Administrative Assistant

** ******** ******,

Tewksbury, MA *****

*********@*******.***

978-***-**** (home)

978-***-**** (cell)

Robin C. Conserva

Summary

I am a reliable, hard-working and organized person. I have often been recognized by previous employers as a responsible and dedicated employee and often given a leadership position. I have always been a fast learner with a willingness to take on new tasks.

Experience

United Parcel Service Chelmsford, MA

Administrative Assistant

Support of OMS staff

Assisted in troubleshooting customer concerns

Tracking and locating packages

Answered telephones

Cracker Barrel Old Country Store Tewksbury, MA

Employee Training Coordinator/Shift Leader

As an Employee Training Coordinator I have lowered employee turnover rate from 138% to 77% since starting this position. As a Shift Leader I have stepped into the management position when managers were unavailable.

Helped to review applicants for potential employment

Completed two-day orientation process with new hires

Coordinated all new hires training with my skill training team

Helped out in all job positions as needed

Designed notices, charts and forms using Microsoft Word and Excel

Maintained office, supported managers, helped with guest issues

Received ETC of the District award

Law Office of Mark O’Connor Medford, MA

Secretary/Receptionist

Typed legal documents and correspondence

Answered telephones, distributed mail, greeted clients

Just Like Home Family Day Care Tewksbury, MA

Family Day Care Provider

I successfully ran a family day care business from my home caring for children ages infant through six years.

Clarendon Family Day Care Bedford, MA

Menu Verifier

Checked day care provider’s food menus and billing forms for state compliance and accuracy.

29 Crescent Street,

Tewksbury, MA 01876

*********@*******.***

979-***-**** (home)

978-***-**** (cell)

29 Crescent Street,

Tewksbury, MA 01876

*********@*******.***

980-***-**** (home)

978-***-**** (cell)

Community Day Care Center Lawrence, MA

Administrative Assistant

Personnel - weekly computer-generated payroll for 200 employees and monthly payroll for 50 Family Day Care Providers. Maintaining employee benefits records and handling health insurance benefits.

Accounts Payable - data entry of all company invoices and generating payment of such invoices, maintaining records of cash balance.

Accounts Receivable - accepting and recording cash payments from parents; responsible for bank deposits.

Designing reports and flyers using various Microsoft Office software

Also, correspondence, typing, filing, copying, petty cash, ordering supplies, machine maintenance, mailings and answering telephones.

Internal Revenue Service Andover, MA

EAM Operator

In charge of running various jobs through electronic accounting machines so that other departments could complete their daily tasks.

Education

Northern Essex Community College, Haverhill, MA

Graduated Thomas A. Edison High School, Alexandria, VA

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