Customer Service Engineer

Roger Kaeser

**** ****** *****, **********, ** **245

• Cell 502-***-**** •*********@*****.***

SAN Administrator Data Storage Specialist

Technically sophisticated storage solutions professional offering a wealth of experience designing, installing, supporting, and enhancing state-of-the-art storage technologies. Demonstrated ability to partner with client technical staff and OEM provider representatives to assess needs, install and configure equipment, and perform post-implementation support for critical data storage technologies. Expertise providing preventative and remedial support to protect integrity of critical intellectual property. Track record of excellence supporting sales teams and delivering training to junior technicians.

Areas of Expertise:

Storage Systems Configuration

Storage Area Network Design

Deployments and Integrations

Site Preparation

Preventative Maintenance

Troubleshooting

Product Support

Stakeholder Relations

Training & Mentoring

Vendor Relations

Sales Team Support

Backup Policy Administration

Technical Proficiencies

Certifications:

EMC Proven Professional Certification: EMC Technology Foundation, Platform Engineer Symmetrix and Connectrix Specialist, Implementation Engineer Networked Storage SAN Specialist and SAN Expert, EMC Symmetrix/VMAX SPEED Certified, Cisco Data Center Storage Networking Support Specialist

Platforms:

Symmetrix 2-5 DMX 1-4, VNX Block 1-2, VMAX 1-3, VMAX All Flash Array XtremI/O, Unity Block

SAN:

McData switches & SAN routers, Brocade switches, Cisco MDS 9000 switches

Professional Experience

HCA, LOUISVILLE, KY

Consulting System Storage Engineer 03/2013 to Present

Provide Enterprise infrastructure design and build contributions in a fortune 100 company environment with national reach. Provide technical skills that cover a broad range of disciplines and/or a particular technical discipline that is of significance to HCA. Perform any technical project assigned with minimal supervision. Identify, investigate, evaluate and become proficient in new technologies and technical disciplines that are of significance to HCA Healthcare.

VCE, Louisville, ky

Vblock Storage Consultant 08/2012 to 03/2013

As part of the Deployment and Implementation team at VCE, I provided the Storage expertise needed to install and configure the Vblock. I set up the storage per the customer’s requirement on either a VMAX or VNX storage array using Unisphere or SMC Management tools. I also did the zoning on the Cisco MDS series switches for the fibre connection from the UCS blade servers to the storage array. I was on a 6 month Residency in Calgary, Canada supporting a Corporate wide SAP Migration from an IBM storage system to 3 new VCE Vblock system.

Humana Inc., Louisville, KY

Technical Architect, 06/2011 to 08/2012

Perform design and maintenance task including installation, documentation, debugging and performance tuning on complex project with system-wide ramifications. Oversee the administration of Humana’s 11PB Enterprise Storage Area Network, perform upgrades when necessary, monitor system performance.. Also managed 24 Cisco MDS 9513 San Switches and 170+ Cisco 9124E blade switches between 2 Data Centers. Provide day to day up keep of storage request from internal user groups. Develop and manage configuration management process. Final project was the consolidation of 5 storage arrays using a VPLEX Local setup.

EMC Corporation, Louisville, KY

Field Support Specialist, 09/2000 to 06/2011 Leveraging advanced knowledge of EMC’s cutting-edge storage systems, provide technical expertise to field service staff for implementation, upgrade, and support of flagship storage product lines. Team with interdisciplinary staff to conduct assessments and perform site preparation. Facilitate design, installation configuration, modification, and troubleshooting. Coordinate joint problem-solving and issue resolution between client and internal technical staff. Train and mentor junior staff in systems capabilities, diagnostic techniques, and company standards for service excellence.

EMC CORPORATION, Louisville, KY

Senior Customer Service Engineer, 03/1994 to 08/2000

Provided onsite installation, maintenance, and support of EMC storage and SAN equipment for territory covering Kentucky and Southern Indiana. Scheduled service calls and relationship building visits. Served as primary point of contact for educating client in new systems, storage products, and upgrades. Partner with OEM vendors to plan and execute integrations, new installs, and product upgrades.

~ Prior STK storage systems design, installation, and support experience as Customer Service Engineer with Storage Technology ~

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