@*****.**.***

Graphic Designer / Project Manager / Six Sigma Green Belt

Graphic Design / Project Management / Publishing

Publishing and Marketing Services: Expert in print and digital publishing and marketing services, including Editorial, Layout, Press, Online Display Ads, Website Design Services, Search Engine Optimization, Search Engine Marketing, and Social Media Marketing. 20 years of experience in Publishing and Graphic Design, including several years in the Marketing Services industry. Expert in graphic design software programs, including Adobe Creative Suite and QuarkXPress.

Project Manager / Efficiencies Expert: Motorola Six Sigma Green Belt certified. Expert in developing workflow process improvements and finding efficiencies that directly translate into cost and labor savings. 15+ years of experience working closely with outside contractors, governmental agencies, and vendors.

Entrepreneurial Experience / Turnaround Management: Proven track record of successfully turning around poor performance by implementing advanced customer centric processes while simultaneously improving service to both internal and external customers, and reducing labor spend.

Leadership: Managed staff of over 40 employees, including 2 supervisors, over 3 shifts. Through process improvements and empowerment was able to eliminate 3rd shift and reduce overall labor by over 50 percent.

Proven Record: Skilled in all areas of management, including sales, budget and contracts, leading several company committees focused on driving efficiencies and process improvement, including the Returns and Allowances committee which has drastically reduced overall liabilities thereby increasing profits. Record of meeting or exceeding company objectives while reducing overall labor spend by 50 percent. E-Commerce experience and expert in several software packages for both PC and Mac.

International Experience: My career has provided me the opportunity to manage businesses in Canada, China, Mexico, and the UK. I have successfully integrated workflow with international and domestic facilities and suppliers.

Education: Bachelor of Arts in English, University at Albany, May 2011, GPA 3.9

Selected Achievements and Skills

• Motorola Six Sigma Green Belt. Successfully obtained my three Green Belt medallions.

• Google AdWords. Google AdWords certification.

• Sigma Tau Delta. Member of the International English Honor Society.

• Orchestrated turnaround of Prepress department. Eliminated workload backlogs and holds while reducing labor by 50 percent and improving service and Customer Centricity.

• Operational Excellence. Lead several committees focused on process improvement. Reduced overall R&A and material costs due to Imprint Error by over 50 percent over the past 3 years.

• Skills: Exceptionally strong written and verbal communication skills. Highly personable and capable of working with other members of middle/upper and executive management. Highly proficient in problem solving and implementing solutions under tight deadlines. Hands-on management style, capable of efficiently managing all levels of budgets and contracts. Expert in Microsoft applications, Adobe Creative Suite and QuarkXPress. Experienced with XML, HTML, Visual Basic, and Javascript. SQL, Access, and AS400 database management.

Career Overview

• Hearst Digital Digital Services Manager

August 2013 to January 2017

Track, review, approve and distribute all digital marketing services contracts

Identify new areas of opportunity to increase digital revenue stream

Work with sales teams to create custom proposals for advertisers

Work with Hearst Corporate Ad Ops team to implement new procedures and systems

Perform detailed analyses and implement controlled solutions

Coordinate and work with all online vendors

• Saratoga TODAY Newspaper Production Director

September 2012 to August 2013

Manage and coach graphic design team

Manage production of all publications, including a weekly newspaper and several magazines

Design and maintenance of company website and social media outlets

Coordinate and work with external IT contractor

• Kelly Services Temporary Employee at NYSERDA

September 2010 to September 2012

Manage creative projects for the Marketing Creative Services department

Manage publication of official NYSERDA reports, including editing, cover design, and text formatting

Review and assign projects to Creative Services team members as necessary

Coordinate and facilitate between project and program managers

Work closely with all program areas on development of new and updating existing marketing projects and reports

Instrumental in the improvement and implementation of the Marketing Creative Services workflow, including the Marketing Collaboration Tool, Marketing Publication Library, and Marketing Photo Library

Assist in the overall management and processing of creative projects

Coordinate and facilitate between project managers and marketing contractors

Work with program staff on developing/updating marketing projects and reports

Graphic design work on internally produced creative pieces for both print and web

Create HTML emails for e-blasts

Create, maintain, and provide Javascript programming for PDF forms

Print and deliver various publications and reports

Report on traffic and workflow

• Amsterdam Printing Customer Connection/Art Department Manager

September 2004 to September 2010

Manage the Customer Connection Team responsible for all customer artwork and Social Media functions

Work closely with Marketing and Creative Director on catalog and website images

Coordinate with production facilities in multiple locations

Work closely with outside suppliers and vendors

Maintain company Intranet

Work closely with IT on project geared towards automation, efficiency, and process improvement

Lead several company committees focused on process improvement

Troubleshoot system issues, software conflicts, and hardware configuration

Work with E-Commerce team on web development

Maintain departmental budget

Mentor direct salaried reports

Run AS400 and Access reports and queries

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