Customer Service Sales
Resume:
BRIA L. HILL
Capitol Heights, MD 20743
Cell: 202-***-****
SUMMARY:
A dynamic customer service professional experienced performing in a dentist office and retail store setting, and now the PGCMLS (Prince Georges County Library System). Proven record of earning patient’s confidence utilizing exceptional communication and customer service skills. Demonstrated ability to relate to patients from diverse backgrounds, and different age groups. Excellent interpersonal skills, ability to work well with others in both supervisory and support staff roles.
* Enthusiastic, driven sales associate with approximately five years of retail experience.
* Self-motivated, reliable, committed to excellence.
* People and goal oriented, flexible to meet demanding goals.
* Ability to work with personnel with diverse background
* Strong team player with proven leadership qualities.
* Works well with all levels of management.
WORK EXPERIENCE:
CIRCULATION ASSISTANT (Feb 2015 – Present)
Prince Georges County Library
6530 Adelphi RD
Hyattsville, MD 20782
Checking books in and out to customers
Shelving and organizing books in alphabetical order
Handling all calls and promptly forwarding them to the appropriate person(s).
Greet customers as they enter and leave the library
Assist with book delivery, and book drop
Assisting with cash report daily
Assisting with deleting books, and writing damage letters to customers
(Passport Agent) Receive and examining the applications to make sure they have everything they need to submit to the State Department.
CASHIER/STOCK CLERK (Oct 2014 – July 2015)
Harris Teeter
600 N Glebe Road
Arlington, VA 22203
Cashier
Stock shelves
Receive inventory
Customer Service
SALES ASSOCIATE/CASHIER (Jun 2012 – Oct 2014)
Forever 21 Clothing
1100 S. Hayes Street
Arlington, VA 22202
* Greet dozens of customers daily at the front entrance or fitting room, offering
assistance with purchases.
* Answer questions regarding sales promotions and return policies.
* Manage cash wrap desk, assisting customers with purchases, exchanges and item
holding.
* Excellent money handling skills and familiarity with POS systems.
* Excel in listening to customer needs, creating solutions that provide value to the
customer.
* Build and maintain enduring customer relationships to boost sales and to help generate
repeat business.
BRIA L. HILL
Page 2
DENTAL ASSISTANT (Mar 2012 – Aug 2012)
Special Care Dentistry
6117 Marlboro Pike
District Heights, MD 20747
* Assisted the doctor with all restorative procedures, extractions, crowns and
Postoperative appointments.
* Assisted with the coronal polishing, fluoride treatments and provided oral hygiene
instructions.
* Received and prepared patients for treatment, including seating positioning chair, and
placing napkin.
* Responsible for the pouring, trimming, and evaluating the quality of the diagnostic
casting.
* Assisted with the amalgam and composite restorations.
* Assisted with all front desk procedures when needed.
SALES ASSOCIATE/CASHIER (Mar 2011 – Oct 2011)
Ann Taylor
1100 S Hayes Street
Arlington, VA 22202
* Followed department store sales standards and guidelines.
* Developed a productive relationship with the customers.
* Confidently performed cashiering for debit, credit, cash, and check transactions for
customers and careful balancing of the cash drawer for opening and closing time.
* Maintained merchandise presentation standards of the department.
* Maintained the Department floor for cleanliness and over all tidiness.
BOOKSTORE CLERK/CASHIER
Barnes and Noble Bookstore (Nov 2010 – Feb 2011)
3040 M Street NW
Washington, DC 20007
* Greeted the customers in a friendly manner and responded to their inquiries.
* Expertly operated the cash register to ring sales accurately.
* Stocked shelves with books according to their types and categories.
* Conducted other duties as assigned.
BRIA L. HILL
Page 3
SUMMER INTERNSHIP
Department of Housing and Urban Development (Jun 2009 – Aug 2008)
451 7th Street SW
Washington, DC 20410
* Meet and greeted all visitors.
* Handled all calls and promptly forward them to the appropriate person(s).
* Prepared and created spreadsheets for special projects.
* Conducted administrative duties upon request to include filing, copying and faxing.
VOLUNTEER EXPERIENCE:
DENTAL ASSISTANT (Feb 2012 – Feb 2012)
Give a Kid a Smile
Alexandria, VA
* Received and prepared patients for treatment, including seating, positioning chair,
and placing napkin.
* Performed sterilization and disinfection procedures.
* Transferred dental instruments.
* Performed mouth mirror inspection of the oral cavity.
* Demonstrated an understanding of the OSHA Hazard procedures.
* Performed sterilization and disinfection procedures.
* Applied topical fluoride when needed.
EDUCATION:
University of Phoenix, Phoenix, AZ. presently pursing my Associate in Graphic Design
ACT College, Arlington, VA, 2011 – 2012
Montgomery College, Silver Spring, MD 2010 – 2011
Central High School, Capital Heights, MD 2006 – 2010
TRAINING:
Continuing Education Online Interactive Course:
Local Anesthesia in Today’s Dental Practice, October 19, 2011
Basic Techniques for Management of the Infant and Toddler Patient, October 30, 2011
ADDITIONAL SKILLS:
Familiar with Microsoft Office Suite; CPR Certify; Typing speed: 25 words per minute
Contact this candidate