Quality Assurance
Resume:
CATHY R. BONSALL
Blair, NE **008
Phone: 402-***-****
*********@*****.***
OBJECTIVE: Seeking a position where my experience and skill sets will benefit the organization.
EDUCATION
Health Information Management Systems – Medical
Billing and Coding
Metropolitan Community College Omaha, NE
GPA: 3.858
Computer Networking Classes
Metropolitan Community College Omaha, NE
GPA: 4.0
Associates Degree – Community Services
Iowa Western Community College Council Bluffs, IA
GPA: 3.317
PROFESSIONAL EXPERIENCE
EMS BILLING SERVICES Omaha, NE Sept 2014 –Dec 2016
EMS utilizes an innovative billing approach proven to maximize revenue so squads can have the equipment and staff needed to provide advanced, life-saving care.
Accounts Receivable Specialist
Processed payments for approximately 195 Fire/Rescue Squads throughout Nebraska, Wyoming, and Washington.
Received payment packets and verified dollar amounts matched Master-tracking spreadsheet.
Posted payments to appropriate squad and recorded payments in a spreadsheet (separate spreadsheets depending on the type of payment).
Requested refunds and forwarded to the proper party after recording in Lytec system.
Requested recoup (overpayments) from Medicare. Posted when recoup occurred.
Responsible for balancing each squad at month end.
MUTUAL OF OMAHA (Temp – Remedy Staffing) Blair, NE Oct. 2012 – May 2013
Leading provider of life insurance, Medicare supplement insurance, disability insurance products, and annuities.
Associate Underwriter
Simplified underwriting of life and health insurance rider applications.
Screening life and health insurance rider applications to ensure accurately completed.
Issuing and/or declining life insurance riders on multiple systems.
Applying and refunding rider premiums.
Corresponding with policy owners as needed.
INFOGROUP (Contractor – ProKarma) Papillion, NE Aug – Nov 2011
Powers business growth by combining targeted high-value data our clients need with expertise to use and deploy such data effectively.
Quality Assurance Analyst
Responsible for performing quality assurance (QA) inspections and tests to Company systems. Position tests new and modified programs to verify program functions according to requirements and guidelines.
Executed QA analytical test plans and scenarios to ensure high quality of deliverables.
Tested system modifications in preparation for implementation.
Maintained records on test results to include clear, concise defect reports. Escalated issues when necessary.
Investigated and resolved issues to meet customer demands and schedule commitments.
HKS Medical Information Systems, Omaha, NE 2009-2010
Dedicated to the development of innovative medical information systems to improve patient care, workflow management, and operating efficiencies for healthcare clients.
Quality Assurance Technician
Responsible for the general support of the Quality Assurance Department to include support of the QA testing program and general QA system development to meet all applicable regulatory and business needs.
Executed test cases to verify client or QA reported issues appropriately fixed.
Executed test cases to verify enhancements to the product.
Maintained records on test results to include clear, concise defect reports.
Worked with Product Development and Support staff to resolve issues.
Interacted with Product, Development, and Implementations Departments to insure timely completion of testing to meet established delivery schedules.
Pacific Life Insurance Company, Omaha, NE 2006-2009
Provides life insurance and variable annuities, as well as structured settlement annuities.
QA Analyst
Performed manual functional and acceptance testing for new and existing Variable Annuity products and riders for Client-Server and Mainframe.
Set-up business rules (system tables) for a new web-based administration system.
Wrote detailed test cases and scenarios.
Assisted with maintenance of business rules for Mainframe.
Performed functional, acceptance and Disaster Recovery testing for Remote Deposit Capture software.
Assisted with end-user training for new Remote Deposit Capture software.
Physicians Mutual Insurance Company, Omaha, NE 1996-2003 - 2004-2006
Offers reliable health, long-term care, and dental coverage.
Quality Assurance Analyst, Brokerage Division
Performed manual functional and acceptance testing for Equity Index Annuity products.
Set-up and maintained business rules (system tables) for Mainframe for new products.
Updated business rules for Mainframe with declared interest rates.
Created detailed test cases and scenarios for Equity Index Annuity product.
Model Office Analyst
Performed manual functional and acceptance testing for annuity and life products.
Created Microsoft Access database to store test data for current projects and as repository.
Analyzed and tested Vantage Administration system for new Life and Annuity products.
Wrote detailed test cases and scenarios.
Coordinated verification of test results with appropriate business areas.
SOFTWARE
Lytec, OESS™ Order Entry and Subscription System, Ottr™ Patient Tracking Application, Computer Services Corporation Training - wmA Administration System and Business Rules, Microsoft Access, Excel, Word, Power Point - Windows XP and Vista, SharePoint, Intranet and Internet
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