Customer Service Sales
Resume:
SN
OBJECTIVE
To integrate my analytical,
communication, organization,
and customer service skills in
a capacity that offer vigorous
potential for continue growth
and development.
SKILLS
Proficient in Microsoft
Products and search
engines
Proficient in hospitality
based software such as
Springer Miller Host,
POS & Touch, M3,
SalesPro, Hotel
Effectiveness, Oasis
Outsourcing, and
Kronos
Team-oriented
approach with the
ability to gain
cooperation from
different areas and
levels within an
organization.
ACCOUNTING STEPHANIE EXECUTIVE ADMIN. ASSISTANT NICKOLOFF NOTARY PUBLIC EXPERIENCE
THE SHORES RESORT & SPA DAYTONA BEACH SHORES, FL
ASSISTANT CONTROLLER • 07/2013 TO PRESENT
Audit and reconcile front desk and POS systems, prepare daily consolidated reports to enter into financial systems and prepare daily deposits
Prepare financial reports and conduct month-end closing processes including tax exemption reporting
Perform all general accounting functions including AR/AP, account reconciliation, and credit card reconciliation Perform weekly forecasting and yearly budgeting
General cashier responsible for creating and maintaining signed personnel contract and month-end counts. Submitting petty cash receipts on a timely basis
Maintaining organized filing system for all direct bill applications, follow-up on aging accounts and conduct weekly credit meetings
HR COORDINATOR (INTERIM/DUAL ROLE) • 07/2014 TO 04/2016 Coordinate and conduct new hire orientations and re- orientations
Track all applications/resumes from acceptance to final disposition and communicate to proper managers as needed SALES COORDINATOR • 09/2010 – TO 07/2013
Created and maintained contracts for DOS and sales managers including new merge documents for hotel and typed all proposals in timely manner
Answered vendor and customer calls and responded as needed with specific information (i.e. rooming lists, billing information, and hotel information). Follow through with reservations, front desk and accounting
Attended all sales and pre-conference meetings
2
EDUCATION
DUAL DIPLOMA • 1988 •
WHITTIER REGIONAL
VOCATIONAL TECHNICAL HIGH
SCHOOL
•Graphic
Communications/Graphic
Arts
***********@***.***
DELAND, FL
NOTARY PUBLIC AS OF 2010
Prepared convention kits and collateral as needed and maintained office supplies
Created, mailed and maintained log for complimentary gift certificate requests, including holiday trades with other properties
Conducted property tours to guests when needed or
appropriate and sent appointment letters, thank you letters, and tentative bookings to guests
REMINGTON COLLEGE, CORP. OFFICE HEATHROW, FL
PROJECT WRITER/BUSINESS WRITER • 12/2007 TO 09/2010 Created and maintained training materials for processing prospective student information
Assisted in hiring, processing, and maintaining employee records and scheduling/time information
Maintained department’s daily, weekly, and monthly activity/analysis reports
Continued training of call center team on updated policies and procedures
PROJECT COORDINATOR/ADMIN. ASSISTANT •11/2006 TO 12/2007 Implemented companywide communications project
Evaluated vendor quotes for purpose of receiving, printing, and mailing of standardized student correspondences
Prepared and distributed project analysis reports
Assisted in state licensing of Admissions Representatives for campuses
Developed new procedures and trained call center team in same CUSTOMER SERVICE REPRESENTATIVE •07/2006 TO 11/2006 Assisted prospective students and scheduled interviews for specific campuses
Monitored daily incoming missed calls and created a process for reverse calling
Established and maintained daily activity logs
Assisted in creating desktop training presentation CONTINUED EDUCATION & LEADERSHIP
DEVELOPMENT
The Basics of Knock-Your-Socks-Off Service:
Padgett Thompson Seminars • 02/2007
Stress Management & Coping Skills for Customer Service Professionals: Padgett Thompson Seminars • 07/2008 Sales & Use Tax Workshop: Fred Pryor Seminars • 04/2016
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