RELEVANT EDUCATION AND EXPERIENCE SUMMARY:

**+ Years IT Technical Support, Many Platforms

PC, Windows, MS Office, AD[1] Installation/Support

Telecommunications, Wireless and Networking

PC Systems and Peripheral Storage & Inventory

Installed and Maintained RAID and Cloud Storage

Maintenance Scheduling and Resource Allocation

Instruct Users and Assist in Solving System Errors

6+ Help Desk, IT Instruction & PC System Maintenance

9+ IT Networking, Configuration Management and SDLC[2]

PC, peripheral, OS, application and network installations

MS Engineering Management Science, Wichita State

MS Mechanical Engineering, Georgia Tech

BS Industrial Engineering, Wichita State

Professor & Instructor, Universities and Industry

Configuration Management, Database Maintenance

Certified Quality Engineer (ASQ)

EXPERIENCE: (Note: Gaps are due to intermittent temporary contracts as taken while working on PhD)

SNT Media Director of Software QA Wichita, KS 11/2015-Present

PC, peripheral, OS, application and network installations and maintenance, Windows, Mac, Linux

Automated Network Load Testing and SQL queries to improve network time to first byte (TTFB) on web sites

Developed automated software testing and infrastructures to standardize web script, HTML, widget and APIs

Wichita State University, Part-time Evening Professor Wichita, KS Present

Provide instruction in Industrial and Manufacturing Engineering (IME) Department

Courses Taught: Graduate-level courses in Systems Engineering and Analysis of Decision Processes

Georgia Tech PhD Candidate Atlanta, GA 01/2005-Present

Ph.D. ABD[3], Georgia Institute of Technology (Georgia Tech) in Industrial and Systems Engineering

Dissertation: Simulation of DoD Unmanned Aerial Vehicle (UAV) Software, maintenace, Test and Fielding

Most likely will not complete this; change in direction away from academia and more on industry

Bombardier-Learjet Project Manager Wichita, KS 01/2014-03/2014

Project manager for IT system maintenance, support and Enterprise Resource Planning (ERP)

Facilitating the FAA certification of the L85 aircraft by assuring design and quality standards are met

Collabera with IBM at Spirit Aerosystems Project Manager Wichita, KS 03/2011-09/2011

Extended contract for project management consultation on a major IT and LAN infrastructure migration effort

Maintained and updated PC systems, data storage, operating systems and approved applications

Worked with cross-functional teams to determine the impact of design changes and configuration

Hawker Beechcraft (HBC) Supply Chain Specialist Wichita, KS 07/2009-01/2010

Sixth-month contract for consultation: optimizing the IT supply chain and determine cost savings areas

Used SAP for Enterprise Resource Planning (ERP) as it related to finding cost savings areas

Advised on the procurement, inventory control, suppliers and technology regarding PC systems

Led and mediated HBC cross-functional teams and supplier meetings to determine new PC architectures

Interactive Communications International Project Manager Atlanta, GA 02/2007-11/2008

Managed up to 25 simultaneous high profile projects and personnel in the Project Management Office and IT

Projects involved the fielding of equipment and software in the stored-value card industry; database intensive

Maintained LAN configuration and applied SDLC to functional requirements, source code and test plans

Routinely interfaced with sales, customers and users to resolve complaints or issues in PC systems

Evaluated and monitored work flow, performed gap analysis and ensured adherence to work packages

Georgia Tech Research Institute Sr. Research Engineer Atlanta, GA 01/1997-05/2006

Project Manager and resource for networking IT research projects ranging from $50k to over $10M annually

Led and participated in the maintenance of PC systems infrastructure and web-based information systems

Developed project proposals, budgets, SOWs, designs, schedules and contracts for new opportunities

Allocated material and personnel resources to satisfy function and design requirements for PC systems

Performed countless OS, application, virus protection and network installations and provided maintenance

Applied SDLC, UML and Agile iterative design metrologies in software and firmware development projects

AT&T (BellSouth) Supply Chain Manager Atlanta, GA 10/1995-01/1997

Negotiated and managed multi-million dollar IT re-engineering projects with supply chain partners

Developed performance metrics and technical contract provisions to ensure supplier project performance

Performed OS, application, virus protection and network installations and provided maintenance

Provided direction on the maintenance and selection of new PC systems and software supply chain partners

Westinghouse Sr. Engineer Aiken, SC 06/1989-10/1995

General technical resource for engineering and IT projects at the Savannah River National Laboratory

Performed numerous QA/technical audits internally and on vendor contracts ensuring compliance to standards[4]

Developed and provided instruction to employees on engineering and IT topics (07/1993-10/1995)

Served as an IT Subject Matter Expert (SME) on Tiger Teams and walk-downs for system qualification

Received two Westinghouse Achievement Awards for software and improving engineered systems

Patent Disclosure for developing an MIS to aid users in complying with a complicated government policy

Patent disclosure for developing a system to qualify a legacy design to current design and regulatory standards

Wolf Creek Nuclear Operating Corp. (WCNOC) Engineer I, II and III Wichita, KS 10/1981-03/1989

Certified Lead QA and Software QA auditor for vendors to the Wolf Creek Nuclear Power Plant (WCNPP)

Audited over forty vendor manufacturing facilities to ensure compliance to design and regulatory requirements

Approved the resolution of audit findings and test result discrepancies (e.g., Nonconformance Reports[NCR])

Evaluated supplier’s technical capability and QA programs prior to purchasing materials and services

Developed a knowledge-based PC system to prevent the acceptance of fraudulent materials (e.g., fasteners)

EDUCATION (Completed Degrees):

Georgia Tech, M.S. Mechanical Engineering

Major: Feedback & Control Systems and Physical Systems Modeling/Simulation, GPA: 3.9

Wichita State University, M.S. Engineering Management Science

Thesis: Development of a PC knowledge-based system, GPA: 3.6

Wichita State University, B.S. Industrial Engineering, GPA: 3.0

RELEVANT TECHNICAL SKILLS:

MS Office Suite, Visio, MS Exchange Server, MS SQL Server, AutoCAD, Catia, MatLab, SAP, Active Directory

MS Windows Maintenance, HTML, XML, Solaris, Linux, Apache, Mac OS, Oracle, UML, SLDC, Agile, MySQL, Java

Hardware and Networking: WinTel PCs, Sun Workstations, Macs, Cisco Switches/Routers, Novell

Design of Experiments (DOE), Pareto Analysis, ANOVA, Regression Analysis, Six Sigma & Taguchi procedures

CERTIFICATIONS AND OTHER:

Certified Quality Engineer (CQE) by the American Society for Quality (ASQ) Six Sigma Related

Member, American Mensa Society

Member, Alpha Phi Mu Industrial Engineering Honor Society

Member, America's Who's Who in America 2009 (Marquis)

Held U.S. Department of Energy "Q" and "L" and U.S. Department of Defense "Secret" security clearances

[1] MS Active Directory Service

[2] Software Development Lifecycle

[3] All But Dissertation: official designation for all courses and comprehensive exams completed; only dissertation remains

[4] Industry and government standards such as U.S. CFRs, SEI’s CMMi, IEEE, ASME, ASTM, ITE, ISO, NIST and others

Contact this candidate