Manager Customer Service

MARIE A. SOTERO

(C) 214-***-**** ***********@*****.***

Summary

To secure a clerical position that will allow me to use my clerical and customer service skills and provide opportunity

for growth.

Skills

* Clerical * Administration and Management

* Customer and Personal Service * Speaking and Active Listening

* Sales and Marketing * Judgment and Decision Making

Experience

MANAGER/ASSISTANT MANAGER/LEASING AGENT 11/2005 to Present

VARIOUS MANAGEMENT COMPANIES DFW METROPLEX

Managed properties in Mesquite, TX and several properties in Dallas, TX. and Assistant Manager in Dallas, Plano, Euless, and Bedford, TX. Worked as a Leasing Consultant at properties in Dallas and Grand Prairie, TX. I overlooked the everyday handling of business.

Collected and posted monies to accounts, posted bills to be paid, associated with vendors, contracted vendors to do work on property.

Order materials for maintenance and office supplies as needed, inventory of supplies also in office.

Filled out, totaled hours, and prepared time sheets to send to payroll for processing.

Answered phones, take work orders, deposits to bank, also Panini scanner for bank deposits, open accounts with vendors, and all other aspects of working in the apartment industry.

Operate office equipment, such as fax machines, copiers, panini, or phone systems and arrange for repairs when equipment malfunctions.

Compose, type, and distributed correspondence, or reports, such as lease violations, notices to residents, letters to

vendors and/or corporate and weekly/monthly reports.

Created, maintained, and entered information into databases, such as, Rent Roll, AmRent, TAA Bluemoon, Onesite,

Rent Manager, and AMSI.

FINANCIAL COUNSELOR 09/1997 to 10/2001

PARKLAND HEALTH & HOSPITAL SYSTEMS – DALLAS, TX

Assisted patient's with obtaining financial assistance through Government, State, City, and County funding programs,

data entry, answered phones, set appointments, posted payments, worked side by side with TDHS workers to get

patients on Medicaid, food stamps, etc, filed, put patients on payment plans, collected and posted monies received,

and all other aspects of working in a business office for a hospital or clinic.

HCA II - Health Center Assistant II 08/1991 to 02/1994

DALLAS COUNTY HOSPITAL DISTRICT – DALLAS, TX

Answered phones, set appointments, filed, translated for doctors, greeted patient's, made doctor's schedules, worked

with 6 doctors in a pediatric clinic, posted payments, etc...

Education

CERTIFICATE: CLERICAL & G.E.D Jan 1988

SER/Jobs for Progress, Inc – DALLAS, TX

Clerical, bookkeeping, filing, accounting training and G.E.D.

Language

English, Spanish

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