Customer Service Technical Support

Nathaniel S. Holton

Chicago, IL ***** ● 773-***-**** ● Mailto:*********.******@*****.*** ●

https://www.linkedin.com/in/nathaniel-holton-5a0b1b10b

Experienced professional with proven skills in field communications, failure analysis, problem resolution and customer relations. Recognized as a resource person, problem solver and team player. Hold excellent interpersonal skills and cross-functional abilities to collaborate with various teams. Manage multiple projects simultaneously and efficiently to meet deadlines. National Society of Leadership and Success candidate to become an inducted member in February 2017.

EDUCATION

DeVry University- Chicago, IL Graduated 11/2016

A.S. Network System Administration Graduated in Dean’s List, 3.9 GPA

TECHNICAL SKILLS

•Software and operating system development

•Troubleshooting, Repair and Maintenance

• Information System Security

•PC hardware installation/repair and disk imaging

•VoIP Administration

•Linux Administration

•PowerShell

•Desktop Hardware

•Wireshark

•Microsoft

•Cisco Networking

•Scripting/Database

•Java

•Active directory Windows server 2012 R2 and Windows server 2008 R2

•Comp Tia A+

•Cloud storage management

PROFESSIONAL EXPERIENCE

Combined Insurance-Chicago, IL

Retention and Technical Support Specialist 2009-Present

Supervise and Provide technical support to customers using the Company’s website

Train new employees on Company’s software

Assist IT Department is setting up new employees’ computer workstations

Manage both corporate and individuals policies accounts to retain business

Serve as lead contact of the company’s largest corporate accounts

Selected to lead in companies initiatives and programs in both the US and Canada

Won multiple praises from businesses and individuals for customer satisfaction and problem solving

AmerisourceBergen Drug Company-Honolulu, HI

Senior Customer Service Specialist 2004-2008

Implemented email notifications for accounts placing orders on-line

Analyzed data to ensure proper product availability

Responsible for 80 + client accounts on a daily basis in a fast paced environment

Selected to handle highest-level accounts based on ability to build trust and relationship

Managed major client accounts including Department of Defense in Hawaii, Korea and Japan

Served as a liaison between clients and field associates to resolve sensitive and complex issues while complying with company policies and procedures

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