Customer Service Air Force

Michael Byerwalters, Jr

*** ****** **** ******** ****** NY

518-***-**** *.*************@*****.***

EDUCATION:

Ravena- Coeymans-Selkirk High School

Ravena, NY

Advanced Regents Diploma

2009

Hudson Valley Community College

Troy, NY

Associates Degree Criminal Justice

2012

Plattsburgh University

Plattsburgh, NY

Bachelor’s Degree

Criminal Justice

2015

EMPLOYMENT HISTORY:

PLACE OF EMPLOYMENT

LOCATION

DUTIES

July 2015-Present

US Security Services

Albany, NY

Routine security patrols, access control, emergency response and responding to alarms, keeping up of log book, CCTV monitoring

January 2015 – July 2015

Allied Barton

Albany, NY

Routine security patrols, access control, emergency response and responding to alarms, keeping up of log book, CCTV monitoring

May 2008 – May 2013

Marshall’s

Glenmont

Floor Sales, Cashier, Service Desk, Customer Service

Dec 2010- Seasonal

NYSED

Albany, NY

Clerical duties- putting together and shipping out regents exams out to various educational facilities

COMMUNITY ACTIVITY:

Volunteered at the Ronald McDonald House in Albany. Official for Junior Basketball Camp. Assisted Hospice employees on a day to day basis with the elderly. Volunteered for service for the Air Force National Guard in New York City for the Hurricane Sandy relief effort.

HONORS AWARDS

President List – 2012 Spring semester, 2013 Spring semester, 2014 Fall semester, 2015 Spring semester, 2015 Fall semester; Deans List 2010 Fall semester, 2011 Spring semester.

References

Submitted Upon Request

SSGT Michael J Byerwalters Jr.

Stratton Air National Guard Base 1 Air National Guard Rd Scotia NY 12302, DSN 344-2077 *******.*.************.***@****.***

Job Objectives

Capabilities:

6 years Military Experience

Mission and goal oriented

Excellent communication skills

Ability to motivate others

Computer literate

Service before Self motivated

Professional History:

New York Air National Guard, Stratton ANGB Scotia, NY August 2010 – Present

material handling equip operator, cargo/special handling helper

Processes/handles cargo for air transportation

Loads/unloads aircraft utilizing MHE (10K All Terrain Forklift, 10K Standard Forklift, 4K Electric Forklift, NGSL Halvoursen, 60K Tunner Loader)

Prepares equipment/cargo for proper airlift transport

Military Experience:

Justifies personnel, equipment, and facilities required to accomplish air transportation activities. Determines supplies and facilities required, and allocates equipment. Carries out procedures for loading passenger and cargo aboard aircraft, processing passengers, and preparing records and reports. Determines and implements necessary safety and security precautions for handling and storing dangerous materials, special cargo, mail, and baggage. Plans and selects fleet services.

Augmented for Security Forces on Stratton ANGB for a period of one year from 2011-2012. Experience with entry control points and conducting security patrols. Experienced with Anti-Terrorism measures and training on responding to emergency situations and alarms.

Deployed to Bagram, Afghanistan to perform Air Transportation duties from September 2013 thru March 2014

Deployed to Ramstein Air Base in Germany for two weeks of annual training in the air transportation career field.

Recognition & Awards

Appointed position of Element Leader while attending Air Force Basic Training Lackland AFB Texas

Received Honor Graduate Award upon graduation of basic training

Awarded 5 skill level for Air Transportation ahead of projected completion date

Received Humane Service Medal for service during Hurricane Sandy in New York City

Received Afghanistan Campaign Medal for deployment from September 2013 thru March 2014

Promoted to Staff Sergeant in November 2015

Education & Training

Completed Air Transportation Apprentice training at Fort Lee, Virginia with an Honor grade of 92%.

Completed Upgrade Training while at home station for Material Handling Equipment including 10K All-Terrain forklift and associated vehicles

Scored 87% on 5-level examination

Fully trained in all aspects of drop zone set-up/recovery (day and night)

Complete Hazardous Material Inspector course at Logistics Readiness University with a score of 90%

Completed Joint Inspection Course for inspecting and certifying various materials for airlift movement.

Completed Airmen Leadership Distance Learning Course in October 2015 to become eligible for promotion

Certified CPR/FirstAid/AED training from Red Cross February 2016

Successfully complete re-certification of Hazardous Inspector course with a score of 95%

Successfully completed 2T271 Air Transportation Craftsman course with score of 86%

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