RELEVANT EDUCATION AND EXPERIENCE SUMMARY:
**+ Years IT Technical Support, Many Platforms
PC, Windows, MS Office, AD[1] Installation/Support
Telecommunications, Wireless and Networking
PC Systems and Peripheral Storage & Inventory
Installed and Maintained RAID and Cloud Storage
Maintenance Scheduling and Resource Allocation
Instruct Users and Assist in Solving System Errors
6+ Help Desk, IT Instruction & PC System Maintenance
9+ IT Networking, Configuration Management and SDLC[2]
PC, peripheral, OS, application and network installations
MS Engineering Management Science, Wichita State
MS Mechanical Engineering, Georgia Tech
BS Industrial Engineering, Wichita State
Professor & Instructor, Universities and Industry
Configuration Management, Database Maintenance
Certified Quality Engineer (ASQ)
EXPERIENCE: (Note: Gaps are due to intermittent temporary contracts as taken while working on PhD)
SNT Media Director of Software QA Wichita, KS 11/2015-Present
PC, peripheral, OS, application and network installations and maintenance, Windows, Mac, Linux
Automated Network Load Testing and SQL queries to improve network time to first byte (TTFB) on web sites
Developed automated software testing and infrastructures to standardize web script, HTML, widget and APIs
Wichita State University, Part-time Evening Professor Wichita, KS Present
Provide instruction in Industrial and Manufacturing Engineering (IME) Department
Courses Taught: Graduate-level courses in Systems Engineering and Analysis of Decision Processes
Georgia Tech PhD Candidate Atlanta, GA 01/2005-Present
Ph.D. ABD[3], Georgia Institute of Technology (Georgia Tech) in Industrial and Systems Engineering
Dissertation: Simulation of DoD Unmanned Aerial Vehicle (UAV) Software, maintenace, Test and Fielding
Most likely will not complete this; change in direction away from academia and more on industry
Bombardier-Learjet Project Manager Wichita, KS 01/2014-03/2014
Project manager for IT system maintenance, support and Enterprise Resource Planning (ERP)
Facilitating the FAA certification of the L85 aircraft by assuring design and quality standards are met
Collabera with IBM at Spirit Aerosystems Project Manager Wichita, KS 03/2011-09/2011
Extended contract for project management consultation on a major IT and LAN infrastructure migration effort
Maintained and updated PC systems, data storage, operating systems and approved applications
Worked with cross-functional teams to determine the impact of design changes and configuration
Hawker Beechcraft (HBC) Supply Chain Specialist Wichita, KS 07/2009-01/2010
Sixth-month contract for consultation: optimizing the IT supply chain and determine cost savings areas
Used SAP for Enterprise Resource Planning (ERP) as it related to finding cost savings areas
Advised on the procurement, inventory control, suppliers and technology regarding PC systems
Led and mediated HBC cross-functional teams and supplier meetings to determine new PC architectures
Interactive Communications International Project Manager Atlanta, GA 02/2007-11/2008
Managed up to 25 simultaneous high profile projects and personnel in the Project Management Office and IT
Projects involved the fielding of equipment and software in the stored-value card industry; database intensive
Maintained LAN configuration and applied SDLC to functional requirements, source code and test plans
Routinely interfaced with sales, customers and users to resolve complaints or issues in PC systems
Evaluated and monitored work flow, performed gap analysis and ensured adherence to work packages
Georgia Tech Research Institute Sr. Research Engineer Atlanta, GA 01/1997-05/2006
Project Manager and resource for networking IT research projects ranging from $50k to over $10M annually
Led and participated in the maintenance of PC systems infrastructure and web-based information systems
Developed project proposals, budgets, SOWs, designs, schedules and contracts for new opportunities
Allocated material and personnel resources to satisfy function and design requirements for PC systems
Performed countless OS, application, virus protection and network installations and provided maintenance
Applied SDLC, UML and Agile iterative design metrologies in software and firmware development projects
AT&T (BellSouth) Supply Chain Manager Atlanta, GA 10/1995-01/1997
Negotiated and managed multi-million dollar IT re-engineering projects with supply chain partners
Developed performance metrics and technical contract provisions to ensure supplier project performance
Performed OS, application, virus protection and network installations and provided maintenance
Provided direction on the maintenance and selection of new PC systems and software supply chain partners
Westinghouse Sr. Engineer Aiken, SC 06/1989-10/1995
General technical resource for engineering and IT projects at the Savannah River National Laboratory
Performed numerous QA/technical audits internally and on vendor contracts ensuring compliance to standards[4]
Developed and provided instruction to employees on engineering and IT topics (07/1993-10/1995)
Served as an IT Subject Matter Expert (SME) on Tiger Teams and walk-downs for system qualification
Received two Westinghouse Achievement Awards for software and improving engineered systems
Patent Disclosure for developing an MIS to aid users in complying with a complicated government policy
Patent disclosure for developing a system to qualify a legacy design to current design and regulatory standards
Wolf Creek Nuclear Operating Corp. (WCNOC) Engineer I, II and III Wichita, KS 10/1981-03/1989
Certified Lead QA and Software QA auditor for vendors to the Wolf Creek Nuclear Power Plant (WCNPP)
Audited over forty vendor manufacturing facilities to ensure compliance to design and regulatory requirements
Approved the resolution of audit findings and test result discrepancies (e.g., Nonconformance Reports[NCR])
Evaluated supplier’s technical capability and QA programs prior to purchasing materials and services
Developed a knowledge-based PC system to prevent the acceptance of fraudulent materials (e.g., fasteners)
EDUCATION (Completed Degrees):
Georgia Tech, M.S. Mechanical Engineering
Major: Feedback & Control Systems and Physical Systems Modeling/Simulation, GPA: 3.9
Wichita State University, M.S. Engineering Management Science
Thesis: Development of a PC knowledge-based system, GPA: 3.6
Wichita State University, B.S. Industrial Engineering, GPA: 3.0
RELEVANT TECHNICAL SKILLS:
MS Office Suite, Visio, MS Exchange Server, MS SQL Server, AutoCAD, Catia, MatLab, SAP, Active Directory
MS Windows Maintenance, HTML, XML, Solaris, Linux, Apache, Mac OS, Oracle, UML, SLDC, Agile, MySQL, Java
Hardware and Networking: WinTel PCs, Sun Workstations, Macs, Cisco Switches/Routers, Novell
Design of Experiments (DOE), Pareto Analysis, ANOVA, Regression Analysis, Six Sigma & Taguchi procedures
CERTIFICATIONS AND OTHER:
Certified Quality Engineer (CQE) by the American Society for Quality (ASQ) Six Sigma Related
Member, American Mensa Society
Member, Alpha Phi Mu Industrial Engineering Honor Society
Member, America's Who's Who in America 2009 (Marquis)
Held U.S. Department of Energy "Q" and "L" and U.S. Department of Defense "Secret" security clearances
[1] MS Active Directory Service
[2] Software Development Lifecycle
[3] All But Dissertation: official designation for all courses and comprehensive exams completed; only dissertation remains
[4] Industry and government standards such as U.S. CFRs, SEI’s CMMi, IEEE, ASME, ASTM, ITE, ISO, NIST and others