Customer Service Front Desk

Gemma C. Gines

*** ******** ** **

Calgary Alberta T3M 0J2

Contact # 403-***-****

Email Address : ********@*******.***

PROFILE

.Hardworking receptionist with excellent communication skills and pleasant personality,can multi-task efficiency and adjust as per changing environment.

.Proficient in computer/software,Internet and E-mail tools.

OBJECTIVE

Front Desk Clerk where I can help in creating a positive image of the firm by politely and effectively communicating with clients.

SUMMARY OF QUALIFICATIONS

.Over 4 years experience in front desk and customer service

.Highly skilled in Greeting,registering,and assigning rooms to guests in a polite and resourceful manner

.Able to direct and accompany guests to different facilities and functions in the hotel

.In-depth knowledge of using computers and basic workplace equipment including fax machine,photo copier and printer

.Hands on experience in computing bill,collecting payment and making change

.Proven record of performing tasks as mentioned on daily checklist

.Demonstrated ability to answer inquiries about hotel services,shopping,dining and travel directions

EMPLOYMENT HISTORY

Shamrock Hotel 2101 11 St. SE Calgary AB

Hotel Front Desk Clerk Dec 2013 - Dec 2015

Hotel Front Desk Supervisor Jan 2015 - Dec 2015

.Welcome and register guests and offer them services and room rates

.Handle guest check in and checkouts professionally and in a welcoming and specialized manner

.Make changes and confirm reservations by means of the Lodging Management Systems

.Keep records of room availability and guests accounts

.Post charges of food,room,liquor and telephone to system and manual ledger

.Maintain the hotel’s high standard of service and hospitality

.Provide the maximum quality of service to the guests

.Verify that all updated reports have been run

.Date stamp,arrange and track incoming mail

.Set appointments for managers and clients per request,with due considerations to their schedules

.Changing inventory grid and making schedules

Merle Norman - South Centre Mall, Calgary AB

Beauty Consultant August 2011 to 2013

.Waxing

.Pedicure

.Gelish application

.Make-up application

Howard Johnson Express Inn - Macleod Trail, Calgary AB

Front Desk Clerk Dec 2007 - Dec 2009

.Answered customers calls and guided them by solving their predicaments

.Received and greeted clients politely,leaving a positive impression of the firm in their minds

.Sorted general complaints and issues of workers and customers

.Collected emails and replied as per the instructions of seniors and managers

.Handled delicate situations,such as - customer requests,special needs and complaints

.Coordinated maintenance of the front desk reception area equipment,furniture,lighting,application and brochures

.Maintained a neat,tidy and pleasant appearance of the reception area

EDUCATION

Midwifery Graduate Delos Santos Collage, Philippines [1990-1992]

Nursing [not completed] Delos Santos Collage [1992-1994]

SPECIALS SKILLS

.Excellent customer service

.Strong interpersonal skills to deal effectively with all business contacts

.Professional appearance and demeanour

.Able to work varied shifts,including weekends and holidays

.Language:Able to communicate in English,in both written and oral forms

.Profound ability to process cash transactions accurately

Reference can be provided upon your request

Contact this candidate