Customer Service Administrative Assistant

PROFILE

I am an experienced Administrative Assistant with a strong background in both administration and information technology. I am proficient in all Microsoft Office products, QuickBooks Pro, Adobe, Photoshop, as well as various other software packages with extensive work in report generation, query building, and merging fields and tables. I possess excellent organizational skills and pay great attention to detail. I am highly motivated and produce quality work under pressure. I am a self-starter who learns quickly and enjoys multi-tasking. I work well individually or as a team member.

EXPERIENCE

Associate Producer/ Stage Manager 11/2013 - present

Alien Theatre Productions New York, New York

Secure venues for rehearsals and productions.

Publish press releases and production programs.

Manage props – responsible for all costumes/props.

Arrange musical scores and operate lighting and sound boards.

Maintain Websites.

HR & Accounting Administrator/ Non-profit 5/2014 – 7/2015

Francisville Neighborhood Development Corporation Philadelphia, PA

Manage all AP/AR duties; including processing invoices and bank deposits within QuickBooks.

Responsible for payroll preparation, i.e. verifying employee hours and processing PTO requests.

Maintain employee files and HR related employee requests.

Assistant Project Manager/ Construction 6/2013 – 2/2014

Hispanic Ventures, Inc. (Painting & Wallcovering) Philadelphia, PA

Provided assistance to Project Managers and Estimators in all areas of project management.

Logged, tracked & balanced extra work orders, invoices, & change orders in appropriate project folder.

Managed all submittals/transmittals of products & product data sheets for all projects via couriers or ftp sites.

Handled downloading of architectural drawings and scopes of work.

Trouble shoots minor IT services.

Performed Receptionist, Customer Service duties and maintain office supply inventory.

Caretaker/ Hospice 6/2012 – 5/2013

Self-employed West Norriton, PA

Managed all household expenses, shopping and errands.

Prepared all meals according to client’s dietary needs.

Dispensed and maintained all medications.

Assisted client with daily activities.

Administrative Assistant/ Construction 1/2012 – 6/2012

Altomare Precast, Inc. Philadelphia, PA

Provided general administrative support to the CEO.

Handled Accounts Receivable and Accounts Payable duties using PeachTree.

Maintained daily Bill of Lading journal entries.

Acted as Receptionist and performed Customer Service duties.

Property Manager/ Executive Assistant 2/2009 – 12/2011

PWAC Rentals, Inc. Philadelphia, PA

Provided administrative support to the Executive Director.

Developed desktop publications.

Managed all business correspondence via telephone, email, or hard copy.

Implemented computer software updates and training.

Performed research and ad postings via the internet.

Executive Assistant/ Non-profit 9/2008 – 1/2009

American College of Radiology (temporary – Synerfac) Philadelphia, PA

Provided administrative support for the Assistant Executive Director, the Director of Human Resources and back up support for Reception, and Mailroom.

Managed meeting/ calendar coordination within MS Outlook.

Prepared expense reports and processed check requests.

Created Power Point presentations.

Typed correspondence, took meeting minutes, and managed file systems.

Coordinated all travel arrangements.

Administrative Assistant/ Non-profit 2/2008 – 7/2008

Jewish Federation of Greater Philadelphia (temporary – PrideStaff) Philadelphia, PA

Maintained calendar and scheduled meetings and appointments within MS Outlook for the Director of Evaluations.

Prepared agendas and minutes of departmental and other planning meetings.

Maintained strong communication and organization standards.

Created surveys and entered data into such surveys.

Administrative Assistant Sales & Marketing 12/2006 – 10/2007

Selas Fluid Processing Corporation Blue Bell, PA

Supported 15 chemical & mechanical engineers including the Manager of Sales & Marketing.

Maintained Access and ACT! Contact sales databases.

Utilized SharePoint for companies documents system.

Prepared technical and commercial proposals, as well as cover letters and letters of intent to bid.

Created Power Point presentations.

Coordinated all domestic & international travel arrangements for the Sales & Marketing Department via American Express.

Processed international Visa’s & coordinated Government Clearances.

Office Manager 7/2001 – 1/2006

DP Cable Company, Inc. Glenolden, PA

Maintained customer account information within MS Access.

Provided customer service and support related to cable needs.

Processed invoices, business correspondence and spreadsheets.

Managed Payroll & New hire screening.

Responsible for billing/ payment posting and balancing of daily/ monthly reports.

EDUCATION

Temple University A+ Certification

Lehigh Carbon Community College Certificate in Applied Sciences - Information Systems

New Horizons Computer Learning Center Certificate in MS Windows and Office Products

Progress Computer Center Programming in Progress

REFERENCES

Exavier Wardlaw, Executive Director & Producer/Writer – 267-***-****

Mike Miller, Senior Estimator – Hispanic Ventures, Inc. – 215-***-****

Penelope Giles, Executive Director – Francisville NDC – 215-***-****

Contact this candidate