Engineer Customer Service
Resume:
Steven Eilertson
Summary:
Experienced Production / Quality Engineer. Majority of career has been spent in the paper industry, but desires to explore other manufacturing processes. Focus on productivity and quality, while being the supplier of choice for customers.
Education:
University of Minnesota (St. Paul), Bachelor of Science: Paper Science and Engineering (1986)
Summary of Qualifications:
Successful motivation and development of employees.
Quality / Customer focus: Experimentation to improve existing grades and develop new grades, Complaint resolution, Auditing (ISO and Self-Assessment).
Troubleshooting / Problem Solving and Continuous Improvement skills (Six-Sigma, Kaizen).
Lean focus: Daily KPI, OBG reporting and weekly equipment performance updates.
Safety and Environmental awareness.
Personnel traits: Ethical, High expectations of self / others, Fair, Driven, Detail orientated, Critical thinker.
Experience:
2015 – Present: Graphic Packaging International, Kalamazoo, Michigan
Recycle Board Machine Production Engineer
Manage the Dryend of the machine, specifically focusing on the operation of the Coaters (Bar and Curtain). Supervise the workforce including education about the operation of the equipment and the quality of the product. Plan and run experiments to address quality and customer concerns. Also plan / execute equipment maintenance.
Daily responsibilities for managing KPI’s (Safety, Quality, Production, Training, Cleanliness, and Lean Action Items).
2011-2015: Domtar; Ashdown, Arkansas
Specialty Papers New Product Development / Quality Engineer
NPD team established a regimented process for developing new grades (from inquiry to manufacturing).
oWork with operations, marketing, sales, customers, and vendors to develop product “recipes”.
Quality responsibilities; supervise Test Lab personnel, monitor out-of-spec paper, determine capability.
Root Cause / Corrective Action for complaints and Team Leader to study causes of upsets (TSO, Baggy rolls).
Auditing (ISO 9001 trained):
oMonthly audits of ISO (Operating Procedures), Centerlining, and Housekeeping.
oLocation leader of Quality Self-Assessment audit, which led to a Gap Analysis and Action Plans.
Occasional Environmental tasks and Department Safety Leader (Safety Observations / Risk Assessments).
2006-2011: 3M, Nevada, Missouri
Product Engineer (IATD) for double-sided silicone coated liners. Various substrates and numerous silicone formulations.
Paper Raw Material contact (Paper / Glassine / Polycoated paper / PET).
Extensive Experimentation (ERR’s):
oDual Sourcing, NPD, Insourcing, Requalification, Research of an Asia Paper Supplier, Complaint research.
oMoisturizer Qualification: Start-up / qualification engineer.
Six-Sigma Projects / Savings (including Lean projects):
oUse of the DMAIC process: Silicone savings, RM Paper savings, Yield Improvements, Start-up Waste Reduction, etc. (>$1,000,000 savings in 4 years for documented projects as a Green Belt).
1995-2006: Boise Paper Company, International Falls, Minnesota
Process Engineer / Product Development Engineer / Supervisor / Environmental Engineer
Engineering positions for 7 years dedicated to Stock Prep, Papermachines, Off-Machine Coater / Supercalendar.
oSpecialty Paper process improvement, product development, and new equipment installations.
oEnvironmental Engineer for Water Quality (NPDES Permit).
Rotating shift Line Supervisor for three Papermachines and all associated processes (40 employees), 3 years.
oDevelopment, with crew input, of SOP’s, Centerlining, Complaint procedure, Training, etc.
oEmployee recognition, as well as discipline.
1986-1995: Ketchikan Pulp Company (Louisiana – Pacific), Ketchikan, Alaska
Process / Environmental Engineer, Hazardous Materials Supervisor
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