Customer Service Sales
Resume:
Qaed H. Alqadhi 646-***-****
**th Street, Apt. # 1 ****.*******@*****.***
Astoria, NY 11105
Qualification summary:
Trained IT professional with lengthy experience in multi-national telecommunications, technology, and media companies.
RESIDENT STATUS
Green Card Holder
CERTIFICATIONS
Microsoft certified Solution Associate (MCSA) in progress
Microsoft certified professional (MCP) 2012
EMC Sales Accreditation Consolidation 2010
TRAINING
Microsoft Windows Server 2012 installation and Configuration
DHCP, DNS, IPv4, IPv6, TCP/IP, Active Directory, GPO, hyper v,
Industry Standard Architecture and Technology for servers
Information system management
Implementing MSA Storage Solutions
Customer Service Excellence
Microsoft office 97, 2000 & XP (Word, Excel, Outlook & Power Point) at Al-Bayan Institution
Operating system: MS DOS & Windows ME, 2000, & XP, Pascal, Basic
COMPUTER SKILLS
VOIP, HUD,Pbxi,Asterisk, Salesforce .
Barracuda(SSL VPN,Web filter and Spam Virus filter).
Operating Systems: MS Windows 95/98/NT/2000/XP,Vista, Windows 7.
Windows servers, Troubleshooting, Hardware, Software Instillation, Help Desk Support, Information Technology.
Computer Repair, Customer Service, business Planning, Sales, Computer Hardware.
Programming languages: C, PASCAL and basic.
Multimedia applications: Adobe Photoshop 5.5/3.0.
Hardware: Cisco Routers/ Switches, RAM, printers, LAN.
Other applications: Visual Basic, MS Exchange 5.5, MS Office 2000/XP.
WORK EXPERIENCE
National Debt Relief
IT Team Leader/manager February 2014-Present
• Manage ten staff members six in New York head quarter two in Los Angeles office and two in Las Vegas .
• Provide IT services for almost 600 users such as: installation, configuration, diagnose, repair, security and provided
infrastructure supports for various Microsoft Servers.
• Monitor and report on activities and provide relevant management information.
• Diagnose user problems and needs, identify their source, and determine possible solutions.
• Participate in the development of training materials and assist in conducting training workshops.
• Ensure and monitor daily tasks like: troubleshooting, Installing, upgrading etc.
• Evaluate security risks and support networking appliances and software such as: firewalls, security software, and other
protocols that provide enhanced network security.
• Provide assistance in procurement and evaluation of IT equipment and documentation
• Provide requested and expected IT duties such as: back up, installation of various Microsoft servers, installation of
network and related jobs, monitoring, budgeting, planning etc.
• Manage Active Directory 2010.
• Manage exchange 2010.
• Manage Barracuda massage archiver and cloud control.
• Manage Barracuda security getaway (spam filter).
• Manage Barracuda web filter.
• Manage Barracuda VPN.
• Manage e-fax server.
• Create and troubleshoot GPO for user control and software installation.
Smoothlink Inc. August 2011 – February 2014
IT Administrator
As an IT Administrator, I create and maintain close relationships with retail customers and solve all IT issues. I provide technical support for day-to-day operations. Furthermore, I assess the IT needs of the company and recommend new IT services, hardware, software, etc.
Provided retail customer IT support
Built client relationships by resolving all technical support issues
Managed sales of SIM card and account activation
Silk Road Group/ Partner of DELL September 2009 - Sept 2010
Supervisor/ Administrator
As an IT administrator, I was hired to manage and develop business plans for the long- term future of the IT department. I evaluated and revised project plans to meet changing project demands and efforts to improve IT processes. I ensured project deliverables met highest quality standards and requirements. Researched new products and information technology innovations, identified new market opportunities, exchanged experience between companies at conferences and determined the needs of these companies. As well as developed and maintained good professional relationships with business and IT partners.
Setup and maintained larger servers for banks, large scale corporation, public department, department ministries and Mobile companies (Clariion,Celerra,Centera,Symmetrix)
Responsible for project management technology assessments with other large scale corporation
Supervise a team of three workers, while working closely with management, external vendors and advisors.
Aganinah TV Channel February 2008 - September 2009
Channel Supervisor /IT Administrator
As a full time Supervisor, I acted as a liaison between the producers and technical crews in charge of all aspects of programs, shows, broadcasts and oversight of the technical support crew. I was responsible for developing and sustaining new sales channels while contacting, establishing and maintaining professional relationships with customers, sales representatives, and internal staff.
Managed ten staff members
Managed daily broadcasting schedule
Wrote daily broadcasting report
Acted as a liaison between the broadcast department on behalf of corporate headquarters
Responsible for all maintenance and server issues for windows server 2003
Promoted public sales initiatives
Orascom Telecom/Iraqna May 2005 - July 2007
IT Administrator/Manager
After being quickly promoted twice within a few months of my start date, I became the IT manager with cross – departmental responsibility including reporting, costumer management, and management of IT responsibilities. I maintained close relationships with customers, was involved in the day-to-day support of users, and was responsible for the efficiency of the support department and the technicians working within it, as well as overseeing computer services team. I recruited new customer service employees, supervised the trainings of customer service telephone operators, managed the work schedule, and planning and executing sales plan.
Responsible for the sales and marketing division
Managed sales of SIM card and account activation
Built client relationships by resolving all technical support issues
Directed network solutions and computer repair
Managed the payroll for the entire group (35 staff members)
Provided project management support when necessary
Reconciled sales reports with sales reports with sales representative including reports
Al-Jazeera Group June 2002 - February 2005
IT Specialist
As an IT Specialist I was responsible for installing, maintaining and troubleshooting all computer hardware and software for Windows 95, 98, NT, 2000, XP, Vista and Windows 7 within organization. Helped build and maintain computer networks, as well as install and update software on the laptops of employees who needed access to various databases and applications to perform their daily tasks. Also served as a database administrator and computer security specialist I was responsible for overseeing staff, ensuring they were trained properly, followed company guidelines and policies, performed the job satisfactorily and ensured feedback was given on consistent basis.
Managed five staff members
Repaired and supplied computer parts based on clientele requirements
Responsible for branch sales and marketing
Responsible for reporting to company headquarters
Managed centralized help desk
Acted a resource adviser by making hardware and software acquisition recommendations as well as provided needs assessments for clients
Assisted with the planning, design, research and acquisition of new and upgraded hardware, software and network technology
EDUCATION
Al-Ma'amoon University, Bachelor of science in Computer, 2005
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