Sales Customer Service
Resume:
Guy DiMaria
Bound Brook NJ *8805
**********@*****.***
Objective: secure a challenging and responsible executive position which would utilize my expertise, experience and ability to handle a fast paced environment.
Professional Experience:
National Restaurant Management Nov 2008 to present
VP of Restaurant Operations
Responsible for the day to day restaurant operations of over $50milllion in annual sales. Working
with 2 District Managers to oversee such concepts as TGIF, Charley O’s, Martini’s, Lindy’s, Tequilaville and Tads Broiled Steaks on the full service end. QS concepts include Tim Horton’s, KFC, Nathans, Fat Burger and Pizza Hut. Total oversight of restaurants from creating budget to full P&L responsibility. Work with District Managers to oversee maintenance, marketing, training, menu development, new product roll-out and management staffing for restaurants. Conduct
health and safety audits to ensure all stores rated A by NYC Health department.
Point person on remodels and new store openings.
Senior District Manager: Non Franchise Division January 2002 to Nov 2008
Responsible for daily operations of 8 restaurants including Charley O’s, Lindy’s Tads and
Martini’s. Annual sales of $30 million. Develop and implement new menu items. Create and develop menus. Manage controllables within a union shop. Oversee maintenance, local store marketing, training and management staffing. Oversee catering and private events booked by Planning Division. Work with general managers to create annual budget and meet budget goals.
Increased sales with improved menu offerings and training of staff. Develop recipe books to
ensure consistency of plates. Actively seek additional catering and private event opportunities.
District Manager Full Service Division September 1996 to January 2002
Responsible for 6 Houlihan’s Restaurants throughout Manhattan. Annual sales of $15 million.
Responsible for enforcing SOP standards and rolling out new menu promotions
throughout the year. Oversee maintenance, local store marketing, training and management staffing. Work with general managers to develop budgets and meet budget goals. Increased sales and profits by ensuring proper FOH staffing and improved training. Enforce
recipe standards and portioning to eliminate excess waste. Conduct audits to cash prevent
theft by staff.
District Manager Quick Service Division February 1994 to September 1996
Responsible for 5 FoodCourts with Franchises such as KFC, Roy Rogers, Pizza Hut,
Nathans and Dunkin Donuts. Maintain Franchisor standards and guidelines. Roll
out new promotions and ensure all POP material is displayed correctly.
Oversee maintenance, local store marketing, training and management staffing. Create annual budget and work with general mangers to meet budget goals. Built sales
and profits by improving customer service and eliminating waste and theft.
IHOP Oct 1992 to Jan 1994
Franchise Business Consultant
Ensure company standards are being met and offer training and coaching to over 20 franchise
locations serving all meal periods. Conduct both operational and financial audits. Teach, coach and train employees to meet Corporate standards and guidelines. Guide franchisees with
system upgrades and new store openings.
Attended Pace University; leaving an Associates Degree in Business Management
Achievement
Building sales through quality of restaurant operations, always remembering the guest’s satisfaction is priority. The result is maximized profits in excess of budgeted operating income.
References furnished upon request
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