Profile

Result orientated IT professional with strong Project Management, Business Analysis Organizational Change Management and Software Quality Assurance Management experience working across several verticals such as Healthcare, Mortgage, Medicare, Finance, Airlines, Clinical Research, Railways, and Retail.

Over 15 years’ of experience delivering new/upgrade and sustainment IT projects. A natural relationship builder equipped with skills and strong competencies to adapt quickly and positively to every opportunity to drive successful organizational change.

Core Competencies

End-to-End Project Management

Business Analysis

Cross Functional Project Team Leadership

Process Design and Solution Redesign

Business Process Re-engineering

Vendor Management

(OCM) Organizational Change Management

Sustainment Release Management

QA Leadership/ Management

Risk Re-Assessment & Project Post Mortem

Problem Solving and Decision Making

Major IT Deliverables

Software Conversion Initiatives

Migration to New Technologies

Platform Conversions (Non-SAP to SAP)

ERP Implementations (Seibel / Oracle / SAP)

COTS Integration & Implementation

Infrastructure Upgrade Initiatives

ECM Implementation

Windows Project Server

Experience Summary

Knowledge of PMBOK, PROSCI, AGILE, ITIL, RUP and BABOK standards.

Excellent Stakeholder Management - ability to work across several functional teams for effectively resolving conflicts, - recommend feasible alternative solution options & consensus.

Experienced in developing & managing PMO/Change Management Artifacts (& stage gate deliverables) and Lessons Learned documentation.

Presented Project Performance Metrics dashboard depicting actual versus planned effort.

Created KPI matrix for various departments and aligned with change strategy.

Implemented appropriate controls and governance for risk & change management strategies, for decisions, approvals and conflict resolution and escalation strategies.

Performed AS-IS /TO-BE, Fit- GAP Analysis, Root Cause Analysis and Business Process Workflow Analysis & Mapping.

Developed High Fidelity and Low Fidelity artifacts while ensuring detailed documentation of Functional/ Non-Functional specifications for IT teams and preparation of High-Level presentations for Executives.

Worked closely with developers to enhance Custom Data Types to configure the ERP/COTS Out of the Box vanilla version to suit Functional Requirements.

Prepared Training Needs Assessments for end users and impacted stakeholders.

Good Vendor Management experience; Vendor assessment, formulate & formalize contracts, identify and document risks and ensure high-quality product delivery.

Worked with Business Units & Web Delivery teams to define and harmonize Business Processes and functional workflows, UI, UX browser upgrades.

Technical Skills

SDLC: Waterfall, Iterative (RUP, AGILE)

ERP & COTS: SAP, Oracle, Seibel, ECM, SharePoint, Konfig, Kronos, Kroll, JDA, Innotas

Testing Tools: Spirateam, JIRA, ALM, Bugzilla, TFS

Operating Systems: Mainframe, Windows, UNIX, Linux, Sun Solaris

Database: DB2, ORACLE, SQL Server, MSBI

Languages: Java, VB, C#, .Net, SQL, CSS, JavaScript, HTML5, Bootstrap

Microsoft: MS Project & MS Office

Education & Professional Designations

PMP (Cert # 1910845), Project Management Institute, 2016

CAPPA Level 1 – Mount Royal University, 2014

CTFL – ISTQB Foundation Certification in Quality Assurance, 2011

MBA, Plymouth State University, NH, USA 2003

PGDSE – Post Graduate Diploma in Software Engineering, 1997

Bachelor of Commerce – Osmania University 1995

Professional Experience

Calgary Co-op. Nov 2015 – Sep 2016

Calgary, AB, Canada

Role: Sr. Business Analyst / Project Manager

Calgary Coop is strategically poised to invest in upgrading the current IT Infrastructure/ Solutions to gain scalability to support the future expansion plans.

(a) Strategic Initiative: Business Process Improvement

Description: COTS – Customization

Vendor: Kroll

Project Title: Pharmacy Software Conversion

Budget: $ 1.2 Million

Tasks Performed:

Supported the change management at the organizational level by identifying all impacted IT units and the corresponding processes with Pharmacy Software Conversion.

Identified the End User Training needs and coordinated the on-site training to Pharmacists.

Reviewed the Vendor Analysis and compared the Competing COTS solutions.

Prepared Test Plans and assisted Senior Business Leads in documenting PIA for meeting regulations of Alberta Health

(b) Strategic Initiative: Business Process Improvement

Description: COTS – Customization – Integrated with Oracle HRMS/FIN & Mulesoft for Sales Data

Vendor: Kronos

Project Title: Kronos 8.0 Application Upgrade

Budget: $ .5 Million

Tasks Performed:

Prepared an overall organizational readiness assessment, Business Case, Project Scope and presented an implementation road map.

Prepared and managed the communication across Internal and External stakeholders.

Provided vital inputs, provisioned documents to support the design and delivery of end user training.

Documented the Kronos 8.0 environment requirements and Installation procedures which benefited the Infrastructure team.

Identified all impacted functions such as Work Force Scheduling, Productivity Monitoring, and Time Reporting (interfacing with Oracle HRMS / Finance Modules) for over 5000 employees.

Performed Kronos clock inventory assessment and prepared a procurement plan for new digital ‘Time-Keeping Clocks’ (for employee punch in/punch out).

Obtained sign-off on all (Kronos) Requirements, Business Rules, End to End Testing Scope & End User Training Plan sign off.

(c) Strategic Initiative: Business Process Improvement

Description: COTS – Customization

Vendor: JDA Space planner

Project Title: Planogram - Shelf Space Management

Budget: $ .5 Million

Tasks Performed:

Identified the impacted business processes and assessed the Shelf Spacing improvements for Grocery and Liquor Stores.

Documented all the critical data inputs for creating ‘Planograms’ based on Item movement data.

Performed Training needs assessment for end users.

(d) Strategic Initiative: Internal Application Enhancement

Description: Online New Member Portal

Vendor: In-House Development

Project Title: Membership Web

Budget: $ .25 Million

Tasks Performed:

Gathered Infrastructure & Business requirements for Online Membership Portal.

Facilitated workshops’ with Internal and External vendor teams for finalizing requirements.

Worked on POS Till 2 D scanner upgrade for scanning new member number format.

Performed Training needs assessment and created the help files for internal and external end users.

(e) Strategic Initiative: Organizational Change

Description: New PMO Establishment

Vendor: In-House

Project Title: PMO

Budget: .5 Million

Tasks Performed:

Contributed to the planning and analysis of IT modernization initiatives that impacted various verticals within Calgary Coop

Facilitated sessions with Stakeholders for Business Requirements, Process Reengineering, AS-IS/TO-BE analysis and Lessons Learned documentation.

Performed Vendor Management & created all needed PMO and BA artifacts for assigned projects.

Contributed to testing a vendor product for Strategic Portfolio/ Project Management and IT Organization employee Time Reporting.

(f) Strategic Initiative: Enterprise Content Management

Description: New Intranet

Vendor: Internal/External

Project Title: Coop Intranet

Budget: $ .3 Million

Tasks Performed:

Facilitated requirement gathering sessions to obtain and ascertain Information needs of various Business Units.

Interacted with Vendor Company for customization of Intranet site.

Created self help guides and contributed to seamless decommissioning of old ECM solution.

Environment: COTS, Kronos 8.1, Kroll Pharmacy Software, JIRA, JDA Space Planner, ‘Innotas’ Project Management Tool, Mulesoft, TFS, Visual Studio, MSBI, Oracle ERP (HRMS/Fin), Oracle 10G/11G, MS Visio, MS Project.

Canadian Pacific Railway Inc. Jun 2013 – Jun 2015

Calgary, AB, Canada

Role: Business Systems Specialist – (Planning; Business Engagement; Release Management)

As a Business Systems Specialist (Release Manager) I delivered small to medium sized sustainment releases while working closely with Sr. Project Managers to provide budget forecasts and feasible timelines for several projects within the Engineering and Mechanical IT Program Management space.

(a) Strategic Initiative: New Regulatory Change

Description: Third Party Vendor System Customization/Joint Development.

Vendor: Lilee Systems

Project Title: PTC – ROMS – (Positive Train Control-Railway Operations Management System)

Budget: $2 Million.

Tasks Performed:

Assessed the overall organizational units and business processes impacted by the new regulatory change.

Assisted PTC Program in developing implementation roadmap and defined change management strategy for the entire effort (from initial Pilot till final go-live implementation) for CP Railways Subdivisions and Territories in the USA.

Documented the ROMS requirements and facilitated sessions with Internal and External Developers.

(b) Strategic Initiative: Business Process Improvement

Description: Vendor System Implementation and Internal Process Improvement.

Project Title: WILD Detector Implementation: (Wayside Load Impact Detector)

Budget: $1 Million

Tasks Performed:

Performed process assessments and coordinated efforts with SMEs, Team Leads across various business units.

Evaluated end user readiness while supporting established organizational design and definition of roles and responsibilities.

Prepared a process map for effective implementation which eventually reduced timelines and increased efficiencies across all involved units.

(c) Strategic Initiative: Business Process Improvement

Description: Platform migration

Project Title: CIM – Car Information Management System

Budget: $ 1 Million

Tasks Performed:

Worked with several IT & Business stakeholders and coordinated legacy application redesign & roll out in SAP MM module for efficient management of 2 Million CP railroad assets.

Documented the functionality and process flows and provided it to the migration developers.

Communicated with SMEs, Project Managers, and Business Leads and provided an implementation road map across 29 CP Rail yards.

Prepared a training plan for 2000 yard technicians and provided high-level help documents.

(d) Strategic Initiative: Business Process Improvement

Description: Decommission Vendor Servers

Project Title: V Block Migration & Data Centre Setup

Budget: $ 5 Million

Acted as a Service Owner for Engineering and Mechanical Suite of applications

Maintained the current production sustainment with 4 on-site & 6 off-shore Developers.

Coordinated with Business Leads, Internal/Vendor Resources for effective migration of (Application, Middleware and Database) 600 Servers to a VBlock converged infrastructure solution.

Migrated Sharepoint 2010 to VBlock converged infrastructure solution.

Upgraded Sharepoint from Version 2010 to Version 2013.

Prepared a Triage of all Prioritized changes and meticulously delivered the MUST HAVE changes during the critical migration period.

Other Contributions:

Documented Root Cause Analysis and Knowledge Base for critical process flows and workarounds in HP Service Manager for providing effective resolution of production issues which benefitted on-call resources.

Worked closely with PMO and contributed to the creation of – Project Management deliverables for every SDLC phase as part of Project Governance as per ITIL methodology and adhere to SOX compliance.

Coordinated with Business Leads and Solution Architects to review and update project schedules to reflect the cost/schedule estimates based on newly identified risks/impacts for calculating performance metrics.

Worked closely with enhancing reports using SSRS for work force scheduling (Primavera).

Delivered framework upgrade for a mission critical .NET application, which used 1000s of trackside devices such as Digital Hotbox detectors, Load and Impact detectors, signals, radios and telecom assets.

Environment: VBlock, SAP MM, Mulesoft, Sharepoint 2013, Konfig (COTS), .NET 2.0/4.0, MQ, MS Visio, MS Project, MS Office, Primavera, ALM, Oracle 10G, SSRS, HTML5, Bootstrap, CSS

University of Calgary, Jun 2012 – May 2013

Calgary, AB, Canada

Role: Business Analyst / Intermediate PM

Institutional Research Information Services Solution is a harmonized application platform for research management used by researchers from several committees and boards, which belong to the University and Alberta Province.

Strategic Initiative: New Automated Clinical Research Process

Description: COTS –Customization

Vendor: CLICK Commerce

Project Title: IRISS – (Institutional Research Information Services Solution)

Budget: $4 Million

Tasks Performed:

Identified and documented the processes for reducing the administrative work load of Review Boards for efficiently applying and managing several 1000’s of ethics certifications while ensuring institutional compliance as per Tri Council regulations.

Provided support to Board/IT Directors from kick-off to deployment including Business Case, WBS, roadmap, risk assessment, mitigation, invoicing & vendor management.

Participated in steering committees and Change Control Board meetings and presented sponsors and Business leads’ on project vision, progress, and status.

Facilitated sessions with diverse stakeholders for functional requirements elicitation, business process analysis and harmonizing workflows for gaining efficiencies with the improved business process flow.

Evaluated information gathered from multiple sources and

Decomposed high-level information into detailed requirements to define business process descriptions, use cases, scenarios, business analysis, and task/workflow analysis.

Abstracted up from low-level information to prepare presentations to various Business Stakeholders from different research boards.

Prepared questionnaires and structured interviews and conducted Lessons Learned sessions and presented the findings to stakeholders.

(e) Strategic Initiative: Sharepoint Sites

Description: Intranet for several boards

Vendor: Sharepoint

Project Title: IRISS Intranet

Tasks Performed:

User Training Manuals for various Committees and Boards were provided using separate Sharepoint Sites with an appropriate Governance Strategy for User Groups, Established Templates and Document management.

Prepared a Training Needs Assessments and introduced a self-learning Sandbox with adequate help guides to support the Clinical Researches to go paper less.

Created IRISS Sharepoint Site and maintained and shared the Project Phase-Wise Stage Gate Documents, Performance Metrics, and Current Status.

Environment: CLICK Commerce (COTS), JavaScript, Sharepoint 2010, JIRA, Remedy, MS Visio, MS Project, MS Office.

West Jet Airlines, Apr 2012 – May 2012

Calgary, AB, Canada

Role: BA/Project Coordinator

“Premium Pitch” project is a solution geared at providing an extra source of Revenue to WestJet, the project focused on integrating internal software applications with Third Party Software that would support a wide variety of commercial marketing initiatives.

Strategic Initiative: Service Differentiation Initiative

Description: Third Party System Configuration and Integration with Internal IT Systems.

Project Title: Premium Pitch Seating

Budget: $30 Million

Tasks Performed:

Assisted Project Managers in preparing the Business Case and defining the vision of a “multi- million dollar” initiative to upgrade West Jet services available across 160 planes.

Proactively assisted PMO in managing changes to project scope, by identifying potential issues, and appropriate contingency plans for all involved divisions.

Developed an effective change and communications strategy in the Customer Service, Sales, and Technical Departments and aligned KPIs with Change Strategy.

Interacted consistently with SABRE third party solution providers for seat mapping and pricing upgrades and gathered business requirements for internal system upgrades and planned the SIT (system integration testing) effort with 5 different IT systems.

Prepared a document repository and lessons learned for future review and guidance.

Environment: JIRA, Seibel CRM, Third Party Booking Systems (Including SABRE), HTML, CSS, Javascript, MS Visio, MS Project, MS Office.

Securefact Inc. Oct 2011 – Feb 2012

Toronto, ON, Canada

Role: SR.BA/ Intermediate PM

Securefact® provides a solution for searching and registering public records, registration insurance and watch services, commercial reporting, and transaction processing systems.

Strategic Initiative: Business Process Improvement

Description: Online Public Records

Project Title: PPSA Registrations

Budget: $ 1 Million

Tasks Performed:

Defined and developed complex business requirements and associated artifacts to enable technical teams to develop and deliver CAB Approved changes on a multi-tier architecture.

Provided recommendations to management on improvements and implementation of business processes and implementations.

Provided strategic support in the development of detailed project plans, work assignments, target dates.

Performed GAP analysis of business rules, business and system process flows and user requirements and Created Use Cases.

Actively guided QAs in conducting SIT and End-to-End Testing.

Environment: Windows XP/Vista, .NET, Team Server, MS Office, SQL, SWOT analysis, GAP Analysis, Cross-Walks, SQL Server, Bugzilla.

Davis and Henderson, Mar 2010- Sep 2011

Toronto, ON, Canada

Role: Business Analyst/Change Coordinator

Express OS (XOS) application is highly configurable - developed on the .Net technology platform. This IT solution provides Banking and Financial services Such as Retail Banking, Credit Cards, Loans, Commercial Lending and Equipment Finance.

Strategic Initiative: Business Process Improvement

Description: COTS – Functionality Standardization

Project Title: Cyence – Credit Path

Budget: $ 3 Million

Tasks Performed:

Identified the Cyence Express OS (XOS) Platform solution differentiation for various LOBS for standardizing the COTS

Managed Standard Changes, bringing best practices to the forefront of implementations while reducing risk & process errors.

Managed the off-shore QAs for providing quality assurance to implemented change requests.

Performed a Training Needs assessment for IT Services Marketing and Sales Teams and documented the product configuration steps through help guides for IT Marketing/Sales teams for product demonstrations to prospective clients.

Developed, tracked, evaluated, and presented progress reports & metrics to IT leads and management.

Created a strong alliance with Business Teams and other IT stakeholders and assisted in creating a cohesive change management process shared across multiple organizations.

Environment: .NET, SQL Server, IIS, MS Visio, COTS Customization, ASP.Net, MS Project, MS Office, GAP analysis, UML, RUP, HP Quality Center, Team System.

Blue Cross Blue Shield Florida Jun 2009 – Feb 2010

Jacksonville, FL, USA

Role: Sr. Business Analyst/ Off Shore QA Coordinator

MBSP is an integrated solution for Medicare Enrollment, Billing, Fulfillment and Claims processing functions.

Strategic Initiative: New Product Development

Description: Third Party Product Reengineering

Project Title: MBSP – Medicare Billing and Solutions Platform

Budget: $ 3 Million

Identified AS-IS internal systems Medicaid/Medicare enrollment and Eligibility determination & Claims Processing processes and documented the prioritized process improvements.

Interacted with Change Control Board to communicate the impact and risks associated with prioritized changes.

Conducted individual and group (JAD) sessions with business stakeholders and technical units.

Documented all scope changes, performed impact, risk, feasibility and cost benefit analysis for Business Case & provided estimates to Change Control and Project Steering Committee.

Created Use Cases, Activity and Sequence diagrams to depict the behavior of numerous processes through happy-path, alternative path, exceptions, and Business Rules.

Coordinated offshore QA teams for proper coverage of testing Institutional and Professional, Institutional and Dental claims as-per HIPPA compliance and validating 837/ 835 claims, implemented changes and distributed testing metrics and progress reports to all stakeholders.

Documented Sales teams training needs for helping subscribers at remote Kiosks.

Documented IT Training needs for Customer Service Representatives for new compliant redressal and inquiry processes.

Environment: Rational Rose, Seibel, Rational Requisite-Pro, Rational Clear case, XML, RUP, Oracle 9i, MS Office, MS-Project, MS Visio, HIPAA, Quality center.

Lender Processing Services Jul 2006 – May 2009

Jacksonville, FL, USA

Role: Business Analyst/ Off Shore QA Coordinator

Lender Processing Services (LPS) has several Mortgage Servicing products, which integrate with clients systems and provide Cross Platform. These products use SQL server 2000/ 2003/ 2005 for Host Data Maintenance and Visual Basic/Java for the front end GUI and MSP mainframe system for Servicing.

Strategic Initiative: Business Process Reengineering

Description: Mortgage lending products upgrade

Project Title: MSP – Mortgage Service Package

Budget: $ 5 Million

Tasks Performed:

Identified all impacted internal and external data dependencies and message flow with LPS internal IT systems.

Documented AS-IS and TO-BE analysis for improving the Client Server applications into Thin Client applications.

Facilitated focus groups, workshops with several SMEs, Product Owners, Sponsors and IT Leads for eliciting the needs and documented process flows.

Worked closely with Technical Writers to translate functionality into Help Guides.

Managed a large queue of incoming service requests and communicated business and technical concepts to both technical and non-technical users.

Performed fit-gap analysis to derive requirements for legacy system enhancements.

Assisted PM in facilitating sessions with internal/external stakeholders for gathering information new risks and post phase stage gate sign offs and post mortem sessions for Lessons learned documentation.

Off Shore QA Coordination Included

oReviewed QA Test Strategy and Test Plans to ensure that test cases reflect user needs for Functional, User Interface, Performance, Usability and Security requirements.

oCreated and managed UAT Test Plan, Test Cases and Test Specification Document for the application under test (AUT).

Environment: RUP, UML, SQL, MS Office, MS-Project, Windows 2000/XP, Rational Req’ pro, Rational rose, MS-Project, Windows 2000, Clear Case, Clear Quest, GAP analysis.

Blue Cross Blue Shield Florida Jul 2004 – Jun2006

Jacksonville, FL, USA

Role: Business Analyst/ QA Coordinator

(SAA) Spending Account Administration is a Web Based Health Insurance Program, which helps to strengthen the corporate Health Insurance Packages under IRS Regulations.

Strategic Initiative: Insurance Service

Description: Insurance Policy Add-On

Project Title: Spending Account Administration

Budget: $ 4 Million

Tasks Performed:

Acted as a liaison to the Business and information technology team and forged strong trust and good working relationships among major stakeholders.

Facilitated requirements gathering sessions and gathered, stakeholder, solution requirements with corresponding Business Rules based on HIPPA regulations.

Ensured all requirements are captured in the Business Requirements Document (BRD), and created a traceability matrix.

Extensively used Use Case diagrams and Activity Diagrams to depict user interaction and system functionality.

Environment: SQL, AQT, MS Office, Windows 2K/XP, Java, Rational Requisite Pro, Clear Case, Rational System Architect, Rational Test Manager, Rational Clear Quest, GAP analysis

NTT Verio VA, Jun 2003 – Jun 2004

Fairfax, VA, USA

Role: Business Analyst

NTT is a Japanese Telecom Giant, tied up for this project with Verio a Virginia Based Web Hosting & Data Management Company to support NTT EAST and NTT WEST applications.

Strategic Initiative: New Customer Portal

Description: Telecom Online Services

Project Title: NTT Customer Services

Budget: $ 5 Million

Tasks Performed:

Worked in RUP methodology using rational tools like Rational Rose, and Rational Requisite Pro.

Performed GAP analysis for business and system process flows, stakeholder and solution requirements.

Participated in Server level operational procedures and methods and documented procedures for improvement – with an emphasis on automation and efficiency.

Assisted Test Lead, Testers understanding business process and help them in the successful completion of Unit Testing, Integration Testing, and Functional Testing.

Environment: Windows 95, MS Office, RUP, Java, UML, SQL, SWOT analysis, GAP Analysis, Win Runner, Test Director

KV Logic Inc. Jan 2001 – May 2003

Fairfax, VA, USA

Role: Jr. Business Analyst (Part Time)

KV Logic was a pioneer in Practice Management Systems for Insurance and Claims Management for Doctors’ / Medical Practitioners offices.

Strategic Initiative: New Market Opportunity

Description: Practice Management Software

Project Title: PMS Doctor Solution

Budget: $ .5 Million

Tasks Performed:

Communicated with clients, service providers, and administrative units in coordinating services and deliverables.

Produced status reports for use by the Business leads and Project Manager.

Participated in Backend and Front End functional testing during the various phases of the development and validated fixes and closed bugs during Regression Testing.

Reported defect metrics and provided information for CAB for redetermination of severities and priorities.

Environment: QTP, Win Runner, Load Runner, Test Director, Windows NT, Unix, ASP, VB Script, SQL, MS-Office Tools, UML.

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