JERRELL HORACE PUBLIC ADMINISTRATOR

***** ****** *** **. ******** City, TX. 77489, US 832-***-**** acyxys@r.postjobfree.com

POLITICAL SCIENCE PUBLIC ADMINISTRATION NON-PROFIT

Versatile, dynamic, and hard-working Public Service Administrator with more than three years of educational and professional experience in handling projects, improving processes, and facilitating growth in either a Public or Private sector. Proven record of accomplishments in researching and problem solving, dealing with customers, overseeing local policies, as well as providing training to staff members. Highly organized in a fast-paced multitasking environment, able to prioritize effectively to accomplish objectives. Excellent interpersonal skills with proven ability to foster long-lasting business relationships.

Core Competencies

Customer Services

Cost & Budgeting

Staff Training & Leadership

Inventory Management

Quality Assurance

Relationship Enhancement

Strategic Planning & Analysis

Risk Assessment & Mitigation

Schedule & Coordinate Activities

Public Service

SAP Experience

Local & State Policies

Communication Skills

Sales Cycle Compression

Clerical & Secretarial Tasks

Professional Experience

WHATABURGER Houston, TX 12/2007- 10/2016

Assistant store manager

Direct, manage and supervise the financial operations.

Oversee the development of store training.

Assisted in all administrative duties and assignments.

Exceeded Quarterly Customer satisfaction goals.

Maintains structured and clean work areas in the entire facility.

Directed weekly meetings, and communicate effectively with vendors.

Offered customers with pleasant dining experience, assured quality, cleanliness, and standards compliance, and boosted customer’s satisfaction level, assisted in preparing meals with efficiency.

BEST BUY Houston, TX

CUSTOMER SERVICE REPRESENTATIVE 01/2011 – 01/2013

Ranked #1 in sales goals for consecutive weeks.

Processed returns and exchanges in a timely and professional matter always.

Restocked and maintained a wide range of inventory within department.

Cross-trained in technical services to assist other departments daily.

Communicated with customers effectively, to ensure prompt customer service.

Non-Profit Experience

New Deliverance Church- Youth Pastor 2007 – Present

Facilitate youth in activities and events.

Actively participate in local churches community service.

Implement youth and mentoring programs, while promoting educational and character growth.

Coordinate and direct monthly meetings within fellow members.

Willowridge High School – Student Liaison Since Summer 2015

Manages, evaluate, and counsels student’s performance.

Perform other administrative duties and responsibilities assigned.

Maintains current knowledge of relevant social issues and educational changes

Targets a low- income demographic to assist in community efforts

Assist in truancy violations

Education & Awards

TEXAS SOUTHERN UNIVERSITY, BACHELORS OF SCIENCE, GRADUATION DATE: DEC. 2015

MAJOR: POLITICAL SCIENCE

MINOR: AFRICAN AMERICAN STUDIES

WILLOWRIDGE HIGH SCHOOL- GRADUATED JUNE 2009

Technical Proficiencies

Microsoft Word Excel PowerPoint Outlook Visio Windows 2007 WAN LAN Software installation

Norton Anti-Virus Wireless Networks Setting PING Windows 8 VMware DNS, DHCP File Server Windows 10 TCP/IP Data Encryption

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