Susana Maldonado

***** ******** *****, *** *****, CA 92128

Cell 619-***-**** • acyxy8@r.postjobfree.com

Summary

Susana is a Senior IT Project Manager with over 12 years’ experience specializing in project and program management for application releases, infrastructure, and enterprise level strategic projects. She has designed, driven and delivered major projects/programs, and is experienced in project managing the full software development lifecycle (SDLC) in Agile (past 4 years) and Waterfall environments. While executing programs she has been responsible for client stakeholder relations at the director level as well as managing teams made up of internal staff, external suppliers, and contractors. Susana holds a Masters degree in International Management from the University of Reading (UK), a BA from the University of California, Berkeley, and is a qualified PRINCE2 Practitioner (British PMP certification) and is trained in PMP.

Employment History

EDF Renewable Energy: Senior IT Project Manager: San Diego July 2016-January 2017

Contractor position for 6 months. Senior project manager responsible for delivery of IT projects. Projects required issue and risk management, project planning (using MS Project), budgeting, and weekly reporting to management.

oDelivered SaaS solution integrated into HR systems (Payroll and SAP) and Active Directory for 1,000+ users. Project involved managing vendor delivery as well as internal and contractor resources across multiple teams.

oManaged Proof of Concept project leveraging Identity Management (IDM) and Application Program Interface (API) technology to deliver an external facing portal to provide external customers and EDF staff access to EDF applications and data.

AudaExplore: Senior IT Project Manager: San Diego May 2014-June 2016

Senior project manager responsible for managing multiple application release schedules, as well as several large-scale strategic cross-functional projects. Susana led multiple simultaneous projects through all project lifecycle phases, from inception to deployment. This involved frequent issue and risk management, project planning (using MS Project), budgeting, and weekly reporting to management.

Strategic Delivery

oshaping and delivering strategic projects tasked with transforming existing products via cross-functional teams

obrought new client product to successful delivery on time (5 months) and budget ($70,000)

omitigated company-wide server failure risk by managing large-scale server upgrades across all applications, with a budget of $150,000

Application Delivery

omanaged eight (8) simultaneous application releases, each with their own sprint/release cycles

oled content prioritization, and planned sprints/deployment schedules across multiple products

oreduced Data Warehouse release cycle time from every two months to monthly releases by introducing effective resource management

oworked with Scrum Leads for resource planning, release content, daily progress updates, and release retrospectives

RealBiz Media: Senior IT Project Manager: San Diego September 2012-May 2014

Senior project manager responsible for delivery of several simultaneous client projects and managing project teams including developers (using Agile). Susana had successfully managed five client implementations in 2013 with an annual value of $700,000. In addition to client delivery, Susana applied her PMO organizational skills to a start-up environment and introduced process, documentation, and project structure, transforming the client experience with RealBiz Media.

Capco Consulting: Senior Consultant: London, UK October 2009-June 2011

Barclaycard Infrastructure Risk Reduction Program Program Manager: The program involved reducing infrastructure instability and management issues. Susana managed the Single Points of Failure Program, remediating all highlighted single points of failure within the Barclaycard systems, involving Disaster Recovery, servers, message queuing, telephony, and call recording. She managed a project budget of £10 million while managing stakeholders and Senior Directors of Barclaycard.

Commerzbank Organizational Merger Program Management Office (Senior PMO): Susana was responsible for the reporting and management of five workstreams delivering system integration and data migrations for legacy and target systems. The program was within a larger IT program merging two global companies, and had its own budget of €10 million. Susana established and managed the Program Management Office, related supporting documentation, and created the reporting structure, while managing two junior PMOs.

PA Consulting: Consultant: London, UK March 2008-September 2009

AstraZeneca Global Application Maintenance Outsourcing Program Program Manager: The program involved the migration of support from dozens of existing suppliers to key selected suppliers, Infosys and Cognizant. Susana managed the initiation phase which involved a global team based in the US, UK, and Sweden, and delivered a transition strategy and plan covering thousands of applications for five global business areas, as well as the associated costs for the program’s business case, with the project generating $5 million savings in support costs.

Department of Health Organizational Merger Program Management Office (PMO): Susana managed the reporting for six workstreams responsible for delivering the IT systems for a merger of three government commissions into a new entity, the Care Quality Commission. As the PMO, she delivered detailed project planning, budget spend, program reporting, risks and issues, and workstream interdependencies for six workstreams with an overall budget of £20 million. She delivered strong value in project organization, team management, and driving the project delivery forward against an ambitious timetable.

Capco Consulting: Consultant: London, UK January 2007-February 2008

ABN Amro Enterprise-wide Application Development and Implementation Project Manager: Susana was responsible for the development (using Agile) and implementation of a Document Management and Workflow system (Documentum) into 650 bank branches, with 5,000 users and a project cost of €3.5 million. Susana was responsible for the detailed project planning, management reporting, managing issues, risks and dependencies, and managing various senior stakeholders throughout the bank as part of handling a politically sensitive project. She also managed a team of technical and business resources ranging from system architect, developers, configuration specialist, and business analysts, while liaising with the client in requirements gathering and expectation management. She oversaw system development, interfacing with legacy systems, and testing, and delivered a pilot application ready for implementation.

AIG UK: Business Solutions Consultant: London, UK January 2005-January 2007

Project manager responsible for delivery of several simultaneous projects and managing cross-functional project teams.

RQA Europe: Marketing Executive: Reading, UK October 2002-December 2004

Client facing role with operational management of client implementations.

Projects Abroad: Cambodia July 2011-July 2012

Volunteer English Teacher Chances4Cambodia: Taught three English classes daily to college-age students sponsored by Chances4Cambodia, educational charity based in Phnom Penh, Cambodia.

Education

2001-2002 University of Reading, UK Awarded: Masters with Merit

MSc International Management

1996-2000 University of California, Berkeley Awarded: 3.2 GPA

BA European Political Economy

Qualifications/Skills

July 2012 PMP Training

July 2008/March 2009 PRINCE2 Foundation / PRINCE2 Practitioner (British certification of PMP)

Skills: Agile methodology (Skilled), MS Project (Advanced), MS Excel (Advanced), MS PowerPoint (Advanced), SharePoint (Skilled), JIRA (Skilled), Confluence (Skilled), Basecamp (Skilled), Aha! (Skilled), Visio (Skilled)

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