Juan Miguel Yut

Cell: 786-***-****, E-Mail: acyxx7@r.postjobfree.com

OBJECTIVE

To obtain a full time position in the Computer System Company field where my educational and professional background can be utilized.

EXPERT

Operating System and Network

Technical Support User Training Hardware & Software/PC/LAN Troubleshooting

CompTIA Network+ certified professional with 20+ years of help desk experience providing software, hardware, client/server and networking technical support.

Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Excellent domain of Job Control Language (JCL) and Operating System MVS

KEY SKILLS

Technical Troubleshooting

Hardware Configurations Repair and Installs.

Offshore Team Collaboration

Software Configurations and Installs.

LAN Connectivity

Problem Diagnosis.

User Training/Support

Customer Service

Expert in the manipulation of data.

Online Support

Client/Server Models

Preventive Maintenance

POS terminals Programming

Data Recovery

Virus removal

Long experience in the operation of accounting systems and inventory control

TECHNOLOGY PROFICIENCIES

Software: COBOL, FORTRAN, PL/1, SQL, MS Office (Word, Excel, Outlook, Access), Foxpro; VMware applications

Browsers: Internet Explorer, Firefox, Chrome, Safari

Hardware: Main Frame, PCs, Laptops, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: OS MVS, Windows

PROFESSIONAL EXPERIENCE

Computer General Solution April 2014 to Present

I make recommendations for upgrading hardware & systems, providing second and third level system administration support for enterprise wide Intel based computer systems, networks, databases, and security systems. I Performs system administration functions, including new system configuration, software installations, configuration and maintenance of Exchange, Active Directory, consulting and technical support of software and hardware, train staff on new processes, administering Microsoft DNS, and Group Policy Objects. I Always be available on-call during off hour. For the clinic Airala Laser & Cataract. Specifically, I provided technical support to the EYEMD_EMR and Lytec Software applications. Also, I managed network servers with Windows Server 2012 in the office of Coral Gables, and Windows Server 2008 in the office of Hialeah.

Blackstone Calling Cards, Miami, FL 2005 to 2013

Deployment Department Manager

Streamlined report distribution within the company.

Stored and updated company data

Responsible for commercial POS system installation, including network wiring, hardware, and software.

Provide support for all software and hardware of routers and switches

Troubleshot telephone system, and POS hardware.

Provided support to current and future business needs by designing, examining and updated reporting structure

Deployment and maintenance of POS terminals and Systems.

Deployment, installation, configuration of touch and buy PC.

Repair Department Manager

Diagnostic and repair of more of 6000 PC (Mother board repair and change HDD) in the last 5 years

Creation and maintenance of the images the wide array of computer systems of the company

Quality Assurance Manager

Revision of the applications developed by the IT department programming ahead for later installation.

Customers call to discuss the causes of reverse transactions and deciding possible solutions.

Informatic Services Enterprise, Pinar Del Rio, Cuba 1985 to 1996

Vice-president of Informatics Services Enterprise

Supervision and control of analysis and programming activities of the company.

Supervision and control of the management of the center of calculus of Pinar del Rio

Systems Engineering

Installation of the application SAS, CRJE, Focus, Midax and generation of the TSO.

Installation of the DBMS, CISC, ADABAS, Natural, and PRIMUS.

Generation, installation and maintenance of operation system MVS 6.1.9, MVS 6.1.9 B, MVS 7.1

EDUCATION & CREDENTIALS

University of Havana, Havana, Cuba July, 1985

BS in Computer Science and Mathematics

Southeastern College, Miami Lakes December, 2012

Diagnostic Ultrasound Technician

New Horizons South Florida January, 2014

CompTIA Network + Certification

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