Customer Service Engineer

CARLOS A. VARGAS

*** ***** ******* ***, #***, Memphis, TN 38120 U.S.A. Cell: 901-***-**** e-mail: **************@*******.*** Linkedin: https://www.linkedin.com/in/carlos-vargas-tn9013000043 WORKING EXPERIENCE

ALSAC / St. Jude. Nonprofit Organization. United States Costumer Service October 2016 – Present

Bilingual customer service representative, donor service specialist HOME DEPOT. Retail Store. United States

Costumer Service May 2016 – October 2016

Award of recognition for excellent customer service MERAND HOLDING GROUP. Mining, Manufacturing Industry, Sales and Project Management (EPC). Venezuela Project Leader May 2013 – February 2015

Designed, developed and executed an EPC project involving machinery sales, two-year raw materials supply contracts and civil engineering construction to enhance a warehouse, totaling a value of $2 Million and less than 10% deviation versus forecast

Performed planning and contributed to the execution of a construction project involving five mechanical warehouses across the country for a public-sector client whit an estimated value of $12 Million including civil engineer, construction, equipment and training SMURFIT KAPPA GROUP PLC. Paper & Forest Industry Venezuela Maintenance Superintendent May 2011 – April 2013

Designed and analyzed key maintenance indicators (i.e. MTBF, MTTR, Machinery Availability (MA), Mechanical Efficiency) and contributed to improvements of 15%+ on mechanical efficiency

Planned and executed key maintenance operations, including corrugating roll replacements, critical in what is referred to time and budget

Implemented SAP Preventive Maintenance modules for flexographic machines AVON PRODUCTS INC. Personal Products Manufactory Industry Venezuela Maintenance Superintendent February 2010 – May 2011

Managed, implemented, commissioned, and accountable for maintenance capital investment and R&D projects totaling $120.000

Led efforts to reduce stock-outs indicators, the most important KPI for this operation, thereby increasing the mechanical efficiency of the plant in more than 25% and reached 75% OEE (Overall Equipment Efficiency)

Accountable for an Annual Maintenance Budget of $700,000, reducing the costs of emergency repairs and using more than 60% of the budget for upgrades and scheduled maintenance

Initiated process improvements in control and management of spare parts warehouse that led to savings of close to $250,000 per year EAGLEBURGMANN GROUP. Industrial Machinery, Industrial Service Venezuela Project Engineer September 2008 – July 2009

Led project to overhaul and replace mechanical seals and auxiliary systems for a large refinery according to API 682, meeting the requirements of international insurance companies, with a project cost of $3 Million

Prepared technical and commercial proposals for services in the Oil & Gas Industry (refinery and power plants) including technical presentations for engineering consultants and sealing technology firms, exceeding the sales target of the special seals team by $200,000+ GRUPO PHOENIX. Packaging Industry Venezuela

Manufacturing Engineer May 2006 – June 2008

Created Preventive Maintenance Department, with special involvement in improvements for an extrusion / thermoforming plastic line in which MTBF was increased 15%, reactive maintenance was reduced 50%, and efficiency was increased from 50% to 75%

Managed project involving product design changes to increase packaging capacity and reduce final weight, leading to a reduction in the use of packaging materials by 20% which improved profitability of a product line by at least 3%

Re-designed molds and tools of existing thermoformed plastic products in order for these to work in new installed machinery

Built and strengthened relationship with customers, performing technical visits and understanding client needs and expectations EDUCATION

Universidad Católica Andrés Bello (UCAB) Caracas, Venezuela Master in Project Management (Thesis Pending) 2013 Universidad Simón Bolivar (USB) Caracas, Venezuela Mechanical Engineer Degree 2005

Member of ASME USB Students Association. Design Manager of Technical Division with Second Prize Winner among 50 Universities SOFTWARE SKILLS

Autodesk Inventor Professional (Advanced) AutoCAD (2D & 3D Advanced) Solidworks (Advanced) Microsoft Office (Advanced) Microsoft Project (Intermediate) SAP (Maintenance Module) OTHER ACCOMPLISHMENTS

Autodesk Inventor Professional Trainer at AUTODESK Authorized Training Center for 10+ years (http://www.institutoarts.com.ve)

University Instructor: AutoCad, Physic I, Mechanics (Santiago Mariño Institute; http://www.psmmaracay.edu.ve) LANGUAGES

Bilingual (English /Spanish) - Second Half 2009: English Course at Twins Towers College in London / ESOL certificated STRENGHTS (Capabilities)

Self-driven

Learning on the fly

Proactive

Leadership

Teamwork

Problem solvin

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