Customer Service Sales
Resume:
William Graham
Columbus,Ga *1907
************@*****.*********:************@*****.***
SKILLS
●Exceptional listener and communicator who effectively conveys information verbally and in writing.
●Computer-literate performer with extensive software proficiency covering wide variety of applications.
●Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
●Resourceful team player who excels at building trusting relationships with customers and colleagues.
EXPERIENCE
Alabama Army National Guard, Fort Mcclellan, Al - SGT(E-5)/ 42A Human Resource Specialist
APRIL 2013 - PRESENT
●Performs duties of and supervises the functions of the preceding skill levels.
●Reviews consolidated reports and statistics.
●Prepares recommendations for personnel actions to higher headquarters.
●Reviews and prepares reports and data on strength (gains and losses) of personnel and makes duty assignments of enlisted personnel.
●Reviews cyclic and other reports to assess systems performance.
●Maintains liaison with servicing data processing facility and field managers of interfaced systems.
Cricket Wireless, Columbus, GA - Retail Sales Advocate
JANUARY 2016 - DECEMBER 2016
●Sells no-contract wireless phones, service plans and accessories in a fast-paced environment.
●Delivers outstanding service striving to retain and gain customers.
●Participate in outside sales events or promotions.
●Work flexible hours, weekends and holidays at various locations.
●Performs daily opening and closing procedures.
●Maintain store appearance and helped create a positive working environment.
Planet Fitness, Montgomery, Al - Gym Staff Member
JUNE 2015 - OCTOBER 2015
●Greeted members, prospective members and guests, providing exceptional customer service
●Answered phones in a friendly manner and assist callers with a variety of questions
●Checked members into the system
●Registered new members
●Take prospective members on tours
●Facilitate needed updates to member’s accounts
Harmony Church Recreation Center, Fort Benning, Ga - Staff Member
August 2011 - February 2012
●Reviewed policies and procedures and complete pre-event checklist with designated representative.
●Provided support to all instructors and vendors such as caterers, security, and florists, etc.
●Conducted visual inspection of the facility every 30 minutes ensuring all policies and procedures are being adhered to and enforced, and all safety and cleanliness standards are being met.
●Spot cleaned restrooms, restocked supplies, monitored trash and cleaned floor spills by sweeping, mopping, vacuuming, etc.
●Completed room set-ups and breakdowns including furniture and equipment, for events.
EDUCATION
Georgia Military College, Columbus, Ga
August 2016-Present
Alabama State University, Montgomery, Al
May 2015 - December 2015
Northside High School, Columbus, Ga
2009-2013
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