Jay Gollamudi, PMP

Edison, NJ ***** 732-***-****

https://www.linkedin.com/in/jaygollamudi acyxw5@r.postjobfree.com

Project Manager Senior Business Analyst CRM Specialist

Proven record of initiating and implementing projects that yield an excellent ROI

Excellent communication and superior analytical skills with emphasis on risk prevention. Certified project management professional with affiliation to several elite professional groups. Top-notch speaker with penetrating presentation skills. Excel in selling concepts and process improvements. Workforce Management and Mobile Technology implementation specialist. Adept at managing projects working within and meeting strict budgets and tight time lines. Expertise in IT infrastructure / applications and team building. Hands-on experience in techno-commercial evaluation of products and systems, budgeting, planning, life cycle, and milestone management of results-oriented projects.

Requirements and Specifications

Gap and Impact Analysis

Fraud Detection and Prevention

Project and Vendor Management

Business and IT Alignment

Business Process Re-engineering

Issue Management and Conflict Resolution

Risk Management and Prevention

Technical Skills

Service Max, Salesforce, Siebel, Share Point, Pega Mobile AMP, MS Project, Project Scheduler, Version One, Visio, Excel, Power Point, Power Designer, Unix, VMS, RTR, IBM390, Windows, ORACLE, SQL Server, DB2, Teradata, Access, BTQ, PL/SQL, SQL*Plus, Front Page, HTML, BABOK, Waterfall SDLC, Agile Development Methodology

Professional Experience

PITNEY BOWES, Shelton, CT - Telecommute 2011 to 2016

Senior Business Analyst, Global Client Care, Advanced Applications and Systems

Oversaw Pega mobile AMP Manager. Managed wireless application for Field Service Representatives. Met needs of Customer Service Managers and Directors in maintaining and troubleshooting CRM.

Implemented a new work force management and service mobility system, “Service Max,” on Salesforce platform, contributing to globalization of business processes.

Evaluated wireless devices and recommended best devices to use for field, increasing service efficiency, providing quick issue resolution clients, reducing downtime, and resulting in cost savings of 20%.

Managed transitions from Blackberry devices to iPhones, eliminating downtime, improving efficiency of service, producing cost savings of several thousand dollars, and maximizing customer satisfaction and customer retention.

Resolved issues of wireless applications and GPS tracking system, stopping revue leakage.

RUTGERS SCHOOL OF BUSINESS, Camden, NJ 2010 to 2015

Instructor / Advisor

Taught on-line project management program. Facilitated and advised on concepts, how to study, sequence, and process. Assigned work and evaluated results.

Advised 50 students through class, enabling completion of project management certification.

Mentored and supported students, achieving positive feedback and evaluations.

VERIZONWIRELESS, Warren, NJ 2007 to 2010

Senior Information Analyst, Customer Care IT

Performed business analysis, eliciting requirements, and designing user interface. Managed CRM projects and wrote functional specifications. Applied both waterfall and agile methodologies based on project characteristics. Evaluated several 3rd-party performance improvement tools and recommended best solution. Delivered AGILE / SCRUM Projects in 2 to 3 week sprints using Agile tool Version1.

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VERIZONWIRELESS (Continued)

Reduced requirements documenting time and improved writing by introducing efficient tools that drew work flow diagrams and developed test scripts based on use cases.

Performed business analysis, written requirements, and functional specifications for several projects, resulting in:

oImproved customer satisfaction and retention.

oIncreased and ensured revenue.

oEnhanced productivity and reduced average handling time of customer calls.

oBroadened customer base.

oDecreased expenses and early termination fee and other credits and charges.

oAutomated handling Interactive Voice Response (IVR) fall out calls to technical support.

TOYS `R' US, Wayne, NJ 1996 to 2007

Project Manager

Enforced regulatory compliance policy controls for SOX and COBIT, PCI / DSS. Designed and developed a parameterized transaction validation system. Implemented parameter maintenance and dispatch system to modify various parameters “on the fly.” Designed, managed, and maintained a Check Authorization and Acceptance System. Performed business process re-engineering of several internal processes and initiated several new projects, using the Six Sigma methodologies DMAIC and DMADV.

Managed systems projects, improving efficiency and preventing loss and pilferage.

Applied Data Security Standards and encrypted customer sensitive date, meeting compliance standards

Executed loss prevention measures using key performance indicators, resulting in $1M ROI.

Established alliance with Market Research organizations, such as Harte-Hanks for target marketing and advertising, realizing ROI of $1M per year.

Additional Experience

RIJNHAAVE INFORMATION SERVICES, Jersey City, NJ

Senior Consulting Business Analyst

AT&T SERVICES COMPANY, Piscataway, NJ

Senior Consulting Business Analyst

BELLCORE SYSTEMS, Piscataway, NJ

Systems Analyst / Systems Engineer

THE NORTHERN TRUST INT’L BANK, New York, NY

Accounts Specialist

BANK OF INDIA, New York, NY

Letters of Credit Specialist

Education

Master of Science (MS), Computer and Information Sciences, CUNY, New York, NY

Master of Science (MS), Linguistics, Osmania University, Hyderabad, India

Bachelor of Science (BS), Biology and Chemistry, Osmania University, Hyderabad, India

Professional Associations

Member Project Management Institute (PMI)

Member PMI New Jersey Chapter

Member Scrum Practitioners Group

Member Agile and Scrum Group

Member Business Analysts Group

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