Customer Service Administrative Assistant

Rebecca O'Hanlon

*** ******** **. *****, ** *****.

215-***-**** **********@*****.***

Background Summary

Administrative Assistant, experienced in consumer relations with 7 plus years of experience managing a growing office. Incredibly self-motivated and detail-oriented, but a people-person first and foremost! Able to use my customer service experience and administrative skills to professionally and efficiently manage a busy office.

Technical Skills

Quickbooks-Microsoft Excel-Word-Outlook-Powerpoint

Social Media and Website Management expertise

Experienced in managing scheduling and payroll

Types 50 wpm

Professional Experience

Anew Properties LLC -Administrative Assistant 6/16/09 - Present

Worked both part time and full time for Anew Properties LLC, a small property management company.

Duties include:

oReceiving and entering payment from tenants into QuickBooks

oMaintaining the schedules and payroll of the company’s co-owners

oReplying to company email correspondence on behalf of the co-owners

oManaging the complimentary contract workers within the company

Telerx Marketing: GlaxoSmithKline-Account Specialist 2/8/16 - 2/8/17

Liaison between the call-center’s representative reporting Adverse Events and the Drug Safety Scientists processing the cases and reporting to the FDA.

Duties included:

oAdministrative work using Outlook and Excel

oExtensive use of Salesforce for documenting Adverse Events and ensuring compliance with FDA regulations.

Education

Pennsylvania State University-Smeal College of Business -Bachelors of Science in Marketing

Graduating May 2019

Certifications

American Red Cross CNA Certification

American Heart Association BLS Certified

Awards

$20,000 Annual Scholarship -awarded by Saint Basil Academy for academic excellence

$12,000 Scholarship for Academic Excellence - awarded by Pennsylvania State University

The Saint Timothy Award for Excellence - a national award given each year by the Archdiocese of Philadelphia to members of the church that have shown outstanding leadership in their community.

References furnished upon request.

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