Felicia Nicole Ingram

**** ******** ****

Pembroke, NC 28372

910-***-****

acyyct@r.postjobfree.com

EXPERIENCE:

Customer Service Representative, AT&T; Fayetteville, NC- 01/2016-02/2017 Ensure all customers getting the best value for their money Sell various products and services

Troubleshoot and Provide technical support on mobile devices, tablets such as all iPhone products, Samsung products, and LG products

Remediate billing questions and receive payments, along with creating, close, and offer solutions to problems on customer accounts

Customer Service Associate, Sam’s Club; Lumberton, NC- 09/2013-05/2014 Supervise and assist customers self-checkout, Remediate service and billing issues through merchandise exchange, refunds, and bill adjustments Assistant Branch Manager, Security Finance; Laurinburg, NC-06/2012-11/2012

Assist customers with all aspects of loan accounts Examine, evaluate, and process loan applications

Engage customers with delinquent bills

Collaborate with outside agencies on bill collection Open and close accounts for customers

Evaluate Customer Service Representatives (CSRs) performance Coach CSRs to improve performance and meet and exceed company guidelines Customer Service Representative, BB&T; Whiteville, NC- 08/2009-10/2012 Consult with clients on checking, savings, IRA, and sales finance accounts Promote new services to existing and potential clients Cultivate a Perfect Client Experience

Customer Service Manager, Wal-Mart; Pembroke, NC- 10/2005-10/2009 Supervise cashiers on their work and interactions outside pf their purview Evaluate cashier’s performance

Coach cashier to improve performance and meet and exceed company’s guidelines Education:

Purnell Swett High School, Pembroke, NC - Diploma 1995 Ashford University, Online School, 2015-current

Summary:

Accomplished and energetic Customer Service Associate with a solid history of achievement in a Call Center. Areas of expertise include offering clients with great Customer Service and ensuring resolution on every call. Skills:

Customer and Personal Service

Judgement and Decision Making

Monitoring

Clerical

Telecommunications

Sales and Marketing

Reference:

Ashley Jones AT&T 910-***-****

Charles McDonald AT&T 910-***-****

Tanuel Thorpe Wal-Mart 910-***-****