Customer Service Technical Support

DJWANNA E. BUTLER

**** ****** **, *******, ** ***78

832-***-**** *******@*****.***

PROFESSIONAL SUMMARY

To secure a position that will capitalizes on my office skills, problem solving abilities, and broad customer service background; to be a part of a progressive company, organization or firm that provides opportunities for growth and advancement.

Key Strengths

Skilled in motivating and interacting with the public.

Possess a “pro” company attitude dedicated to growth and profitability in a company.

Disciplined and well organized in work habits with the ability to function smoothly in pressure situations.

Ability to work with new

Material or information to grasp its implications.

Ability to identify problems and implement effective solutions.

Strong ability to multi-task.

PROFESSIONAL EXPERIENCE

Pass It 2 Me Virtual Assistant Services (Independent Contractor) 10/2014-Present

Andy Frain Security 04/2016-Present

Security

Event Staff Screening

Roving Patrol

Concierge Services

Parking/Valet

Wheelchair Assistance

Usher

Pass It 2 Me Virtual Assistant Services

Futuristic International (Contract Service) 04/2015-07/2015

Data Processing

Follow-Ups (calls and/or emails)

Mail Service (pickup and delivery)

Assist with Technical Support

Process equipment upgrades and orders

Scan/Fax/Email

Scheduled Weekly Conference Calls

Arise 11/2014-04/2015

Customer Service for AT&T Mobility

Provide account details

Process payments

Assist with Self Service Options

Assist with Technical Support

Process equipment upgrades and orders

Activate devices

Set up rate plans and features

Make adjustments to bill

View Invoices

American Business Machines, Houston, TX 11/2012 – 07/2014

Admin. Assistant

Implemented contract rate increases.

Posted monies received from leasers (Banks) .

Maintained excel spreadsheet for accounts receivable.

Reconciled invoices utilizing our OMD system.

Reconciled Dealer Split contract agreements.

Utilized my external and internal customer service skills by assisting with service and lease contract concerns as well as invoices.

Maintained alphabetic filing system.

Insured that files were backed up by entering into computer filing system.

Check all contract folders for completed documents prior to computer entry.

Made necessary changes to customer information using our OMD system.

Sent out welcome packets for new customers.

11/2012-07/2014

AAA Cooper Transportation, Houston, TX 04/200*-**-****

Clerk (Billing/ Operations/Payroll Clerk)

Data input at an accurate speedy pace for billing purposes .

Trainer and overseer of new employees.

Verified and corrected shipping information.

Processed freight information prior to departure.

Depart, arrive, and preplanned line haul drivers.

Utilized my external and internal customer service skills by assisting with shipment pickups and deliveries.

Maintained payroll utilizing Kronos time keeping system.

Maintained several spreadsheets using excel for checks and balances.

Assistant to company Terminal Manager.

OK Korral Inc, Houston, TX 08/2001-11/2003

Administrative Assistant

Performed office management duties.

Typed correspondence utilizing Microsoft Word.

Composed minutes from staff meetings.

Maintained a time keeping database, utilizing Excel.

Developed and maintained meal reimbursement and attendance records.

Handled customer service inquiries and problems regarding potential enrollees as wells as those presently enrolled.

Assisted in planning and conducting parent’s involvement activities.

Scheduled appointments for Executives.

Provided training to new administrative employees for a steady paced environment.

IKON Office Solutions, Houston, TX 11/1997-08/2001

Sales Support/ Admin.Assistant

Performed office management duties.

Typed sales proposals utilizing PowerPoint.

Maintained a commission database utilizing Access.

Developed and maintained spreadsheets for sales teams utilizing Excel.

Processed lease and maintenance contracts.

Tracked delivery and availability of equipment utilizing OMD.

Handled customer service inquires and problems regarding equipment delivery and repair.

Scheduled appointments for Sales Executives.

Provided training to new employees for a fast paced environment.

PROFESSIONAL SKILLS

Data Entry

Customer Services

Email Management

Appointment Scheduling

Spreadsheet Management

Licensed Security

EDUCATION

Houston Community College ( 77 completed hrs)

University of Phoenix (Medical Billing/Coding Certification)

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