Customer Service Office
Resume:
Tashawna Shaw
**** ******** ** ****** ******* GA, 30127
***************@*****.***
EDUCATION:
G.E.D, West Georgia Technical College, Douglasville, GA conferred, October 2016
Teller Certification, Kingston, Jamaica conferred, March 2012
High School Diploma Hampton High School, St. Elizabeth, Jamaica conferred, June 2007
OBJECTIVE:
I am eager to secure employment with an organization that provides valued products and services while maintaining an intense focus on providing excellent customer service. Moreover I’m seeking a company that I can grow with.
SKILL AREAS:
Customer Service
Book Keeping
Inventory and Supply Management
Office Management
Proficiency with using personal computers and office equipment
Strong organizational and interpersonal skills
Banking and cash management
Teller services procedures and policies
EXPERIENCE:
Office Administrator, July 2015 – March 2016 Sangster’s Auto Sales and Repair, Douglasville, GA
Answered high volume phone calls, booked appointments, and greeted clients
Maintained logbooks, sign-in/out logs, front desk expenditures, and calls received
Obtained authorization for services and updated customers on repair status of vehicles
Calculated bills for services rendered and collected and processed customer payments
Balanced monthly vendor statements and closed monthly sales invoices
Office Assistant, May 2013 – June 2015 ALL Roofing, Wellfleet, MA
Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
Develop and utilize effective filing and retrieval systems
Maintain office supplies by placing orders and evaluating new products
Prepared payroll for employees
Scheduled appointments for clients
Produced project status reports
Bank Teller, February 2010 – March 2013 City of Kingston Credit Union, Kingston, Jamaica
Opened new customer accounts and closed existing accounts at customer request
Cashed checks and processed deposits upon balance and signature verifications
Promoted new bank products and services to new customers
Referred customer inquiries to appropriate bank departments
Handled all customer complaints and issues with high professional courtesy
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