Customer Service, Data Entry, administrative/office assistant

Pallavisree Vasanth Tambraparni

Mobile: 301-***-**** E-mail: ************@*****.***

An administrative assistant/office assistant/receptionist/data entry specialist/customer service representative

Computer Skills:

Microsoft Word, Excel & PowerPoint

Typing 40+ WPM

Data Entry in AVIS, Microsoft Excel and Access

Google Gmail and Google Calendar

QuickBooks Accounting Software

Work Experience:

Worked as a contractor for Xerox Company as a data entry clerk. Duties include reviewing license plate images, entering new license plate information into database, updating license plate information in database, and updating HOVLane information in database. (November 30,2015-February, 19,2016)

Worked as a customer service representative/receptionist for Tuckers Heating Cooling and Plumbing. Customer service: Answering phone calls, booking, scheduling, rescheduling and canceling appointments, transferring phone calls to senior technicians and senior employees, running credit cards and taking credit card payments. Administrative duties: filing, photocopying, faxing and scanning documents, data entry in Excel and Access, typing letters and memos in Word. (November 17, 2014-January 17, 2015)

Worked as a volunteer administrative assistant/receptionist for Campaign for America’s Future Customer service/receptionist duties: Front desk, answering phones, greeting customers and visitors, guiding and directing visitors to appropriate meetings, conference rooms, and personnel. Administrative duties: filing, receiving mail and packages, sorting mail, preparing outgoing mail, photocopying, faxing, scanning, data entry in Access and Excel, typing letters and memos in Word. Other receptionist duties: Coordinating and scheduling conference rooms, managing inventory for office supplies including kitchen and pantry. Special Assignment: Assisted Lead Organizer during Awards Gala event as an usher, greeting hostess, and at the front registration desk. (August 25, 2014-November 15, 2014, March 24, 2015-May 25, 2015)

Worked as office services clerk for Department of Assessments and Taxation, State of Maryland.

Administrative duties: filing, data entry, updating databases, photocopying, faxing, scanning, mailing documents and forms. Customer Service: Answering phones, front desk/counter help, help with questions about company website, forms, and applications. (March 5, 2014-July 25, 2014)

Worked as a volunteer Administrative/Office Assistant for Montgomery County Women’s Voter Organization: Administrative duties: Filing, photocopying, scanning, faxing, data entry in Microsoft Excel and Access creating documents using Microsoft Word, opening and sorting mail, collating together large bulk mailings including Voter’s calendar orders, assembling information binders, packets, brochures and pamphlets. Customer service: Answering phones Seasonal duties: Assisted with fundraising activities, guided elderly members and other members to renew their membership, conducted group activities, including training differently abled adolescents and adults in learning specific office duties. (2009-2011)

Worked as a volunteer tutor for US Citizenship & Immigration Test: Tutored speaking and writing skills, grammar, spelling, punctuation, capitalization, and American history. (July2011-August2011)

Education/Training:

Online course, Explore a Career in Medical Transcription, Montgomery College, MD (July, 2016)

Online course, Explore a Career in Medical Coding, Montgomery College, MD (June, 2016)

Online Course, Fundamentals of Administrative Assistant, Montgomery College, MD (October, 2015)

Online Course, Medical Terminology, Montgomery College, MD (October, 2015)

Bachelor of Science, Communication Studies, Towson University, Baltimore, MD 3.0 GPA-Dean’s List–(December 2001)

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